Heritage Subaru Catonsville

Had a fantastic experience, the process was smooth and easy. I would recommend this dealership for your automotive needs. Everyone is very helpful and friendly. easy. I would recommend this dealership for your automotive needs. Everyone is very helpful and friendly. More

Exceptional customer service. Vehicle was returned as promised after service. Vehicle washed and vacuum. My service advisor went over everything that was done on the service ord Vehicle was returned as promised after service. Vehicle washed and vacuum. My service advisor went over everything that was done on the service order. Ms. Walter is an exceptional service advisor.and should be recognized for her excellent customer service. More

This dealership is amazing and my go-to whenever I have a question or thinking about buying a new car. People are very nice and accommodating. question or thinking about buying a new car. People are very nice and accommodating. More

Moussa was a smart, kind, helpful human who made me feel comfortable and well taken care of while I chose my next car. I'd never purchased a Subaru before and when I left, I felt very happy with my purchase comfortable and well taken care of while I chose my next car. I'd never purchased a Subaru before and when I left, I felt very happy with my purchase and also like I had a trusted friend I could reach out to if I had any issues. Compared to the other dealerships that I was considering going with, Moussa made the choice for Subaru a very easy one to make. More

I had a great buying experience. The staff is very knowledgable and helpful. Highly recommend. The staff is very knowledgable and helpful. Highly recommend. More

I recently had the pleasure of working with May. From the moment I stepped into the showroom, her warm and friendly demeanor immediately put me at ease. May went above and beyond to assist me in From the moment I stepped into the showroom, her warm and friendly demeanor immediately put me at ease. May went above and beyond to assist me in finding the perfect car that suited my needs and preferences. Her knowledge of the various models and their features was impressive, and she patiently answered all my questions, providing valuable insights to help me make an informed decision. Moreover, May demonstrated a high level of professionalism throughout our interactions. She was responsive to my inquiries, and her communication was clear and concise. I never felt pressured or rushed, and her friendly attitude made the whole experience more enjoyable. I highly recommend reaching out to May. She made the car-buying experience a pleasure, and I am grateful for her assistance. More

May was very friendly and knowledgeable. She did not put any pressure on me. This is my third time using her. She did not put any pressure on me. This is my third time using her. More

Always considerate of my time, asks the right questions, always friendly and gives me plenty of options and time to think things over. I have worked with May multiple times and will work with her multiple t always friendly and gives me plenty of options and time to think things over. I have worked with May multiple times and will work with her multiple time more. If you are lucky enough to work with May, you will know exactly what I mean by the experience is like working with family. More

Farooq was awesome. He was straight up with me on the phone, and stuck to every thing he said when I came in to buy the car. He was professional but not to the point He was straight up with me on the phone, and stuck to every thing he said when I came in to buy the car. He was professional but not to the point of being uptight, ie easy to joke with, someone I would have a beer with but I dont drink. He was super flexible, and most importantly he WAS NOT PUSHY!!!!! He let me take my time and make the decisions I wanted/needed. He actually helped talk me thru different scenarios. Instead of financing I paid cash, he helped me come to that decision even though it may have cost them/Heritage $$ (Sorry if that gets him in trouble). I'm quick as sh-t to leave a bad review, barely leave a good one, this one took me months. But just the fact that I'm doing it means it was good service. More

May truly made my first ever car purchase the most stress-free experience I could have asked for. She was professional, patient, friendly, and she answered all of my questions. It turned out to be not stress-free experience I could have asked for. She was professional, patient, friendly, and she answered all of my questions. It turned out to be nothing like I imagined it would be, and I mean that in the best way. I also want to thank Gustav for his extreme patience, and Bryan for driving to another location to pickup my new Crosstrek in the color and trim that I wanted. More