Heritage GMC Buick

Painless and Thorough Shawn did an excellent job assisting me in buying a new vehicle. I was unable to find the perfect vehicle for me out on their lot but Shawn went above Shawn did an excellent job assisting me in buying a new vehicle. I was unable to find the perfect vehicle for me out on their lot but Shawn went above and beyond to make sure we could get the truck I had imagined as quickly as possible and was able to get it right to every detail. I would highly recommend him and intend to do business with him the future. More

Poor Customer Service I have purchased two vehicles from Heritage and my service was excellent, however my sales representative has been ill and they referred me to someone I have purchased two vehicles from Heritage and my service was excellent, however my sales representative has been ill and they referred me to someone else. This person claimed to have taken over all the customers for my old representative but would never follow-up like he said. I continued to call and finally gave up because I never got the information I asked for. I then sent an email to Robert Bobo and he never apologized or acknowledged the problem he just pawned it off on someone else to call and try to help me. I never called back, I decided I would try somewhere that actually cared about helping their customers. More

Great A+++ I am located in Tennessee and I called this dealership about purchasing a used truck and flying into the dealer. They Picked me up at the airport and I am located in Tennessee and I called this dealership about purchasing a used truck and flying into the dealer. They Picked me up at the airport and had all the paperwork ready when I arrived More

Excellent Customer Service My car buying experience was a roller coaster to issues beyond anyone's control. However, Shawn made the situation bearable. Shawn is a good person My car buying experience was a roller coaster to issues beyond anyone's control. However, Shawn made the situation bearable. Shawn is a good person who loves his job and cares about customers. I hope his superiors recognize his passion for providing excellent customer service. More

Excellent Service I call to service my 2007 Chevy Suburban and got an early appointment. Arrived and spoke to Michael. he was very courteous and patient with me, listen I call to service my 2007 Chevy Suburban and got an early appointment. Arrived and spoke to Michael. he was very courteous and patient with me, listening to explanation of the issues in my truck. He assured me that they would take good care of it. He also noted that he will come back to explain what the mechanics find before starting work on it. He did return after about 30 minutes and took his time to explain what needs to be done and the cost for each. He explained what was necessary and what we could leave as is. We reviewed the costs together and I made the decision. The truck was later brought out well done. I fell very happy with the services I received from the Dealership, especially given that I bought the truck from them in 2013 and never went back for services. I have been to several service centers but Heritage GMC at Rockwall made me feel at home and also very comfortable with the service. Michael Jordan is a great Representative and is sure to see me the next time for my service. More

Wonderful Experience Shawn Waara provided excellent customer service in negotiating our drive off the lot price. He worked extremely hard to ensure we were taken care of o Shawn Waara provided excellent customer service in negotiating our drive off the lot price. He worked extremely hard to ensure we were taken care of once we arrived at the dealership. I couldn’t ask for a better car buying experience. I will do business again with Shawn and will refer him to others looking for a great car buying experience. More

Absolutely Amazing! Shawn Waara is the man! He helped me as much as he could, even buying a used vehicle it has 2 issues with it and he is getting those taken care of for Shawn Waara is the man! He helped me as much as he could, even buying a used vehicle it has 2 issues with it and he is getting those taken care of for me to make sure that I have the truck of my dreams! He also got me in and out as fast as possible from the night I came up there to when I signed the paperwork! HIGHLY HIGHLY HIGHLY recommend him to anyone that is looking for a new or used vehicle at Heritage Buick GMC! Thank you Shawn Waara and Nancy in finance! More

best dealership ever !!!!!! love this place, and all the employees! everyone is so nice and helpful. I would recommend this place to anyone! makes you feel like someone special! love this place, and all the employees! everyone is so nice and helpful. I would recommend this place to anyone! makes you feel like someone special! More

Very pleasant experience Shawn Waara and Katie Stovall are awesome! They made my car buying experience pleasant, smooth and fast. Best expeience I have ever had in a dealershi Shawn Waara and Katie Stovall are awesome! They made my car buying experience pleasant, smooth and fast. Best expeience I have ever had in a dealership. More