Heritage Mazda of Bel Air

Pleasant Sales Team and good experience Andre was a pleasure to work with. He was patient with my questions and offers. He was willing to present any offer I made to his managers, even via Andre was a pleasure to work with. He was patient with my questions and offers. He was willing to present any offer I made to his managers, even via email. I think the best part was the respect for my busy schedule. Everyone has a busy schedule these days, but he worked with me to make time at the dealership as productive as possible. It was the simple things like having the car I was interested in ready vs having to walk the lot. He also came in on his day off do a second test drive. Finally it should be noted he didn't try to upsell anything. It was about what I wanted and needed, not making a larger sale. I did visit other dealers before finalizing my purchase, but Andre was the most pleasant out of them. He never bashed the competition, as other local dealers did. He simply presented the Mazda and let me draw my own conclusions. Overall it was a pretty smooth car buying experience. More

Wonderful Experience Heritage Mazda in Bel Air was absolutely wonderful to work with. Wil Wells and Andre Coleman worked hard to find a perfect car in great timing! Heritage Mazda in Bel Air was absolutely wonderful to work with. Wil Wells and Andre Coleman worked hard to find a perfect car in great timing! More

Great experience Andre was great to work with. He made our buying experience easy and comfortable. We visited multiple dealerships looking for a vehicle. We were buyi Andre was great to work with. He made our buying experience easy and comfortable. We visited multiple dealerships looking for a vehicle. We were buying used and could have kept looking but Andre was very professional and easygoing. More

Awesome pleasant experience in new car purchase Andre was very pleasant and comfortable to deal with. He always respond back to my message in a timely fashion and always very professional. Car sho Andre was very pleasant and comfortable to deal with. He always respond back to my message in a timely fashion and always very professional. Car shopping can be an intimidating experience and in no way did I feel that way. I never felt pressured and can I honestly say it was a pleasant situation and Andre had a lot to do with that. I would recommend the dealership and Andre to anyone looking to buy a Mazda. More

June 2019 Car Buying Although we absolutely love our car, the car buying experience was horrendous (outside of our great Salesman, Wil). Contact was initiated online via Although we absolutely love our car, the car buying experience was horrendous (outside of our great Salesman, Wil). Contact was initiated online via Truecar. Showed up on time for our appointment/test drive, only to sit in a sales office for over 30-minutes while they found a car for us to test drive. In all, we spent a total of 7 hours at the dealership before we were able to drive away with our car. We received multiple updates of “only 1 hour more, just give us a few more minutes, etc.”. In all cases we were left sitting in the waiting room with no updates as the process dragged on all afternoon. Even though some of this was out of the dealers control, the communication we received regarding updates was minimal at best. More

Normal oil change service. The service was fast, complete and correctly done. Service writers were courteous and knowledgeable about my vehicle. I would recommend that people t The service was fast, complete and correctly done. Service writers were courteous and knowledgeable about my vehicle. I would recommend that people take their Mazda there for any sort of work to be done. More

Completed recall service and other needed services Jordan is very helpful and courteous and explained everything that was taken care of & also helped me with coupons. Very important to me, being retire Jordan is very helpful and courteous and explained everything that was taken care of & also helped me with coupons. Very important to me, being retired More

Like Family Great people. Great service. Always willing to go the extra mile. I love these guys. My husband and I have purchased 3 cars here since 2009. Great people. Great service. Always willing to go the extra mile. I love these guys. My husband and I have purchased 3 cars here since 2009. More

Amazing customer service, top notch work! Iv been going to this dealership since i moved to area. Every visit i am greeted with smiles and quick service turn around time. Jordan has alweays h Iv been going to this dealership since i moved to area. Every visit i am greeted with smiles and quick service turn around time. Jordan has alweays helped me with getting my car serviced, he has always been able to help me and work with me when im in a tough spot. My car runs like a champ after every visit. Im sad to see Jordan go but im happy for him and his new endevours! This will always be my dealership. More

Wonderful Service Dept Robert is simply awesome. The service department is always courteous and professional. I will continue to come back to have my Mazda serviced here bec Robert is simply awesome. The service department is always courteous and professional. I will continue to come back to have my Mazda serviced here because it’s worth the drive. More