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Herb Chambers Toyota of Auburn - Service Center

Auburn, MA

4.7
1,038 Reviews

1,038 Reviews of Herb Chambers Toyota of Auburn - Service Center

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December 13, 2021

I Dropped my car off at dealership customer service with a check engine, traction, and abs light is on. Service advisor- Brian Dat Lee called me and he finished the diagnostic and recommend replacing the Tr More

by sergeykazinik
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dat (Brian) Le
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2021 -

Herb Chambers Toyota of Auburn responded

Thank you for taking the time to leave us your feedback. The services we suggested were recommendations only, and I apologize for any miscommunication we may have caused. I would love to speak to you further about this matter, and come to a resolution. Please contact me at your earliest convenience. Thank you, Dan Bortolussi - General Manager - dbortolussi@herbchambers.com

December 13, 2021

Excellent service very friendly easy to talk to explained everything that was done and why More

by Mwsalvatore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2021 -

Herb Chambers Toyota of Auburn responded

Thank you for reviewing your recent visit with us! We appreciate your positive feedback and hope to see you again next time here at Herb Chambers Toyota of Auburn!

December 12, 2021

Perfect service. James is the reason I am with this dealership. The service is why I purchased my SUV here More

by dbowne1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Banach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2021 -

Herb Chambers Toyota of Auburn responded

We appreciate your great feedback and five-star rating! Our team is glad James made your purchase so enjoyable! Thanks for coming to Herb Chambers Toyota of Auburn!

December 06, 2021

Alyssa is always awesome totally proficient at her job wonderful customer service skills “ the best” More

by Junebug8141
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2021 -

Herb Chambers Toyota of Auburn responded

We're so glad the Herb Chambers Toyota of Auburn team gave you such excellent care! We'll be sure to let Alyssa know they've earned five stars for a job well done! Thank you!

Dec 08, 2021 -

Junebug8141 responded

Alyssa deserves 5 stars !!!

December 04, 2021

Scheduled appointment and taken in right away. I needed to be out of the dealership at a certain time to make an appointment and they were done with time to spare. Great Service! More

by Samtylerjosh
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
James Banach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2021 -

Herb Chambers Toyota of Auburn responded

Thank you for taking the time to share your experience! We appreciate you coming to visit us here at Herb Chambers Toyota of Auburn and look forward to seeing you again next time!

December 03, 2021

James took the time to explain what service my vehicle needed. My work was done in a timely fashion. More

by bellmdo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Banach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2021 -

Herb Chambers Toyota of Auburn responded

Thank you for taking the time to review your recent visit with us! We're glad to hear James & the team took great care of you and we hope to see you again next time here at Herb Chambers Toyota of Auburn!

December 03, 2021

As always, great service, short wait time, and friendly customer service. Highly recommended for both sales and service. More

by Jack Straw from Wichita
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2021 -

Herb Chambers Toyota of Auburn responded

Thank you for trusting Herb Chambers Toyota of Auburn with your automotive needs! We're truly grateful for your support, as well as your kind words, and we look forward to seeing you at your next visit!

December 03, 2021

Great customer service as always, service was done on time, didn't try to up sell anything that I don't need More

by Wpariseau
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Banach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2021 -

Herb Chambers Toyota of Auburn responded

Thank you for reviewing Herb Chambers Toyota of Auburn! We appreciate your support and look forward to your next visit!

December 02, 2021

Good,,organized service ..clean waiting area..plenty of amenities for the customers. The place is easy to fine.. More

by pasqual_dimarco77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dat (Brian) Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2021 -

Herb Chambers Toyota of Auburn responded

Thank you for the wonderful feedback! We appreciate you coming to visit us here at Herb Chambers Toyota of Auburn and hope we have the opportunity to serve you again in the future!

November 27, 2021

The service staff is always kind, attentive, and courteous. They get the job done in a very time sensitive and professional manner. They’re “top notch”. More

by pasrobbie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2021 -

Herb Chambers Toyota of Auburn responded

We appreciate your wonderful feedback about our team! Thanks for being a Herb Chambers Toyota of Auburn customer - we look forward to seeing you next time!

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