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Heritage Subaru Catonsville
Baltimore, MD
1,382 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Subaru Catonsville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,382 reviews
January 17, 2022
I have purchased several cars from this dealer and have had remarkable experiences every time. My last experience topped them all. Alex Laderer, an extremely knowledgeable sales guy, was extraordinarily had remarkable experiences every time. My last experience topped them all. Alex Laderer, an extremely knowledgeable sales guy, was extraordinarily helpful and went out of his way to get my new car delivered. Shawn Davie, the dealership's general manager worked the numbers for me so that I was able to get the best deal possible in this crazy auto market. He started with what I believe was the best sales price possible, gave me a great trade in value which allowed me to step up a trim level, lower my monthly lease payment and walk away with a check for equity built up in my trade in (as a result of the current crazy used car valuations). Also, had the quickest, most efficient contactless closing possible thanks to Joshua Jones. Will be looking for that convenience in the non-covid future :). These guys have satisfied me numerous times. We're sold on Subaru's and sold on Heritage (sorry, that sounded like a commercial). More
by alan
Employees Worked With
Alex Laderer, Joshua Jones, Shawn Davie
January 11, 2022
very down to earth person and easily approachable. Takes time to listen to issues. I had few issues and he personally made sure those were taken care of. Being a manager and really talking to customer and h time to listen to issues. I had few issues and he personally made sure those were taken care of. Being a manager and really talking to customer and hearing their issue is something you dont see everywhere. Thanks to Mr. Dennis and his team for the excellent customer service experience. More
by karven123
December 24, 2021
Here's a little story. I factory ordered my BRZ late July with Cary Hoffman as my dealer. This was my very first car purchase in my life, since I'm only in my early twenties. Throughout the five months he ha with Cary Hoffman as my dealer. This was my very first car purchase in my life, since I'm only in my early twenties. Throughout the five months he had to deal with me, I really appreciated these qualities about him: he was straight to the point, honest when answering all my questions, attentive to the current sales and discounts Subaru had at the time, and had a really good sense of humor. Since, Corona was still prevalent during this time, the car was scheduled to come late November. Obviously, during this time, some car parts were hard to get, less workers to do their job in the factories, etc. My car ended up coming in later in December, but Cary has kept me updated every month and even entertained me whenever I had a questions. I am still new to driving manual, so Cary took great care of me. He took the car to the front of the dealership so that I would not have to reverse out from the back, offered to drive it home for me, but then after declining, told me to text him when I got home. Everything he has done for me, I will deeply appreciate. It was really pleasant to have him as my dealer, so I wholeheartedly recommend him to anyone else. TLDR - Good dealer, took care of me greatly. Nice & funny. More
by M
December 22, 2021
Professional and welcoming dealership filled with talented and caring associates. My experience returning to a Subaru was perfect, thanks to those at Heritage Subaru. talented and caring associates. My experience returning to a Subaru was perfect, thanks to those at Heritage Subaru. More
by Jasonajames85
December 16, 2021
Kenny Booth and the entire dealership/service department were very responsive and understanding to my husbands' and my needs to our car. We would very much continue to do business at Heritage Subaru of Ca were very responsive and understanding to my husbands' and my needs to our car. We would very much continue to do business at Heritage Subaru of Catonsville. We would highly recommend this dealership to others. More
by mills56
Employees Worked With
Other Employees :
Lyle, assistant service manager, Kenny Booth
December 06, 2021
I am very pleased with Stephen Weaver. He's very straight forward and patient although I was very pushy during the process! Everybody should buy from him! forward and patient although I was very pushy during the process! Everybody should buy from him! More
by Brian Lee
Employees Worked With
Stephen Weaver
November 30, 2021
They were very attentive to getting me information when I wordered our Ascent. Even with the covid backorders, They made sure I was up to date on what was as going on. wordered our Ascent. Even with the covid backorders, They made sure I was up to date on what was as going on. More
by Kevin S.
November 29, 2021
General Manager Kenny has been exceptional at listening to my concerns, communicating and working to resolve the issues. I feel so much better and look forward to my Forester being completed and returned. to my concerns, communicating and working to resolve the issues. I feel so much better and look forward to my Forester being completed and returned. More
by Lisa Lekich
Employees Worked With
Dennis and Emil Mason
November 12, 2021
Randy took GREAT care of us while we were searching for a car for our teens. He sourced a fantastic car for us, a perfect for for our needs, and even brought it to our home for a test drive. Highly recommend car for our teens. He sourced a fantastic car for us, a perfect for for our needs, and even brought it to our home for a test drive. Highly recommend his exceptional service! More
by shari
Employees Worked With
Robert Haas, Randy Silver
October 31, 2021
Cary was great! He helped with 2 factory orders. Pricing and service throughout the process was super. I highly recommend you call Cary first! I am sure he can give you the best deal and the most Pricing and service throughout the process was super. I highly recommend you call Cary first! I am sure he can give you the best deal and the most professional service throughout the buying experience. More
by Red STI
