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Herb Gordon Nissan
Silver Spring, MD
1,061 Reviews
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1,061 Reviews of Herb Gordon Nissan
November 29, 2011
My experince with Bruce Kim was excellent. His product My experince with Bruce Kim was excellent. His product knowledge , patience and overall demeanor was outstanding. I found him to be honest , direct My experince with Bruce Kim was excellent. His product knowledge , patience and overall demeanor was outstanding. I found him to be honest , direct and friendly. His assistance in this purchase was very helpful - we all have choices in purchasing a vehicle but it was good to find someone that you feel comfortable with when spending signifcant dollars . I would purchase another vehicle from him. Thank you SWG More
by stephenw7
Employees Worked With
Bruce Kim
November 16, 2011
The service department at Herb Gordon Nissan goes above and beyond to provide great customer care and quality of work. I recently brought my vehicle in for service and Rod Bowman went the extra mile to ma and beyond to provide great customer care and quality of work. I recently brought my vehicle in for service and Rod Bowman went the extra mile to make sure I remained a satisfied customer. After 25 years of buying cars from Herb Gordon and having them serviced at the dealership, I would recommend them to everyone. Again and special thanks to Rod Bowman for his excellent customer service and to men like Joe Sponseller for being great embassadors for Nissan and Herb Gordon/Mile One. Sincerely, Rich Cassagnol 2005 Frontier and 2008 Altima. More
by richcass1
Employees Worked With
Rod Bowman, Rodd Bowman
November 16, 2011
As a first-time car buyer, I had a lot of questions and took a while to make a decision. Muna and the whole team at Herb Gordon were extremely patient and helpful, and I feel like I got a great deal. took a while to make a decision. Muna and the whole team at Herb Gordon were extremely patient and helpful, and I feel like I got a great deal. More
by aliciadupre
Employees Worked With
Muna Chongo (sales)
November 12, 2011
I had a wonderful experience. I knew exactly what I wanted when I arrived and Jim helped me through every step. I also knew how much I could afford and Justin tried very hard to help me get in that car wanted when I arrived and Jim helped me through every step. I also knew how much I could afford and Justin tried very hard to help me get in that car. More
by Ahen1207
Employees Worked With
Jim Porter, Justin Kim
November 08, 2011
took me right away and diagnosed the problem immediately and got to work right away and answered all my questions. the work was excellent and the prices charged was reasonable. and got to work right away and answered all my questions. the work was excellent and the prices charged was reasonable. More
by wallywfh
Employees Worked With
rodd bowman, Rodd Bowman
October 31, 2011
I had a recall on my vehicle, so took it to Herb Gordon and was told it was non-repairable, so 2 or 3 weeks later emptied the car of personal belongings, took the personal tags off, and discontinued insura and was told it was non-repairable, so 2 or 3 weeks later emptied the car of personal belongings, took the personal tags off, and discontinued insurance. Seven weeks later, I was suddenly told it was going to be repaired. Received a phone call on a Friday that it could be picked up, so went to the DMV on Monday to re-register it (a huge hassle), I re-insured it, was ready to pick it up on Tuesday, and received a call that it had not been done properly and was headed back to the body shop. When I finally took the car back nine weeks after bringing it in, the gas level could not have been lower if they had tried, and suddenly the indicators did not work. (Not the first time something was not working when I left that had been working when I arrived.) The car had been serviced there for 11 years, but it has not been the same since Keith left. The entire experience has left me angry, disillusioned, and frustrated beyond belief. I can no longer recommend this dealership to anyone. More
by babboo620
Employees Worked With
Rod Bowman, Shawn Fenwick
October 29, 2011
Extremely personable. Very timely responses by email and phone while discussing sale. Not the usual painful purchase experience. Helpful, courteous. Revised trade upward to meet CarMax offer. Business m phone while discussing sale. Not the usual painful purchase experience. Helpful, courteous. Revised trade upward to meet CarMax offer. Business manager (Justin Kim) made for a pleasant experience as well. Everything explained in detail and no pressure to purchase add-ons - something that I have experienced with virtually every other new car purchase which made the purchase a bad experience. Today was great! More
by henryn2
Employees Worked With
Muna Chongo
October 11, 2011
I have only positive praise for the employees at this location. They have gone out of their way to make sure my experience in buying a new car and having my former car repaired without stress or frustati location. They have gone out of their way to make sure my experience in buying a new car and having my former car repaired without stress or frustation to me. I will continue to be a customer for this dealership. More
by moomoojane
Employees Worked With
Muna Chongo, Lynn Fritz, Greg Edwards, Greg Edwards, Lynn Fritz
October 09, 2011
I bought my '05 Off Road Xterra from Herb Gordon Nissan as a build to order 6-speed manual. I used to drive over from Alexandria for regular maintenance. I have been driving from Southern Maryland for th as a build to order 6-speed manual. I used to drive over from Alexandria for regular maintenance. I have been driving from Southern Maryland for the last 4 years, bypassing several other Nissan dealers, because I think the service is that good. Unfortunately, the '05 Xterra developed some serious internal damage to a catalytic converter failure and I was in the position of engine change or new car. Despite being in position to buy from a "need" position instead of a "want" position, Herb Gordon was able to find a 2011 replacement Xterra with most of the '05 Xterra's options (now Pro-4X), including the hard-to-find 6-speed manual. They were able to put me in the replacement Xterra inside of a week for a decent price, all things considered. I've been a Herb Gordon customer for 6 years running and will continue to be for the foreseeable future. More
by Reggie 91
Employees Worked With
Jacob Burns
October 01, 2011
Was in contact with Bruce Kim, Internet Sales Manager, about potentially buying an Altima Hybrid. He was extremely helpful, went over and beyond the call of duty in answering all of my many questions comp about potentially buying an Altima Hybrid. He was extremely helpful, went over and beyond the call of duty in answering all of my many questions completely and honestly. Although I ended up getting a Toyota instead, I had a great experience with Bruce and definitely recommend him! More
by ychoi8
Employees Worked With
Bruce Kim
