Heritage Mazda of Bel Air

Best car service experience My service Advisor, Robert Thomas, was not only very professional but friendly and polite. Mr. Thomas listened to my concerns and immediately got me My service Advisor, Robert Thomas, was not only very professional but friendly and polite. Mr. Thomas listened to my concerns and immediately got me a technician to personally teach me how to use the CD player in my car. I really appreciated the one on one lesson. Plus the free oil change was an added benefit. Thank You Heritage Mazda. More

Wow! They made this easy!! I hate buying cars!! but I was faced with having to purchase a car for my son when his car broke down. When I went into Heritage Mazda, I had alread I hate buying cars!! but I was faced with having to purchase a car for my son when his car broke down. When I went into Heritage Mazda, I had already spent over 50 hours researching on the internet, test driving multiple for sale by owner cars, and trying to find the perfect, safe, inexpensive vehicle for my 17 year old. Will met me at the door. He was super friendly. I explained how I hated buying cars - it was one of my least favorite things to do. He said, "I'm going to make this a pleasant experience for you." HE DID!! Everyone I came in contact with at the dealership was helpful, courteous, and friendly. I highly recommend Heritage Mazda of Bel Air and Will Wells if you are looking to buy a vehicle. More

Good Leasing Experience I appreciated that the sales rep was straightforward and interested in working with me and getting to a deal. I didn't feel pressured or like the dea I appreciated that the sales rep was straightforward and interested in working with me and getting to a deal. I didn't feel pressured or like the dealership was trying to nickel and dime me. The lease paperwork was quick and my rep did a nice job orienting me to my new car. More

Outstanding My wife and I moved to the area not long ago and we were looking for a place to get our vehicles serviced. I took my car here and the advisor, Robert My wife and I moved to the area not long ago and we were looking for a place to get our vehicles serviced. I took my car here and the advisor, Robert Thomas was execellent. He explained everything to me about what they were going to do to the car and why. He then brought me back and had the tech show me on the car what was going on and how they were going to remedy it and why. They didn’t try to bamboozle you by saying “you need xyz, sign on the line and we’ll fix it”. They actually showed it to you and explained it. We then took my wife’s car in a few weeks later for an AC problem. Since we both work, Robert hooked us up with a loaner car on short notice while they looked at her car. He again told us what they were going to do to the car and the how and why behind it. When he called me he gave me the things that were wrong with it and explained each of them and already had a list of alternatives since he knew it was a lot. He answered all questions I had about the repairs and was able to ask others what he didn’t know (trade in values etc) and got back to me promptly. He didn’t even charge us for the diagnosis or loaner car. Overall great experience with a great advisor. We will be back especially since we’re now in the market for a new car. More

Great Dealership to Buy From Great experience purchasing a car. Friendly and professional salesmanship from the salesmen and finance manager. Easy to work with who also have a goo Great experience purchasing a car. Friendly and professional salesmanship from the salesmen and finance manager. Easy to work with who also have a good sense of humor too. More

Excellent Customer Service Andre was a great salesmen over at Heritage Mazda Bel Air. I was not feeling well, stress out and just a little mean to him. He did not take it person Andre was a great salesmen over at Heritage Mazda Bel Air. I was not feeling well, stress out and just a little mean to him. He did not take it personal and continued to show me nothing but great customer service. I will be returning there in a few weeks to get my daughter a car from him. Eugene was excellent with assisting me through the process. He kept a smile on my face. Garrett is the best Finance manager I have ever dealt with. Does not play around and get the loan done. More

friendly and efficient Friendly sales staff who made the experience enjoyable. Everything came together like they said it would and I would not hesitate to recommend this de Friendly sales staff who made the experience enjoyable. Everything came together like they said it would and I would not hesitate to recommend this dealership to others. More

Great job I needed a car within a certain price and they did their best to get me that price. Great people to work with. Thanks guys! I needed a car within a certain price and they did their best to get me that price. Great people to work with. Thanks guys! More

Excellent service! From a week prior to the final deal, Heritage was more than accommodating. Stephen was excellent and patient with my son and I while trying to purcha From a week prior to the final deal, Heritage was more than accommodating. Stephen was excellent and patient with my son and I while trying to purchase his first car. After trying out all sorts of cars and feeling like we would have to wait for"The" car, Stephen did a little digging and just across the lot was it, "THE" car. I can't say enough about Stephen's desire and effort to find the best deal on the car that matched our situation and budget. While I was not expecting it to go all our way, it did, and in the end we wound up with a much better deal than I was already prepared to accept, thanks to Stephen pulling back the rains on a father and son ready to finally end their month long search, and getting just a bit more of a discount. Certainly I will deal with Heritage again when I am ready to trade in my own vehicle. My only regret is I purchased my car somewhere else, before I tried Heritage. Thanks again Stephen! -BKK More