Heritage Subaru Catonsville

Kind, knowledgeable, responsive and professional. You’re lucky to have him on your team. Would use Mr. Hoyt anytime. Thank you again for your direction and help lucky to have him on your team. Would use Mr. Hoyt anytime. Thank you again for your direction and help More

William knows how to make a sensible transaction happen and very professional, personable and easy to work with - a strong asset to the Heritage sales program. Regrettably finance folks are not so personab and very professional, personable and easy to work with - a strong asset to the Heritage sales program. Regrettably finance folks are not so personable, otherwise I had a great experience as did my wife when she recently also dealt with William on the purchase of an Ascent - hopefully we will now get frequent “buyer” points. Thanks, Bruce More

My experience today working with Thomas was an absolutely breeze! He made sure I was able to get into the car that I actually wanted and not the car I was settling for. The whole process was very smooth and breeze! He made sure I was able to get into the car that I actually wanted and not the car I was settling for. The whole process was very smooth and we were informed of everything that was going on as well as Thomas answering any and every question we had. I was extremely nervous going into the process but Thomas reassured me along the way and everything worked out! I’m sooooo excited to be driving home in my new baby!!!! More

Everyone went out of their way to help me find the best vehicle for me. They ensured that I had the best possible experience both electronically and in person. Everyone was very polite, friendly, and knowl vehicle for me. They ensured that I had the best possible experience both electronically and in person. Everyone was very polite, friendly, and knowledgeable. I recommend Heritage Subaru Catonsville to others looking for a new vehicle. More

Incredible Integrity and Buying Experience We were in the market for a 2020 Ascent Limited with a specific configuration and color combination that was quickly becoming increasingly rare due to We were in the market for a 2020 Ascent Limited with a specific configuration and color combination that was quickly becoming increasingly rare due to the strong pricing incentives. The 2021s just started rolling in. Heritage Subaru in Catonsville was the first dealership we visited, and we were welcomed and treated very well and courteously. Specifically, we worked with Thomas Ardizon, who was very patient with us, answered any questions we had - and we had a million -, never seemed rushed, was always patient, and, most importantly, never applied any pressure to purchase. It was very apparent that it was important to him that we were comfortable with every aspect. As we were just window-shopping and had no intention yet to buy that day, we left with a great impression that afternoon. Within days we worked with Thomas and his Sales Manager, Robert Haas, who was equally welcoming and courteous, to hold a specific car we asked them to bring in for us from another dealership. There was no deposit or fee for the dealer exchange, and the date we could come in was five days out, which is a lot of time to hold a car under no obligation. The day of our evening appointment, Thomas got in touch with us and said that he was extremely sorry but the car we wanted to move forward with was accidentally sold late the night before. I am typically suspicious and suspected the dealership took the bird-in-hand sale as they had no obligation to us. What happened next proved me wrong entirely. We talked this through with Thomas and Robert that morning. There was no other car on their lot or close-by. They stressed how sorry they were how this developed, but instead of letting us off easy or enticing us to buy a different car on their lot, they went way out of their way to find us the car we wanted in the greater region. One car in Allentown, PA seemed all set to go and just required a pickup but it somehow fell through and Heritage could not get it. That morning the General Sales Manager, Kevin Engle, called us and also expressed to us how sorry he was how this developed and that that was not the way he ran his sales department. Just like with Thomas and Robert, it was abundantly clear that it was important to Kevin to "make it right." And he did in every way. Thomas instead found an equivalent car all the way up in Lakewood, NJ - a 6-hour round-trip - and was on his way after we got the VIN and agreed to that being the vehicle we wanted. I can't stress enough that there was never any pressure to put down a deposit or make any type of a firm purchase agreement. Heritage took a huge risk to procure a car they had no obligation to sell us and could have been left sitting on a 2020 if we decided we didn't want it. Both sides here had utmost integrity and honesty, which is so refreshing to see still working these days. After the deal we asked Thomas and Kevin why they made this all happen for us when they could have just apologized and let us go on our way. They both stressed how important customer satisfaction was to them, and how sorry they felt when a car we wanted to proceed with was all the sudden gone. They stressed how this was not how Heritage ran its sales business, and that even one mediocre or less-than-stellar customer experience was one too many. They wanted to earn our business, and they worked very hard for it. Kevin also mentioned that he would always be available to us after the sale, too, if there was anything we needed, any questions we had, anything even service-related even though he was sales. This is the General Sales Manager telling us we were important to him. I can honestly say that this entire experience - with its ups and downs and Heritage's strong desire to make it right - in the end was a wonderful interaction and start to a great relationship. Heritage Subaru is the dealership we'll take our cars to, and Thomas, who worked absolutely relentlessly for us, is the Sales Associate we'll send our friends and family, too. Thank you, Thomas, Robert, and Kevin! You are true gentlemen. More

Michele was so helpful!! Easy going and very honest! Really felt like she had our best interest at heart and treated us like friends! Couldn’t be happier! Really felt like she had our best interest at heart and treated us like friends! Couldn’t be happier! More

One of The Best Car Purchase Experiences The purchase of a 2020 Crosstrek at Heritage Catonsville was one the best car purchase experiences I've had in over 50 years of buying cars for myself The purchase of a 2020 Crosstrek at Heritage Catonsville was one the best car purchase experiences I've had in over 50 years of buying cars for myself and helping friends and family buy cars (about 23 cars all together). William Hoyt was our salesman. From beginning to end there was no high pressure. There was no bait and switch. There were no broken promises. William offered the best price compared to 9 other Subaru dealers in the Baltimore-Washington area. When 4 accessories needed to be added to the car, Heritage charged an eminently fair price. When we got to the dealership William was patient answering all our questions both during the test drive and afterward in his office. He was very knowledgeable. Alyse was the person in Finance we dealt with. She presented the features and benefits of maintenance plans, extended warranties, and other enhancements. She gave us the prices and if we saw potential benefit, she indicated which ones there might be price flexibility. We did buy the 3-year maintenance plan at a discounted price which was a good value compared to their service department's normal pricing for those 6 service visits (I also checked the prices at several other Subaru dealer's service departments and Heritage was the least expensive). More

Great Buying Experience Negotiated everything in advance and then picked up car. Heritage delivered on everything they promised. They were very good at communicating along Negotiated everything in advance and then picked up car. Heritage delivered on everything they promised. They were very good at communicating along the way and made sure I was a happy customer. An easy, pleasurable car buying experience. More