Heritage Mazda of Bel Air

Cassandra was great , she deserves a reward I enjoyed tho entire car process with her from beginning to the end , great women . Will definitely visit mazda again entire car process with her from beginning to the end , great women . Will definitely visit mazda again More

I met Anthony the moment I walked onto the Mazda lot. I was not ready to buy a vehicle quite yet and he was very understanding of that and still showed me the differences in the trims and took me for a tes was not ready to buy a vehicle quite yet and he was very understanding of that and still showed me the differences in the trims and took me for a test drive. After talking with him and running some baseline quotes for the vehicle, he talked with me and took my needs and made it happen. I was able to buy the vehicle that day! The vehicle was not on the lot and he ensured that he got the exact one I wanted there that day. I appreciate your patience and being so helpful. Thank you! More

Cassandra just helped us purchase our new Mazda. She was so knowledgeable and such a pleasure to do business with. We would definitely recommend her 100%! We love our new car! so knowledgeable and such a pleasure to do business with. We would definitely recommend her 100%! We love our new car! More

I purchased a used 2017 Mazda 6. The car was poorly detailed and the paint scratches weren’t fixed at all which they were promised to be. When I took delivery of the vehicle I noticed a roaring from th detailed and the paint scratches weren’t fixed at all which they were promised to be. When I took delivery of the vehicle I noticed a roaring from the tires that wasn’t apparent during the test drive. It turns out the tires are ruined from the last driver not having the car aligned properly. I had to take my own time to bring the vehicle back to the dealership to have the paint fixed which was done incredibly poorly. They also claim that it was the wheel bearings causing the noise which they replaced. This is false because the noise still remains. My sales person Ken was very nice but overall what a terrible experience. I won’t be returning or recommending. More

Great service! Second time buying a car from Wil Wells and he has treated us amazing both times. They worked with us to get us the car we wanted. Went in looking for a Miata and came out with a Miata. and he has treated us amazing both times. They worked with us to get us the car we wanted. Went in looking for a Miata and came out with a Miata. More

Great Service . Appointment was easy to schedule. Staff friendly and knowledgeable. The building and service desk was clean and neat.After service the CX-5 was delivered clean , no fingerprints . Very impo friendly and knowledgeable. The building and service desk was clean and neat.After service the CX-5 was delivered clean , no fingerprints . Very important with a light colored interior. More

I met Justin as I walked in early for a car shopping appointment before my salesperson was even there. He was very welcoming and offered to get my trade appraised right away. From that moment on the ent appointment before my salesperson was even there. He was very welcoming and offered to get my trade appraised right away. From that moment on the entire process was a breeze. Buying from out of state he called my local DMV to ensure the tag transfer paperwork (at my request) would be correct from the beginning. He was fair, polite, and easy going from the start. I walked out with a rare feeling of getting a good deal for my trade and just a great overall buying experience. More

After being told by another dealer that the 2021 Carbon CX-5 were sold as soon as they hit the lot and then pretty much hung up on me, I called Heritage Mazda an hour away. I talked with Chris Holder while CX-5 were sold as soon as they hit the lot and then pretty much hung up on me, I called Heritage Mazda an hour away. I talked with Chris Holder while he was working on a busy holiday weekend and I could tell he was a really good guy with high energy. He immediately started looking for us and 24 hours later we had a 2021 Carbon CX-5 in our garage. This is our 4th Mazda and could not be happier with the time I spend with everyone at this dealership. Chris is one of those guys that really cares! More

Chismo was awesome!!!!! He followed up with me and my concerns during the process and answered all of my questions. Unfortunately, I decided to not go with Mazda and I appreciate his time and knowledge concerns during the process and answered all of my questions. Unfortunately, I decided to not go with Mazda and I appreciate his time and knowledge More

We had a great experience with our sales associate who was friendly, personable and knowledgeable. He answered all our questions and worked with us where he could. The good experience was unfortunately ta was friendly, personable and knowledgeable. He answered all our questions and worked with us where he could. The good experience was unfortunately tainted by the sales manager, Eugene, who was rude, standoffish and just made the overall environment feel uncomfortable for us. Their computer system stopped working at the end of the night and they expected us to come back from Philly to sign papers. Thankfully chisom drove to Philly the next day and saved us the long drive down. If it wasn’t for Chisom, we would have left the dealership due to the lack of respect shown by Eugene. More