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Heritage Mazda of Bel Air

Fallston, MD

4.9
1,758 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Mazda Bel Air is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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1800 Belair Rd

Fallston, MD

21047

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Showing 1,759 reviews

September 29, 2021

I am really happy about the service which Mazda I am really happy about the service which Mazda provided. I wish everyone great day and a wonderful fall season !!!! More

by Rafaello1875
Recommend Dealer
Yes
Employees Worked With
Melissa Stillwagon, Richard Michael
Sep 30, 2021 -

Heritage Mazda of Bel Air responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again! Take care!

September 29, 2021

Pleasant and professional experience. Decent pricing and timely delivery with no gimmicks. The process still takes a bit too long though. More

by Geoff Peterson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Foss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rodney Dais
Sep 30, 2021 -

Heritage Mazda of Bel Air responded

Hi Geoff, we are very happy we could provide you with a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 28, 2021

Service rep was extremely courteous and listened to my concerns. Kept me informed about the progress of my service. More

by kmmccauley3825
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service representative
Sep 29, 2021 -

Heritage Mazda of Bel Air responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 25, 2021

I was supposed to get a car wash and I didn't get it.I asked why I didn't get it. He gave me a stupid answer. More

by churchsis1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Craig
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2021 -

Heritage Mazda of Bel Air responded

Thank you for taking the time to review Heritage Mazda Bel Air. Our goal is to meet then exceed your expectations and we are disappointed this did not occur. Our Service Manager, James McHugh, would like to speak with you to address your concerns, but has been unsuccessful in locating your contact information in our database without a full name. At your earliest convenience, please contact James directly at jmchugh@mileone.com or 410.638.5637 to allow us the opportunity to further discuss the situation and find a resolution that makes you happy. Again, thank you for your time and we hope to hear from you soon.

September 25, 2021

Cassandra was amazing! She worked with us and helped us every step of the way More

by mbarrett0345
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Ledbetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cassandra Foss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Mrockowski
Sep 27, 2021 -

Heritage Mazda of Bel Air responded

Hi, thank you for your kind review; we are happy to pass along your comments to Cassandra here at Heritage Mazda Bel Air! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 24, 2021

Always a pleasure to deal with everyone at Heritage especially Ryan and Jarrett ( service )... Great service ! More

by Nzarsona1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Lueckert
Sep 27, 2021 -

Heritage Mazda of Bel Air responded

Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Heritage Mazda Bel Air

September 24, 2021

This service department is great! Friendly and Caring service. They are honest about work that needs to be done and will let you know when things need to be done. Not pushy what so ever and know what the More

by Matt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Ledbetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Elza
Sep 27, 2021 -

Heritage Mazda of Bel Air responded

Hi Matt, thanks for your great review, and for giving our dealership such a high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 23, 2021

Wil Wells was a pleasure to work with when purchasing my new CX-5 Signature Series AWD SUV. I was able to easily trade in my old car, and they were able to easily accomodate my speedy purchase so I was able More

by noahbelt
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wil Wells, Rodney Dais, Doug Mrockowski
Sep 25, 2021 -

Heritage Mazda of Bel Air responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 19, 2021

Rodney and Melissa are very professional people. We have never been treated so respectful at any dealership that we have dealt with. We bought the Mazda that day and drove it home to pa. More

by ykfdlk
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Stillwagon
Sep 23, 2021 -

Heritage Mazda of Bel Air responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

September 17, 2021

Recent visit 9/2021 for 1st service on my Mazda CX-5. Great customer service. Definitely a 10! Thank you !!! More

by PMorrow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James McHugh, Jarrett Gillespie
Sep 17, 2021 -

PMorrow responded

Love my Mazda CX-5. Awesome purchase experience and awesome 1st service. All was great! So glad I chose Heritage Mazda of Bel Air.

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