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Heritage Mazda of Bel Air

Fallston, MD

4.9
1,758 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Mazda Bel Air is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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1800 Belair Rd

Fallston, MD

21047

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Showing 1,758 reviews

November 06, 2020

As always, Wil Wells and Heritage Mazda came through and gave me the best service, got me in my dream van at a price i can afford! Thank you, we love you Wil!!!!!!!!!!! More

by RachelB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Lueckert, Wil Wells, Sheila Nesbit
Nov 08, 2020 -

Heritage Mazda of Bel Air responded

Rachel, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

October 21, 2020

I had a great experience at Heritage Mazda, Bel Air, Md. with Will Wells helping me through it all. He is a great salesman, I will definitely be back in the future! They had excellent communication with me More

by Jessica blackburn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony salesman was great and so was Shelia in the fiance department. , Wil Wells, Eugene Papaleo
Oct 26, 2020 -

Heritage Mazda of Bel Air responded

Jessica, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Will and our entire team is available should you require any extra help. Safe travels!

October 17, 2020

Had a wonderful experience at this dealership. We have bought 2 cars from will within the last month and he and everyone at the dealership went above and beyond for us. More

by CourtneyFritts
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wil Wells, Sheila Nesbit
Oct 26, 2020 -

Heritage Mazda of Bel Air responded

Congratulations on your new vehicles, Courtney! Thanks for your amazing review! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 16, 2020

Will Wells was so nice. He was a pleasure to do business with. So friendly and accommodating throughout the entire experience. I highly recommend doing business with him. Excellent job knowledge. They have More

by jvm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Stillwagon
Oct 26, 2020 -

Heritage Mazda of Bel Air responded

Thank you for your feedback. We're thrilled you found Will and our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 16, 2020

Awesome experience. Staffs are attentive in rendering services to customers. Knowledgeable to work recommendations. Accommodating personnel. Clean and tidy waiting area and free water and coffee is a plu More

by Ghing
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Avena
Oct 26, 2020 -

Heritage Mazda of Bel Air responded

Ghing, thank you so much for the positive review! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

October 11, 2020

Had a great experience at Heritage thanks to Paul! A great salesman who knows his stuff and made sure I was comfortable and okay with every step of the process of choosing and buying my car and he never More

by cthomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Gallo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2020 -

Heritage Mazda of Bel Air responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Feel free to reach out to us if you need anything. Have a wonderful day!

October 09, 2020

Very professional and responsive. A bit more formal than I’m used to. Impersonal. But took excellent care of me. Had an unexpected defect but it was handled quickly. More

by Mike
Recommend Dealer
Yes
Employees Worked With
James McHugh, Michael Avena, Melissa Stillwagon
Oct 14, 2020 -

Heritage Mazda of Bel Air responded

Hi Mike! We're so happy we were able to help you out!

October 08, 2020

Not at all customer oriented, felt very pressured ,and total indifference on their part.Wanted me to buy the car that night, and they had no concern at all for what I wanted as the the customer.They kept More

by leezalee74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stephen Ward
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Damon Snipe
Oct 14, 2020 -

Heritage Mazda of Bel Air responded

Thank you for taking the time to review Heritage Mazda Bel Air. Your input and the feedback from all of our customers is important to us, as we strive to meet then exceed your expectations. We sincerely apologize for the issues you experienced with our Sales Department, as this is not our way of doing business at any of our MileOne stores. It is never our intention to make any customer feel pressured to do business with us and again, we are very sorry you felt this way. We have reviewed your comments with our management team and sales staff and are confident they will use the feedback to improve their processes moving forward. Our General Sales Manager, Rodney Dais, has attempted to contact you to personally apologize for the situation and immediately address your concerns, but unfortunately has been unsuccessful in reaching you. We work hard to maintain a high level of customer satisfaction and would appreciate the opportunity to rectify our missteps and restore your faith in Heritage Mazda Bel Air. At your earliest convenience, please contact Rodney directly at rdais@mileone.com or 410.638.5634 so we can ensure your experience is consistent with the high standards that match our reputation. Again, thank you for your consideration and we look forward to speaking with you soon.

October 05, 2020

This dealership is amazing. The staff is great. Mr. Avena is very professional, he knows how do to his job as does it well. Mazda Could not get a better person in service. He got me in and out in no ti More

by Smile1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Avena
Oct 07, 2020 -

Heritage Mazda of Bel Air responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Please don't hesitate to reach out if there's anything additional we can do for you. Have a great day!

September 20, 2020

All of the staff at Heritage Mazda was great. They treated me with respect and listened to my needs and wants. They worked hard to find me the perfect car and make the process easy. More

by Kariehart
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Lueckert, Rodney Dais, Matthew Elza
Sep 24, 2020 -

Heritage Mazda of Bel Air responded

Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. We want all our customers to feel this way when leaving our dealership! Have a wonderful day!

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