Heritage Mazda of Bel Air

I spent some time thinking about how to review my experience at Heritage Mazda Bel Air. It is two fold, so I will start w the positive. Sales Rep Dale is awesome. I trusted him, and he never disappoi experience at Heritage Mazda Bel Air. It is two fold, so I will start w the positive. Sales Rep Dale is awesome. I trusted him, and he never disappointed. However, that's where the positive ends. I bought a USED Mazda CX-7. My wife had nothing but issues. It labored to start every time you cranked the engine. But more importantly, it would NOT start, at all, when it was below ¼ tank. The computer would tell you there was 60 miles to empty. But, it wouldn't start. My wife was stranded in a parking garage downtown at Johns Hopkins, the first time. The GM (James) agreed to take back the vehicle, as I promised to purchase a new 2014 Mazda CX-5. Long story short, I lost nearly $2k on this deal. This dealership would not give me my money back after three weeks, and three breakdowns, even though I was purchasing a brand new 2014 vehicle from them. They were willing to hold me hostage to the “lemon vehicle” or purchase a new one. I paid $16k + tax, title, & processing fee. They only gave me $15k for the “lemon vehicle”. They said they sold the new one at their cost, however, discussions later said they may possibly make $500 on it back from “volume”. When my wife was stranded, they did send their Sales Rep to help her. But, I fought tooth and nail to get all of my money back, with no avail. This dealership is only in it for the $$$$. They will help you only when it is $$$$ for them. They made $$$$ on my original purchase, and I'm 100% sure they will make $$$$ on that “Lemon vehicle” when they resell it. Plus, they will make $$$ on the new purchase. I don't believe for a second it was at cost, or without some stipend. The patronizing, and USED car salesman tactics were awful. I bought this new vehicle because I had no choice. Luckily for me, my wife is happy w the vehicle. What turned out to be an economical purchase, is now costing me $100 more per month, and not mu fault. I'm disgusted at the situation, and will never buy from them again. They won't receive service from me, either. Be careful buying a USED vehicle. There is a lemon there, and it also has no second key. (They wouldn't give me one) More

I live in Delaware and purchased a used Mazda 3 from Heritage. It took over 3 hours to complete the purchase of the car which was quite long considering I went with only one car in mind. Never discussed Heritage. It took over 3 hours to complete the purchase of the car which was quite long considering I went with only one car in mind. Never discussed another car. After lengthy negotiations I bought the car. After the purchase was complete they told me the car only came with one set of keys and that I would need to purchase another set. I was also told they would handle all title work to covert to Delaware tags and to expect receipt of the new tags in the mail. I just received a call from the dealership stating it was my responsibility to go to the DMV and obtain the Vin transfer to obtain the new tags. I now have 2 weeks left to go to the DMV and process the paperwork to get the Delaware tags before my temporary tags expire. Guaranteed I will not obtain in time. Make sure you cover every little detail when purchasing used kbecause they will look for additional opportunities to obtain more money from you after the sale is complete. More

My experience with the Heritage Mazda of Bel Air dealership was superb. I went there to view a Mazda without the intent of buying, but ended up buying the car I originally looked at (2010 Mazda3 S S dealership was superb. I went there to view a Mazda without the intent of buying, but ended up buying the car I originally looked at (2010 Mazda3 S Sport 6.spd) No regrets so far!!!! More

Larry and all the team members at Heritage were fantastic. I had a lot of fears going into the dealership and was very anxious. However, Larry and his team made me feel at ease immediately. Also fantastic. I had a lot of fears going into the dealership and was very anxious. However, Larry and his team made me feel at ease immediately. Also, I described my needs to Larry and was amazed that the very first car I test drove was exactly what I was looking for and fit my needs perfectly. When I drove out of the lot in my new car I really felt I had made the right decision. More

Ahmed was very helpfull and very friendly.He had the car waiting for us the same day and made the transaction stress free and easy. waiting for us the same day and made the transaction stress free and easy. More

Went to Heritage because the truck i was looking for was at one of their other dealers, to far for me to drive. I asked Ken if he could have the truck brought to his location, he said no problem, I'll have at one of their other dealers, to far for me to drive. I asked Ken if he could have the truck brought to his location, he said no problem, I'll have it here the next day. Ken called me and said the truck was there, when could i come in to check it out. I went in the next afternoon. I am now the proud owner of the truck i was looking for, At a fair price with a fair trade-in. Ken was with me through all the paper work, made me feel more comfortable with the other associates i had to talk with. When I'm ready for my next car or truck, Ken will be the first person i call. Thanks Heritage Mazda, and Mr. Ken Arment for a great buying experiance. More