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Heritage GMC Buick
Rockwall, TX
541 Reviews
Heritage GMC Buick is a Dallas area dealer located in Rockwall, Texas.
We buy and sell quality used cars, trucks and SUVs and we sell new GMC and Buick cars, trucks and SUVs and GM parts and accessories. We service and repair all Buick, GMC, Pontiac and most GM models.
We're just 10 miles east of Dallas!! Visit us today and take a look at our huge selection of GMC, Buick and Pontiac vehicles at your Terrell GMC Buick car dealership in Rockwall, TX. Our friendly and super knowledgable staff will assist you with a stress free vehicle buying experience.
At Heritage GMC Buick, we do things differently. We're locally owned and as members of your community, we feel deeply that upholding our hometown values serves all of us better.
We "promise" to treat you the way we want to be treated when we make a major purchase. We want you to "feel like a CUSTOMER" and actually "ENJOY the experience" when you do business with Heritage GMC Buick. You can expect prompt, friendly, courteous and competent service that keeps our customers consistently coming back and referring their family and friends to us for both Sales and Service.
We look forward to working with you and your family!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 541 reviews
March 08, 2024
Absolute worst service dept of any car dealership I have ever experienced. Zero professionalism , Zero communication , Zero customer service . None of the service advisors work together to help customers . ever experienced. Zero professionalism , Zero communication , Zero customer service . None of the service advisors work together to help customers . If your service advisor has a day off during the week you are held hostage . No one will give you an update or help you with the status of your vehicle including it being ready to be picked up . They will keep your vehicle a week before looking at an issue even with an appointment without any type of loan car available. These are simple warranty items on newer vehicles and nothing major .They will not hire additional techs and use the same excuse of being short handed . I had planned to purchase another vehicle from Heritage in Rockwall but after having multiple bad experiences in the service dept along with the last two being unexcusable within a 30 day time period there was no way I would ever purchase a vehicle again at this dealership . I was happy to drive 20 miles into Dallas and buy a 2024 new vehicle from their competitor. I’m all about buying local but this dealership makes it impossible . The Manager of this Service dept should be fired , the general manager should be fired for allowing this type of bad service to continue . The owner of this GM franchise should be made aware of this . I plan to also contact General Motors directly and file a complaint. With all this being said “ I am done with Heritage GMC in Rockwall ,TX . More
by MJBRIDGES
Verified CustomerEmployees Worked With
Other Employees :
This includes the entire service writer staff in the service dept .
March 07, 2024
Michael was very nice and easy to work with. My wife was impressed and very happy. My wife was impressed and very happy. More
by talleywackerr
Employees Worked With
March 07, 2024
The crew there in service is focused on getting customers in and out as quickly as possible. The manager, Brad is the best! in and out as quickly as possible. The manager, Brad is the best! More
by MOMBOFOREVER
March 06, 2024
The staff was nice, friendly and helpful. They didn't take that long for the service. They didn't take that long for the service. More
by benjose0614
Employees Worked With
March 03, 2024
Great experience, fast and easy! They found the truck I wanted with ease and got it delivered to their dealership! They found the truck I wanted with ease and got it delivered to their dealership! More
by marc.shoaff1
Employees Worked With
March 01, 2024
Service was very quick and Marcus very polite. Let me know immediately when my vehicle was ready Let me know immediately when my vehicle was ready More
by GLENDAGILBERT01
Employees Worked With
March 01, 2024
Terry and Katie were both extremely helpful answering questions and made the whole process extremely easy and could tell that they care about customer. I definitely recommend other customers working with questions and made the whole process extremely easy and could tell that they care about customer. I definitely recommend other customers working with them. I'll certainly consider using Heritage GMC Buick for future purchases. More
by Wiley Abbott
March 01, 2024
Shawn was the absolute best and so patient with us during our buying process. Thankful that GMC Heritage made this such a smooth process. our buying process. Thankful that GMC Heritage made this such a smooth process. More
by BROOKE.WYBLE34
February 29, 2024
They explain about car what has to be done they are friendly and fast service. They great great guys. friendly and fast service. They great great guys. More
by NTOTO
Employees Worked With
February 28, 2024
Great people. Brad and Sam in service are amazing. They treat you with respect and honesty. Brad and Sam in service are amazing. They treat you with respect and honesty. More
by TLOPHOTO
