Heritage Mazda of Bel Air

BEST Car Buying Experience - EVER! Rarely would one call buying a new car a pleasurable experience. However, I can honestly say that at Heritage Mazda in Bel Air, that is EXACTLY what Rarely would one call buying a new car a pleasurable experience. However, I can honestly say that at Heritage Mazda in Bel Air, that is EXACTLY what it was . My salesman, Steve Ward, was completely professional and personable. At no time did I feel pressure to buy a car from him. In fact, on my first trip to the dealership, I had not made up my mind exactly which make or model I wanted to purchase. He impressed upon me that the decision was MINE and MINE alone. I needed to find the car that I loved. He helped me do exactly that. He even went so far as to escort me to the neighboring Heritage Honda dealership to check out vehicles at that location. He parked a Honda CRV next to a Mazda CX-5 and pointed out some of the differences and advantages of each car. I came to the conclusion that I definitely wanted the Mazda CX-5! I explained that I would need to get a total of three offers before making a purchase. He welcomed me to do so assuring me that if I came to his dealership for the final offer, they were likely to beat competitors and sell me the car for less. That is EXACTLY what they did! Additionally, Mr. Ward spent extra time to help me understand the technological features on my new car upon delivery. He never pushed any additional purchases, but explained the value of several. I selected what I thought was a great value for future car maintenance planning.. I left Heritage Mazda of Bel Air as a very satisfied customer. I would highly recommend the dealership, and particularly recommend Steve Ward as a sales representative! More

I love my new Mazda I purchased a 2019 Mazda 3 on Saturday, February 8. My experience was exceptional. Paul, our sales consultant was patient and helpful through the en I purchased a 2019 Mazda 3 on Saturday, February 8. My experience was exceptional. Paul, our sales consultant was patient and helpful through the entire process. We never felt pressured or uncomfortable. I love my new car and excited to be part of the Mazda Family. More

No quite area to wait, car up on lift , seems wasted space, clean but not very modern looking, people were pleasant, would prefer away spot for visitors space, clean but not very modern looking, people were pleasant, would prefer away spot for visitors More

Always there for me Wil Wells stayed in contact with me during the time I had my vehicle. When I needed another vehicle, I called him immediately and he took care of me, Wil Wells stayed in contact with me during the time I had my vehicle. When I needed another vehicle, I called him immediately and he took care of me, again, with his usual friendly professionalism. More

Always taken care of when I arrive for service.. all of my concerns are meet with the utmost respect. This is my fourth Mazda and not my last. my concerns are meet with the utmost respect. This is my fourth Mazda and not my last. More

Amazing staff and managers. On the phone and comouter for 3 hours but got me in what i wanted with zero down. Thanks Steve Ward for outstanding service 3 hours but got me in what i wanted with zero down. Thanks Steve Ward for outstanding service More

Clean and super helpful. Was greeted and met outside when I got out of my car and was guided easily through every step of the car buying experience I got out of my car and was guided easily through every step of the car buying experience More

Professional and Courteous I purchased a CX-5 from this dealership in 2018 and was looking to go up to a larger model after a car accident. I was so happy with this dealer, so I purchased a CX-5 from this dealership in 2018 and was looking to go up to a larger model after a car accident. I was so happy with this dealer, so I automatically contacted them again. John & Damon remembered me right away and reached out to help. They sent several options on models and prices via email and text. No high pressure sales tactics. They went out of their way to try to find a good option for me. They had some other locations that gave them the ability to go beyond just the lot in Fallston. I highly recommend visiting this location. If they don't have it- they will find it for you. More

Excellent sales experience e recently purchased a new CX-5 Grand Touring from Heritage Mazda in Bel Air and Dave Testani was a wonderful sales man who really went above and beyo e recently purchased a new CX-5 Grand Touring from Heritage Mazda in Bel Air and Dave Testani was a wonderful sales man who really went above and beyond to help us out in a time of our devastating car accident which needed replacement. He was very knowledgable about the vehicle we were interested in purchasing. We never felt pressured or mistreated in any way. They were able to provide a competitive deal and had the best customer service over all the other dealerships in the MD/DE area. They even followup with you weeks after you made your purchase. Feels like a local small town customer service which is very hard to find these days. Only dealership we will be working with in the future! Thanks so much! - The Angelberts More