Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Heritage Subaru Catonsville
Baltimore, MD
1,382 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Subaru Catonsville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,382 reviews
August 15, 2023
Being a resident of the DMV area, I've had my fair share of car mishaps and service experiences that have left a lot to be desired. From a deer encounter to a string of unfortunate events with various servi of car mishaps and service experiences that have left a lot to be desired. From a deer encounter to a string of unfortunate events with various service centers including Old Ox Auto's accidental damage during a routine fix, and a small garage's careless losing of my key, it’s safe to say I've seen the highs and lows of auto repair. However, my recent experience with Heritage Subaru, specifically with Sadari, has unequivocally restored my faith in car service centers in the area. Picture this: the DC heat was at its peak, and I found myself with a broken AC and rear bearings. Given the surprises this month, including a rather hefty $1k outflow due to registration and accidentally hitting a deer, I was apprehensive about the impending costs. But I knew I could trust Sadari, my regular support person at Heritage, to make it feasible for me. So, I drove the hour to Ellicot City to assess the damage. I did have high costs - but despite the initial quote leaning towards the steeper side, Sadari, the star of Heritage Subaru, was there to help me with incredible customer service. She genuinely empathized with my situation, understood my budget constraints, and took the initiative to engage her manager to explore all avenues for affordability. And not just that - the original car mechanic I worked with didn't originally find an issue, but Sadari pressed to find the cause and discovered the Compressor needed replacing (and that was why it was so unreliable). Even with major repairs needed, the service was executed with impressive efficiency, all within the very day! An hour's drive to Heritage Subaru might seem daunting to many, but when you’re guaranteed service of Sadari’s caliber, it’s a small price to pay. My experience serves as a testament to Sadari's dedication and commitment to customers. She's what genuine customer service should be - and even though I'm a woman, she never takes advantage of my lack of car knowledge. Quite the opposite - I always feel extremely supported. I’m not only thankful but now more than ever, convinced to make Heritage Subaru my go-to for any car-related needs. Thanks to Sadari, I can now cruise through DC without the fear of melting in the summer heat. If you're looking for a service center that won't xxxx up your car, look no further than Heritage Subaru. And while you're there, give a nod to Sadari. She's the real MVP! More
by Ash
Employees Worked With
Sadari Walters
August 14, 2023
Frederick was great. He is very knowledgeable and friendly. We bought a car in the first meeting. He is very knowledgeable and friendly. We bought a car in the first meeting. More
by zhaoxili327
August 08, 2023
Everyone was kind and helpful to purchase the car in a professional manner and smile! professional manner and smile! More
by my772
August 05, 2023
Great communication and able to work with our trade-in. Very very satisfying experience. Frederick is great to work with. Very very satisfying experience. Frederick is great to work with. More
by dbowen8634
August 03, 2023
This is my third Outback I have purchased from Heritage Subaru of Catonsville. Like always May Farris was a pleasure to work with. I received a fair price for the car and trade-in with extra or hidden f Subaru of Catonsville. Like always May Farris was a pleasure to work with. I received a fair price for the car and trade-in with extra or hidden fees. I will purchase my next Subaru from May and Heritage. More
by doug
Employees Worked With
August 02, 2023
It was very good working with him 👏🏽 I was able to get my car 🚗 im happy my car 🚗 im happy More
by jeffreyravenspride
July 31, 2023
Pleasantly professional and work hard to close the best deal. It was a pleasure to meet deal. It was a pleasure to meet More
by Wuffydad
July 29, 2023
Very kind and very motivated to help purchase my vehicle I would highly recommend moussa sirleaf as your sales associate I would highly recommend moussa sirleaf as your sales associate More
by Jaredbates91
July 23, 2023
Frederick James was extremely helpful and friendly. Great experience overall at the dealership. Highly reccomend. Great experience overall at the dealership. Highly reccomend. More
by jimmyvans
July 20, 2023
Mr. Musa (Moussa) Sirleaf makes the buying process more effective by tuning into the needs of the customer. He helped with a focus on the test drive experience, and an honest discussion of the model and t effective by tuning into the needs of the customer. He helped with a focus on the test drive experience, and an honest discussion of the model and trim options. He is highly relatable and has excellent interpersonal skills, with the right mix of the personal and the professional. He helps make car assessment, selection & purchase more enjoyable because of his simpático personality. This is the second car I have bought from this dealership. The other car was bought from Cary Hoffman, who is super knowledgeable about every aspect of a very wide range of makes and models, and sold me a car I still have and continue to be happy with today. More
by Stan - July 11
