Heritage Mazda of Bel Air

The Pinnacle of Car-Buying Experience It's a shame that it took so long for us to learn about the existence of this gem of a dealership situated in the town of Bel Air. I’ve been in the ma It's a shame that it took so long for us to learn about the existence of this gem of a dealership situated in the town of Bel Air. I’ve been in the market for over a year to buy a new vehicle, and I always knew that my next vehicle was going to be a Mazda, and that too a CX-5, but due to several factors my persistence soon dwindled. I can also go on to say that much of it had to do with the fact that most of the Mazda dealers we approached weren’t the best when it came to stellar salesmanship and customer service. This is where Heritage Mazda of Bel Air really shines; they make you feel like you’re part of the Heritage family, and they would work with you—fervently, as if you’re one of their own, so as to strike a good deal that puts a smile on your face. A special shout-out to Justin Ledbetter who helped us through the process not only in explaining the tiniest of details, but most of all, the impeccable commitment he has towards giving us one of the best customer service. This is the culture that we experienced within this dealership, they truly put on a show that is unparalleled. More

A painless experience Jonathan Christ was awesome. I met with him almost 2 months ago, and there was never any pressure. I wasn't ready at the time, and he didn't hassle m Jonathan Christ was awesome. I met with him almost 2 months ago, and there was never any pressure. I wasn't ready at the time, and he didn't hassle me to come back in. Even during the negotiation, there was no pressure. He's an all around great guy to deal with, and I would highly recommend him if you're in the market for a new car. More

Enjoyable Experience I will definitely go back to Heritage Mazda of Bel Air and work with Bobbi Gress again! She was beyond patient with me and once my decision was made, I will definitely go back to Heritage Mazda of Bel Air and work with Bobbi Gress again! She was beyond patient with me and once my decision was made, she found the car I wanted and had it delivered to my home. I did shop for my Mazda and even reached out to another Mazda dealership in Harford County. However, they were unresponsive and when they did reach out via email, it was obviously a "form" email. Can't say enough good things about Bobbi and the dealership. They are honest, professional and pleasant to work with!!! More

Great Experience! I can't say enough positive things about my experience with Heritage Mazda in Bel Air and with Paul Gallo in particular. It is a rare individual who w I can't say enough positive things about my experience with Heritage Mazda in Bel Air and with Paul Gallo in particular. It is a rare individual who would go to the great lengths that he did in order to make me feel comfortable. There was no pressure at all, and he understood completely that I was nervous driving a car again after a recent accident I had had. He has the patience of a saint. He even offered to pick me up in my home town as he knew that I did not have a car. He then drove the car back for me with another salesman following in a separate car! Speaking of going above and beyond. He is a gem and made what could have been a very difficult experience for me, a very positive one. More

Great Experience I went looking for a used small SUV. I came out a proud owner. Darrius was the salesperson assigned to me and I am grateful that happened. He was c I went looking for a used small SUV. I came out a proud owner. Darrius was the salesperson assigned to me and I am grateful that happened. He was courteous and very knowledgeable of Mazda and the SUV. He worked with me looking at different vehicles and never pressured. He took his time and I am greatly appreciative. The whole dealership was friendly and I will definitely recommend to others. I know that I will give Heritage Mazda of Bel Air first preference when I look for my next vehicle. Thank you Darrius!!!!!!!! More

Problem Solved I recently took my Mazda5 in for an oil change, tire rotation, etc. I was alarmed to hear that my tires were unsafe and should be changed immediately I recently took my Mazda5 in for an oil change, tire rotation, etc. I was alarmed to hear that my tires were unsafe and should be changed immediately. I arrived to pick up my car and briefly spoke with the manager about the tire issue. He indicated the tread-life was good but there were obvious issues according to the tech that serviced my car. Driving home I couldn't help but notice the increased tire noise; thumping. Obviously I had to resolve this. The next day I e-mailed the service manager and requested a meeting to discuss my recent service. I received an e-mail reply, and a phone call, ultimately setting-up an appointment to have the tires re-rotated back to their original positions. I arrived at the dealership and was immediately greeted by the service writer. I indicated that I'd like to see what the tire problems were that caused the alarm. Not a problem. Several minutes later the tech indicated my vehicle was on the lift and ready for viewing. The tire that was on the driver's side front, now in the rear, had a flat spot with threads showing. Hairline cracks on the sidewall of the tires were also pointed out. Wow! That chunk of missing tire exposing threads was all I needed to see. Obviously I requested the tire not be re-positioned to where it was prior to the rotation. The passenger side was re-rotated...although I wonder why I did that. ? After all, the only driving I'd be doing is home and the tire shop. Oh well. Usually when you get bad news when having your vehicle serviced, it's an effort to get you to buy things that you may not really need, but would enhance the car's operation. Not so in this case. The service writer and tech were spot on. It WAS a dangerous situation. I'm really glad the alarm was sounded requiring me to take the steps I took. Thanks very much Bel Air Mazda. More

