Heritage Honda Westminster

My experience from start to finish was beyond amazing! !..Chloe within 5 minutes of me choosing my vehicle online had sent me a video of herself in real time walking around the vehicle and showing me all t !..Chloe within 5 minutes of me choosing my vehicle online had sent me a video of herself in real time walking around the vehicle and showing me all the features. She sent me a break down and final price and it was EXACTLY what she quoted me when I got to the dealer. .no hidden fees at all..she was HONEST from the start!!!...I love my new HRV..it's perfect and I feel like I've even made a friend in Chloe..I will definatly be bringing my car back to her and Heritage for service!! More

Chloe made the process very simple! She did all the paperwork and delivered the car to my home. I would recommender and Heritage Honda to everyone! She did all the paperwork and delivered the car to my home. I would recommender and Heritage Honda to everyone! More

I was so excited to purchase my first brand new car. My husband and I walked in and were greeted by Richard. We sat down and told him what we wanted and we went to look. Nothing that they had was at a p My husband and I walked in and were greeted by Richard. We sat down and told him what we wanted and we went to look. Nothing that they had was at a price I was willing to spend so after an hour they found what I was looking for. They had a driver bring it to the dealership while we were filling out all the necessary paperwork. We were told to go get something to eat and our car should be finished. When we came back it still wasn’t finished. That wasn’t a big deal! So after 9 hours of being at the dealership I was told that my vehicle was finished. When I pictured my first brand new vehicle, I pictured something off the showroom floor that is perfect and would never look like that after I left the lot. Well, we walked out and the car had spots all over it from not being dried properly and it had a few small scratches and some sticky goop on it. As you can imagine I was not happy. They took it back to get detailed again and 20 minutes later was told my car was ready. I walked out and it still looked horrible and again still scratches in my brand new 2025 car. So they took it back again. We had showed Richard everything and it came back a 3rd time still looking like crap. At this time I asked to speak to a manager because Richard was not helping. Robert Lee came out and looked it over and came back out with a cloth and some cleaner. He was wiping down my car and agreed that it should not have looked like that. I showed him all the marks and he took a plastic razor blade with the cloth trying to get the goop off. In doing this he put another scratch in my car. It was almost 10 at night and I had enough. Robert told us that my vehicle needed to go to the body shop to be fixed but it would be about a week. He said that they would have someone come to my work and pick it up and leave me a rental. So a week went by and I still didn’t hear anything about getting my car fixed. I did however get many phone call and texts asking me when I would like to come in to talk about purchasing a new vehicle. I called and had to explain my story all over and finally I got a phone call back from Richard apologizing that he didn’t get back to me and that he would have someone pick up my vehicle. A few days went by and someone picked it up and I gave them a paper with everything that needed to be completed. I get another phone call from Richard the person who sold me my car and walked around my car with me said they couldn’t find the scratches. I explained to him again and he said ok. After a few hours I got a car saying that my car was done and that they would be bringing back. I said wow! That was fast for everything that was explained that needed to be done. I get another call a half hour later from Richard saying that Robert looked at the car and said it needed to go to the body shop. I was so confused so I questioned why it wasn’t there. Richard proceeded to tell me he thought that everything looked fine. Well Richard called later and said the body shop said they needed to fix it and it would be about two weeks. Umm….No it was supposed to be in the body shop to begin with. I told him that I needed to talk to Robert because this is unacceptable. I spoke with Robert and I told him how this was the reason I had to wait and he understood. My car was dropped off and had scratches on both sides of my mirrors so somebody was having fun somewhere with it. So after that I told Robert that I want the tow hitch for all my inconveniences and stress that this car has now caused me. I was told that I could decided if I wanted to drop it off or if they came and picked it up again and planned a tentative date to get it to the body shop. Didn’t get a call again so I called and was told they thought I was dropping it off. So they came to pick it up the next day leaving me with a xxxxty rental that the filthy. I can’t write anymore so in the end a small scratch was still on my car and they said they didn’t do it. More

Chloe Ford sets the gold standard for professionalism and expertise in car sales. Her exceptional knowledge of vehicles, coupled with her warm and genuine demeanor, made my car-buying experience truly enjoya expertise in car sales. Her exceptional knowledge of vehicles, coupled with her warm and genuine demeanor, made my car-buying experience truly enjoyable. Chloe took the time to understand my needs and preferences, guiding me through every step with patience and clarity. Her dedication to finding the perfect match for her customers is unparalleled. If you're in the market for a new vehicle, I highly recommend seeking out Chloe Ford for an outstanding buying experience. More

