Heritage Subaru Catonsville

Unfortunately, this was the worst experience I've ever had at a dealership. Salesman was already asking me for personal info and didn't even introduce himself. I gave them a firm yes/no offer with a windo had at a dealership. Salesman was already asking me for personal info and didn't even introduce himself. I gave them a firm yes/no offer with a window of what I would pay monthly. Andy the finance guy was chuckling like a weirdo the whole time and they kept pushing me to pay more. Offered me $100 trade for a RAV4 under 200K that had just been inspected with new alternator, brakes, springs and tires less than a year old. That's not a typo. $100. I repeatedly stated that this is my offer, yes or no. They had me sign a library of forms before they would give me a monthly figure and at one point let me sit alone in a cubicle for 45 minutes. When I said I was leaving, they were suddenly available. Different finance guy offered over $100 more per month, and for an additional year. I left because they were not serious people. Hope it goes better for you. More

Mary Farris-Coaxum and the entire staff was absolutely AMAZING!! From start to finish and the purchase of our brand new 2025 Subaru Outback Onyx Edition couldn’t have went any smoother. It was well worth AMAZING!! From start to finish and the purchase of our brand new 2025 Subaru Outback Onyx Edition couldn’t have went any smoother. It was well worth the trip across town to purchase our new car. Mary and the sales team go above and beyond to make sure you leave with the vehicle of your choosing. I stated “You guys must have Magic Wands back there, because some of the things you guys have done only a magician could pull off.” More

Very easy to schedule service appointment. Day of appointment customer service was excellent; car was ready when promised (I waited at dealership during service). Day of appointment customer service was excellent; car was ready when promised (I waited at dealership during service). More

I always receive great customer service when I come to this dealership. All the staff take their time to explain what’s going on with your car, and the waiting area is nice enough to wait/get some work do this dealership. All the staff take their time to explain what’s going on with your car, and the waiting area is nice enough to wait/get some work done. Shoutout to Lynese! She was great. More

Special shout outs to Maurice for his help through the entire process. Wouldn’t have been able to do it without him. entire process. Wouldn’t have been able to do it without him. More

Excellent customer service, a very smooth purchase experience. We’d definitely come back again for a future purchase. experience. We’d definitely come back again for a future purchase. More

I had a horrible experience with the manager Caroline and the salesperson Moussa. I had an appointment to see Farooq, who now is gone. I had purchased a car previously from him, and was scheduled to see him. the salesperson Moussa. I had an appointment to see Farooq, who now is gone. I had purchased a car previously from him, and was scheduled to see him. I went online to look at cars, preparing myself for my appointment. I entered my email address, and was contacted by the manager Caroline. She went out of her way to change my appointment with Farooq to Moussa. I called up Farooq and asked him what was going on, and he said Caroline is known to steal his customers and give them to Moussa. I cancelled my appointment with Moussa, and then received a million phone calls from Moussa and Caroline about the cancelled appointment. My usual salesman, Farooq, quit, so I walked in as a walk in. The sales manager, smelled like an ashtray, and the salesman Moussa, kept mentioning how much he hates the dealership and how awful his managers are. He even stated that he is about to quit, and told me to buy a car elsewhere. And turns out Caroline is not even a manager, she just answers online inquiries. I walked out and will definitely take my business elsewhere. This dealership is a joke, and avoid it at all costs. More

Great experience with buying my first Subaru! I already knew what vehicle I wanted and sales consultant Moussa Sirleaf simplified the process of trading in my old car and purchasing my new vehic I already knew what vehicle I wanted and sales consultant Moussa Sirleaf simplified the process of trading in my old car and purchasing my new vehicle. It was a pleasure to work with Moussa Sirleaf. The particular vehicle I wanted was not on the dealership’s lot inventory, but sales manager Paris Tato made calls to several other dealerships and finally located the vehicle I was after. I’m grateful to Paris for his extra efforts involved. My thanks to everyone at Catonsville Heritage Subaru, I highly recommend this dealership to all. More

First interaction was the sales general manager, Paris Tato, reaching out from an online inquiry. He answered my questions (which other car dealerships failed to or didn’t answer entirely) fully and reach Tato, reaching out from an online inquiry. He answered my questions (which other car dealerships failed to or didn’t answer entirely) fully and reached back out quickly, making it an easy decision to come in. the sales man, Will Rich, had an easy no-pressure approach, which left us at ease and made the process more enjoyable. At every touch point, the staff were inviting and easy to work with and really made the car-buying experience a great one. More

Great to work with, popped in and they were able to help me pretty quickly. me pretty quickly. More