Heritage Mazda of Bel Air

Mazda3 S GT Days after my purchase from Bel Air Mazda and looking over the details of my deal as I’m writing this review, I think I paid a fair price, but I don’t Days after my purchase from Bel Air Mazda and looking over the details of my deal as I’m writing this review, I think I paid a fair price, but I don’t think I got a great price. Total MSRP was $26,435. True Car said a good deal in normal times was between 24,120 and 24,224. I bought when Mazda was offering $1000 cash back. I paid $24,102; with fees and taxes: $26,059. For me car buying is stressful: the dealers are pros, I am not a good negotiator. My purchase this July, 2016 was more stressful than when I had bought my previous car, a 2004 Acura RSX Type S. This time I had recently been knocked off the Washington Capitol beltway by a hit-and-run tractor-trailer. GEICO judged my car as a total loss ($5000+ to repair) and said I was lucky to be uninjured. For months prior to the accident I had scouted buying a new car since my Acura had over 250,000 miles. I had narrowed the candidates to VW GTI, Subaru Impreza, and Madza3. After driving the GEICO supplied loaner for a few days and doing more intense internet research, I decided to try for the Mazda3 in a one day buying surge. It took pretty much an entire day. Looking for a Mazda3 S GT manual transmission hatchback, the internet showed two dealers had cars that matched: one close, one farther away. I went to the nearby one, but it turned out they did not have it. After a test drive in a sedan, our salesman wandered off and left me and my friend alone sitting at his desk. After a considerable time, I saw him start talking to an attractive young woman who just walked in. We then left and drove out to the Bel Air dealership. At Bel Air we met the internet manager, Devon Giddings. He was an appealing man with a good personality and a friendly manner. He guided me on a very good test drive route after we had waited a fair amount of time for a salesperson to get free and chaperon the drive. Our salesman, Paul Gallo, was a low key friendly man who, during further delays and waits, revealed some of his very interesting struggles to cope in our difficult economy. Just a reminder that many other people have it worse than you. Both Devon Giddings and Paul Gallo we very influential in my decision to buy at Bel Air Mazda. The buying process took a long time and was very fatiguing. There were lots of delays and waiting. In addition the showroom was rather hot and uncomfortable. When I did internet research prior to coming to the dealerships, I went to informational websites such as cars.com, Edmunds.com, and Truecar.com. These visits generated requests to dealers that often were not what I intended and were not accurate as to the model car I was actually interested in. As a result, I received offers from dealerships that to me were misleading and led to misunderstandings. It should be noted that while salesman Paul Gallo was a very decent guy who after the deal was signed, put out a lot of additional effort to make sure my car was prepped and ready to go and who went over key features about driving the car, the actual negotiating and deal making was out of his area of responsibility and was taken over by a manager whom I had not met beforehand. The Bel Air Mazda dealership seems by most accounts to be very reputable. They apparently have a very good, award-winning service department, and a good loaner car program. I want those things since that is what I’m accustomed to with my old car at Frankel Acura. More

Heritage Mazda is the best !!!!! I am spellbound and speechless after the courtesy shown by John Holliday (General Sales Manager) in personally calling me up to understand the issues I am spellbound and speechless after the courtesy shown by John Holliday (General Sales Manager) in personally calling me up to understand the issues that I had reported on my Certified Pre-owned Mazda 6 purchased last month. He asked me to drop off my car, arranged for a loaner car while the issues with my car were being taken care of. He kept me updated daily on the status of completion and was fine with me picking up the car at my convenience. When I told him that I would be able to make it in the evening only around the closing time, he even offered to stay back late well beyond closing time so that I could express happiness that all the issues were indeed fixed. I was overwhelmed looking at my car last evening. It looked almost-new from inside out and I could notice the level of personal care that John and his team at Heritage Mazda had put in to restore my confidence back. Well, to sum it up in a single sentence, Heritage Mazda could have just ignored me as "one unsatisfied customer". But, they being who they are, did all that was possible to fix the issues in my car and bring back my confidence in Heritage Mazda. Take a bow John and the entire team at Heritage Mazda, you are the best for going "ABOVE and BEYOND" to deliver complete customer satisfaction !!!!! More

Amazing dealership Heritage Mazda Bel Air 2nd Mazda i bought from this dealer in less than 2 month, Wil Wells, the salesman is truly a wonderful person to deal with , he makes it worth the 200 2nd Mazda i bought from this dealer in less than 2 month, Wil Wells, the salesman is truly a wonderful person to deal with , he makes it worth the 200+ mile drive from a suberb of New York City to MD. But its not just Wil, the entire staff actually treat you like a real person , not just an opportunity to make $, and all the negotiations that we discussed through email and over the phone, are the same #'s that i pay , nothing changes . More

Wonderful experience I have bought several vehicles in my life. This was by far the best. From the minute you walk in the door you are treated like family. I have bought several vehicles in my life. This was by far the best. From the minute you walk in the door you are treated like family. More

We love our car!! Wil Wells at Heritage Mazda of Belair did an excellent job on finding us the perfect car. His customer service was great and I would recommend him to Wil Wells at Heritage Mazda of Belair did an excellent job on finding us the perfect car. His customer service was great and I would recommend him to anyone I know that is searching for an vehicle!! More

Exceptional Customer Service I came into the service center shortly after buying a used Mazda from Jones Junction where they were unable to provide me with timely service on my ve I came into the service center shortly after buying a used Mazda from Jones Junction where they were unable to provide me with timely service on my vehicle. I was feeling quite frustrated and overwhelmed when I came into the service center at Mazda, but was quickly relieved when Robert Thomas not only provided me with the quality service I deserved, but also showed me great kindness and consideration. It is clear that the staff at Heritage Mazda holds customer service at a high standard (and means it), which I believe sets them apart from many other dealerships and business. More

Fantastic and Hassle Free After years of taking my car to Mazda for service, I had to buy a new car. My salesperson Justin was great. He answered every question I had about the After years of taking my car to Mazda for service, I had to buy a new car. My salesperson Justin was great. He answered every question I had about the cars I was interested in, and gave me time to make the decision. It was a fantastic zero pressure situation. He continually checked in with me during the process and after to make sure everything was smooth. More

Like family My wife and I truly enjoyed our car buying experience at Heritage Mazda in Bel Air, particularly working with Wil Wells. Wil treated us like family an My wife and I truly enjoyed our car buying experience at Heritage Mazda in Bel Air, particularly working with Wil Wells. Wil treated us like family and made us feel like his most important customer. We looked forward to each visit to the dealer and each time felt like we were coming to visit an old friend. He truly cares about his customers. We left with not only a great deal and great car, but also a great friend for life. If you're looking for a new car, see Wil. You won't regret it! More

Great Experience I worked with Justin Ledbetter as my salesperson and he was very helpful, honest and reassuring throughout my first car buying experiencing. He was ve I worked with Justin Ledbetter as my salesperson and he was very helpful, honest and reassuring throughout my first car buying experiencing. He was very respectful toward my parents and me, even though we required him to work late. I found him to be very knowledgeable and he ensured that all of our questions were answered. I appreciated the entire experience and it was relatively painless, which I think is rare for such a big purchase. Thank you, Justin! More