Best Car Buying Experience I Ever Had! I am currently 63 years old and have been a sale professional my entire working career. Customer service is the great difference maker. Today the ma I am currently 63 years old and have been a sale professional my entire working career. Customer service is the great difference maker. Today the majorities of us typically get poor to mediocre service on average across the board and have become hardened to it. On those rare occasions when we get good or great service we can’t help but wonder how quickly it will end. It is common knowledge that when it comes to buying a car the average American including myself cringes at the thought of the whole ordeal. First I have lived in Bel Air for over 25 years and have never owned a Mazda or shopped for one so after I did my on-line research about mid sized crossovers and the Mazda CX-5 kept popping up at the top I decided to stop in at Heritage Mile One which was 15 minutes from my home. My experience was literally the best car buying experience I have ever had and it just keeps getting better. My sales representative Justin Ledbetter has repeatedly called me after my purchase just to see if I have been pleased with my purchase and or have encountered any issues he can assist me with inclusive of providing hands on assistance with some of the newer electronic features. I even called him on a Sunday when I found a nail in the side wall of one of the tires the day I was ready to leave on vacation and he called me right back. I have to say in my many years of car shopping (I have owned in excess of 25 vehicles) I have never been so pleased with my purchase and car buying experience than at this dealership inclusive of Justin, their sales management team (all of which came over to introduce themselves during the sales process and provided their business cards) to the service manager down to the finance manager. Yes I did say the finance manager. He was an absolute pleasure to work with asking me up front what I may be interested in instead of trying to guilt sell me on things I did not need nor want. This experience was really put in perspective after I assisted my fiancé in the purchase a new vehicle from a local Ford dealership 2 weeks ago (she refused to buy anything other than America). She knew exactly what she wanted when we entered the Ford dealership just after 5:00pm on a Saturday and we were unable to close out until just after 10:00pm that evening. The sales representative walked us out in the rain to show us some of the features unlike my Mazda dealer which brought the vehicle into their bay so we would not get wet (rained that day to). To top things off we left the Ford dealer without one single business card. Needless to say we will never buy another car from them. More

Best car dealer experience! The staff was very professional and knowledgeable. This was the most pleasurable car dealer experience. I will definitely be a repeat customer. And The staff was very professional and knowledgeable. This was the most pleasurable car dealer experience. I will definitely be a repeat customer. And, I will definitely recommend Heritage Mazda to everyone! More

Date night (and day) turned into 2 car purchases We weren’t sure we were ready to buy a car yet but we happened to be kid free (they were with the grandparents) and so we decided to go look around. We weren’t sure we were ready to buy a car yet but we happened to be kid free (they were with the grandparents) and so we decided to go look around. We met Ken Skidmore. on the lot and he was very kind. He listened to us and allowed us time to think through everything. We test drove a Mazada 3 and loved it. Ken was not pushy at all, as was my experience with car salesmen before. So then we test drove a Mazda CX5 and loved it, too. Then we got to meet Devon Giddings, who was assisting with answers to our questions and his humor was wonderful. He joked about random things and this made us feel right at home. We took a long time to think through everything and then we decided, ok, let’s look at the numbers. Then we met Chris Wilhelm. He used to play football and he was also serious about arm wrestling but his demeanor was gentle and thoughtful. I did not get the sense at all that he does this every day all day. He took his time and considered everything we were saying as if we were his first and only client that day. As we also took our time thinking through the numbers (which was refreshing because no one was pushy at all) the day slipped away from us and it was agreed we would come back the next day. That’s when we met Ken Arment and were immediately impressed. He took the time to go through the forms with concise but thorough explanations and he also patiently answered our many questions, too. After the initial paperwork was done we then met Ryan Lueckert and he had highlighted all of our forms ahead of time to make for a quick of a process as possible. He was personable and had great stories to share as well. That’s how we found out about Chris’s football and arm wrestling days! Then we wrapped up our second long night with a wonderful overview of both cars from Ken Arment, who paired our phones and reassured us we could call at any time for even the smallest question like what does this light on the dash mean. I must say what started out as a strange date night (and day) choice turned into an absolutely wonderful car buying experience. More

Great Customer Service I visited this dealership, among many others in the area, and I always found myself back at Heritage Mazda. I never felt pressured to buy, or to put m I visited this dealership, among many others in the area, and I always found myself back at Heritage Mazda. I never felt pressured to buy, or to put money down (even if refundable) on a car I wasn't sure about. I came in, hoping to find a new car, but after hours of research, test drives with many different makes and models, I decided that I used car was best for our price range. I was treated no differently after changing my mind from New to Certified Pre-owned. Justin Ledbetter was my salesman, and I highly recommend him. He was professional, friendly and was able to answer ALL of my questions..and trust me, I had a lot! I've had my car for one day and I absolutely love the Mazda CX-5. I'm glad I implored all the options, but most importantly, glad I purchased here. Thank you again Heritage Mazda! Sincerely, a grateful and happy customer. More