Heritage Mazda of Bel Air | Page 148

Great services received Cannot say enough about the excellent care that was taken when I purchased a car from Heritage Mazda. Jacob Winter, John Holliday and Ryan Lueckert we Cannot say enough about the excellent care that was taken when I purchased a car from Heritage Mazda. Jacob Winter, John Holliday and Ryan Lueckert went above and beyond to ensure I was well informed and turned the chore of car buying into a great experience. From the minute I walked into the dealership I felt like their time was mine and they made sure I was happy with my purchase. The service I received definitely made me a customer for life. I will definitely return for my car care needs. Also, the car I purchased was used and sold as is. I had a problem with it a few days later, and when I called to see about getting it serviced, the manager told me they would take care of getting it fixed in full. I was very surprised and impressed! When I brought the car in to get the problem fixed, Robert Thomas in the service department, took very good care of me and my car. Not only did they fix the problem, they also checked the car over completely again. I really appreciate the time and great service I received from the sales, management and service departments at Heritage. More

Awesome buying experience!! I purchased my first new car from Heritage Bel Air. The entire team was so helpful and made the process as painless as possible. There was no pressure I purchased my first new car from Heritage Bel Air. The entire team was so helpful and made the process as painless as possible. There was no pressure put on me and they walked me through every step of the way. No hidden fees or agendas. Will be back for service and will be recommending them to all I know. Thank you! More

Wil Wells the Rock Star!!!! My wife and I recently purchased a 2016 CX-5 and Wil Wells was a pure professional with a great sense of humor. Between Wil Wells and the finance off My wife and I recently purchased a 2016 CX-5 and Wil Wells was a pure professional with a great sense of humor. Between Wil Wells and the finance officer, they managed to make my wife a very satisfied customer, Thank you Heritage Mazda, More

Buyer beware... Purchased a used Toyota RAV4 from Heritage Mazda Belair in November 2014. Had issues with brakes squeaking and did take vehicle to Heritage to service Purchased a used Toyota RAV4 from Heritage Mazda Belair in November 2014. Had issues with brakes squeaking and did take vehicle to Heritage to service. They insisted that they fixed the problem, 'greased it' would be more like it, and that the issue was due to 'moisture'. Long story short noise became so bad we took it to a mechanic to diagnose the problem, and wow, was it a 'significant' problem! Basically, our family had been driving this vehicle during the past several months with no back brakes. Heritage attitude 'what do you want us to do about it'. I guess you can't have a conscience when you work at this dealership, and making a sale is more important than customer safety.....buyer beware! More

Wil Wells is the best!! we had a great experience with Wil Wells. He listen to what we were looking for and delivered a van that met our needs. We felt that the price was fai we had a great experience with Wil Wells. He listen to what we were looking for and delivered a van that met our needs. We felt that the price was fair and our salesman was knowledgeable about the van. I highly recommend heritage Mazda and Wil wells for sure. More

Fantastic experience! it'd been over 10 years since we bought a new car and it could not have gone any smoother. Everyone we spoke with was knowledgeable and very professio it'd been over 10 years since we bought a new car and it could not have gone any smoother. Everyone we spoke with was knowledgeable and very professional but also extremely friendly and easy to talk to. They found the car I wanted and made sure it was on their lot the same day. More

Fabulous experience!! We have been regular customers of the service department at Heritage Mazda Bel Air for a while due to the outstanding customer service we have receive We have been regular customers of the service department at Heritage Mazda Bel Air for a while due to the outstanding customer service we have received from Mr. Rick Fallano. He is honest, knowledgeable and customer oriented. It was because of his outstanding service that we made Heritage Mazda Bel Air our first stop when we were looking for a new car. While I love the end result of car buying--a new car--I have never been a lover of the car buying process. Heritage Mazda Bel Air changed that this past Saturday. Thank you Justin Ledbetter (salesman), Ryan Lueckert (sales manager), Dustin Goodman (financing) and Rick Fallano (service). Justin Ledbetter is a relatively new salesman and that made me nervous at first. However, he soon put my nerves to rest. He was knowledgeable and patient. He moved through the paperwork quickly and efficiently. He took us on a couple of test drives and wandered through the lot with us answering every question we posed. Justin was the kind of salesman one wants to deal with when buying a car. Ryan made the pricing/deal process painless. I felt that he gave us the best deal he could give us. Never once did I feel as though we were not being treated fairly and with honesty. He was kind, upfront, and efficient. At this stage in the buying process, working with someone like Ryan is very important! Dustin walked us through the financing with ease. He carried on a conversation with us and took time with us. He moved the paperwork effortlessly and explained everything concisely. Dustin had what I think of as the "dirty work" and he handled it with such grace and professionalism. All along the way, Rick Fallano would come check on us! As we neared the end of the process, he went over the car and made sure it was ready for us. What a guy!! I just can not recommend Heritage Mazda Bel Air enough!! We walked out of the dealership feeling like we made new friends. To top it off, we bought the perfect car for us! More

Great buying experience! I bought my first new car from Heritage Mazda Bel Air last week. It was truly a great experience! Every person I dealt with, starting with the awesome I bought my first new car from Heritage Mazda Bel Air last week. It was truly a great experience! Every person I dealt with, starting with the awesome Ken Arment in sales, to the manager John, and Dustin in finance, was patient, didn’t put any pressure on me, was extremely knowledgeable and genuinely cared about getting me a great deal on the car I wanted, even having the car moved to Bel Air from another location, as well as giving me a fair price on my trade. Most of all, pricing was transparent and they didn’t pull the old 4-square deal trying to work off a monthly payment. I asked for a total out of the door price and that’s what I got. I greatly appreciate that everyone there was so respectful and truly put the customer first. I highly recommend Heritage Mazda Bel Air! More

Wonderful expierence Johnathan Christ was very helpful I didn't have much time and he was ready and waiting for us when we arrived. He had a car waiting for us to test dr Johnathan Christ was very helpful I didn't have much time and he was ready and waiting for us when we arrived. He had a car waiting for us to test drive and when that one didn't work out for us he quickly found another which was perfect and we purchased it. I missed the walk through like I said I didn't have much time so a few weeks later I stopped in on a Saturday and he sat we me and explained everything. More

Good people- Easy, straight forward and no tricks. Everyone I dealt with at this dealership was professional, and nice- from the salespeople, to the managers and financing. No games, no tricks, just Everyone I dealt with at this dealership was professional, and nice- from the salespeople, to the managers and financing. No games, no tricks, just good customer service. Having been to the huge mega dealership in Bel Air and having to put up with the amateur (and immature) tactics, this place was a breath of fresh air. Ken, Ryan and Dustin were awesome and helped me find the vehicle I wanted and negotiate a fair price quickly. The supporting crew in the background also did their best to have things ready when needed- the car, paperwork etc. This ensured a quick as possible process and no wasting of time. I'd highly recommend Heritage BA Mazda to anyone looking for a vehicle. I will be back for my next vehicle. More