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Heritage Mazda of Bel Air

Fallston, MD

Overview
Employees
Reviews
Vehicles
4.9
1,915 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Mazda Bel Air is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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1800 Belair Rd

Fallston, MD

21047

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Showing 1,915 reviews

February 23, 2024

The whole experience was very smooth! Ken is great and we have bought many cars from him!!! More

by jowayne
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenneth Arment
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eugene Papaleo, Christos Koulatsos
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Feb 27, 2024 -

Heritage Mazda of Bel Air responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

February 19, 2024

Everyone was amazing the minute I walked in to purchasing my brand new Mazda CX-5. My salesman, Chris Holder was amazing, making my car buying experience exciting and super fun. Shoutout to the finance team More

by yamaha09.jc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Varga, Christos Koulatsos
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Feb 23, 2024 -

Heritage Mazda of Bel Air responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

February 17, 2024

Sales⭐️ Management⭐️ Finance⭐️ Parts⭐️ Service 1/2⭐️ Service department communications with customers can make improvements More

by TW
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nan Hau
4.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Wolf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eugene Papaleo, Michael Boulan, Justin Craig
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Feb 19, 2024 -

TW responded

As a first time buyer, I had questions regarding upgrading my wife's wheels on her new car. This was on 2/10/2024 during the sale. I was told I would have to follow up with parts and service department but they were already closed. After a lot of texts and calls proved difficult to reach the Service Manager, just before closing on 2/17/2924 the service manager called and left a voicemail. My rating of the Service Manager is related to the whole process of their communication system barriers and not so much related to our personal interaction which finally occurred today 2/19/2024. I have requested the texting system be evaluated for accurate phone numbers and if it's even being monitored. I've also requested information on how they plan to improve their voice call messages. Updating this from 1 star to 3 stars and have agreed to update further pending their demonstrated improvements when a customer texts or calls with inquiries.

February 16, 2024

Christopher Holder so I of the Best SalesMan & Person I have found at a Dealership in a long time! He is a keeper ! I am so glad that I got Him to help Me with My New/Used Subaru Forester 2018 !WOW SO HAP More

by head3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Wolf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Langford
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Feb 17, 2024 -

Heritage Mazda of Bel Air responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 16, 2024

Great atmosphere. Great attitudes. Good listeners. Sense of humor...which is key. Knowledgeable. Made the paperwork task painless. More

by brucemangels51
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Wolf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Varge, Justin Craig
Report | Print
Feb 17, 2024 -

Heritage Mazda of Bel Air responded

Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 13, 2024

Customer friendly dealership, for sure. Ken goes above and beyond for his clients. Thank you! More

by JMAY004
Recommend Dealer
Yes
Employees Worked With
Kenneth Arment
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 16, 2024 -

Heritage Mazda of Bel Air responded

Hi, thank you so much for your feedback! Ken will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

February 13, 2024

After seraching online - I found the car I wanted. The communications to set an appointment was easy and it was a quick turnaround to leave with my new car. I never felt pressured to purchase anythi More

by erincousler77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenneth Arment
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christos Koulatsos
Report | Print
Feb 16, 2024 -

Heritage Mazda of Bel Air responded

Hi, thank you for your kind review; we are happy to pass along your comments to Ken here at Heritage Mazda Bel Air! We hope you continue to choose us for all your automotive needs! Take care!

February 12, 2024

Ken was a pleasure to do business with. He was super knowledgeable on the product. Ken made the experience fun and quick at the same time. I will definitely be back for my next purchase. More

by znowak
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenneth Arment
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Wolf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 13, 2024 -

Heritage Mazda of Bel Air responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Please don't hesitate to reach out to us if there's anything more we can do!

February 11, 2024

I am beyond impressed with this dealership. We just happened to stop in on the way to a different dealership and it worked out the best for us! Ken is very knowledgeable about his vehicles an More

by cjayc0125
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenneth Arment
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cassandra Foss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christos Koulatsos
Report | Print
Feb 13, 2024 -

Heritage Mazda of Bel Air responded

Hi, we're so glad that we were able to go above and beyond your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

February 11, 2024

Ken and everyone at the dealership made my car buying experience very nice. The atmosphere was friendly and actually fun. I am recommending Ken and the crew at Bel Air Mazada to any of my friends looking More

by murphman0526
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenneth Arment
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cassandra Foss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Wolf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Harris, Christos Koulatsos, Jessica Barlow
Report | Print
Feb 13, 2024 -

Heritage Mazda of Bel Air responded

Hi, thank you for your kind review; we are happy to pass along your comments. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

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