Chloe is absolutely awesome! Eight months ago, we purchased our 2023 Honda Accord Touring Hybrid from her and were very impressed with her knowledge and professionalism, as well Eight months ago, we purchased our 2023 Honda Accord Touring Hybrid from her and were very impressed with her knowledge and professionalism, as well as sincere kindness. When this car was totaled in an accident on April 29, 2024 we went the very next day to Heritage Honda and met with Chloe. She was just as personable and helpful as we had experienced last year. We asked for an identical 2024 model and we got it! She was able to secure it from a sister dealer. Just one day after the accident, we were driving a brand new 2024 Honda Accord Touring Hybrid! Chloe goes above and beyond to assist her customers. They become family to her! More

Chloe was amazing! She put up with us for the entire day until we finally decided on a car for our new little family! Thank you so much for sticking with us! We so so a She put up with us for the entire day until we finally decided on a car for our new little family! Thank you so much for sticking with us! We so so appreciate you! More

Stay away from this dealership, don't know what happened but the Service Department which used to be excellent, is absolute trash. I've been servicing my car at this dealership for 7 years, took it in for s but the Service Department which used to be excellent, is absolute trash. I've been servicing my car at this dealership for 7 years, took it in for simple routine maintenance; to have the rear passenger brake light replaced and to address a noise I was hearing in the front end when turning the wheel. Problems started when I got a call from Service Advisor named Misti who informed me that replacing the rear brake light would be $600. That seemed outrageously high to me so I declined the repair and at that point her attitude seemed to change. Got a call from her shortly afterwards that the service was done and the problem I reported with the front end had been fixed. Turns out that the reported problem with the front end was not fixed and I found the rear brake light online ordered it and installed it myself (it's literally held in place by 2 screws that are exposed when you lift the truck) in 15 minutes, putting together IKEA furniture is more complex and difficult. So, when the Honda survey appeared in my email I reported these issues, including the fact that Service Advisor Misti did not review any of the paperwork with me just took my payment and that was it. I was subsequently contacted by someone from the Service Department named Sarah, complete waste of 5 minutes. I explained to her the concerns I had included in my survey (which shouldn't have been necessary since I spelled out my issues in great detail, to wit: 1. That a requested repair had NOT been completed and I was still experiencing the problem with the front end. Sarah did NOT address this at all. 2. The quoted price for a simple repair (rear brake light replacement) far exceeded anything remotely reasonable. When I explained to her that I had bought the part online and replaced it myself in 15 minutes, Her response was something about the price being so high because the technician has to "dig around" in order to complete the repair. When I responded that the part was held in place by 2 screws and required no technical expertise at all, her response was...NOTHING. Her final remarks to me were "thanks for calling me back", nothing about trying to effect the front end repair again. If Sarah's goal was to make sure I never service my car at this dealership again, she succeeded. More

Truthful no bait and switch. Excellent communication skills. She did exactly what she said she would do. I traveled 100 miles to purchase from her. No xx Excellent communication skills. She did exactly what she said she would do. I traveled 100 miles to purchase from her. No xx More

If I could give this place a -5 stars I would…my hope is every potential customer takes times to read this review… On Saturday April 27th I spent approximately 5 hours at your dealership with intention o every potential customer takes times to read this review… On Saturday April 27th I spent approximately 5 hours at your dealership with intention of trying to trade in one vehicle and purchase 2 used ones. The only thing I received was lies, deceit, and a psychological game that I was well prepared for. Your dealership even held one of my spare keys hostage while you attempted to negotiate on prices. Your dealership is one of the most unethical and unprofessional places I’ve ever been at as a customer. You yelled at your employee Richard and treated him like a dog….so unprofessional. The used CRV you tried to sell us had 5Xs as much body damage as our trade but you refused to negotiate the price down to our purchase point…long story short, you lost out on a two car sale over $1000.00 and yelled at me while we were walking away from the sale…”this offer is only good for today!” Really? You think I’d come back after the treatment I received there. More

I brought my van in for recommended brake work and left with a cracked windshield! When I brought this to their attention the service manager, Lee Ferguson, condescendingly informed me that there was nothi with a cracked windshield! When I brought this to their attention the service manager, Lee Ferguson, condescendingly informed me that there was nothing he could do about this this and I should take this issue up with my insurance company. 0 stars!!!!! More