Back

Herb Chambers Toyota of Auburn - Service Center

Auburn, MA

4.7
1,038 Reviews

1,038 Reviews of Herb Chambers Toyota of Auburn - Service Center

Sort by
June 13, 2023

I cannot say enough about Herb Chambers in Auburn Ma. When I bought my first Toyota with my Dad. I wanted a place that would stand behind the car I bought. I still find the the honesty and the expertise More

by Sdearing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Kobel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2023 -

Herb Chambers Toyota of Auburn responded

Sharon, It's wonderful to hear you had a great experience with Kevin and our team! We're so grateful for the opportunity to work on your Toyota at Herb Chambers Toyota of Auburn. It is incredibly fulfilling to know that we are providing high-quality honesty and expertise in every interaction. Thank you for putting your trust in us, and please visit again soon!

June 11, 2023

I received kindly, treated with respected. Had nice conversation with service agent and was willing to help with my issue More

by Bedford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juljan Imeraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2023 -

Herb Chambers Toyota of Auburn responded

Thank you for the feedback about your recent visit here at Herb Chambers Toyota of Auburn! We're glad that our team could provide you with the assistance needed and we hope to see you again soon for any future automotive needs!

June 09, 2023

Very efficient service at this appt. Took care of what was scheduled and reminded me I needed an inspection sticker and took care of that also. More

by kprunier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Banach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2023 -

Herb Chambers Toyota of Auburn responded

We appreciate your kind review of our efficient service! At Herb Chambers Toyota of Auburn, it's important to us that we take care of everything you need during your appointment. We're glad we could remind you about your inspection sticker and help you with that too! Thank you for your kind words!

June 08, 2023

Great company to deal with . Service representatives are courteous and knowledgeable about the service details. More

by Meunier, Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Irvine
Jun 12, 2023 -

Herb Chambers Toyota of Auburn responded

We appreciate your five-star review, Robert! It's wonderful to hear that our service representatives were courteous and knowledgeable during your visit to Herb Chambers Toyota of Auburn. Thank you for choosing our company, and we hope to see you again soon!

June 07, 2023

They were very accommodating and taking my vehicle immediately after a quick phone call..... Always courteous, always helpful. More

by musicalsusue
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Kobel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2023 -

Herb Chambers Toyota of Auburn responded

Thank you for being a Herb Chambers Toyota of Auburn customer! We appreciate your continued support, as well as your kind review, and look forward to serving you again next time. Take care!

June 07, 2023

All service coordinator cared about was up selling me on service. I was promised an hour appointment and then told it would take over an hour and a half when I arrived. Thankfully they got the service done More

by stephaniegava
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dat (Brian) Le
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2023 -

Herb Chambers Toyota of Auburn responded

Hi Stephanie, thank you for sharing your honest feedback. We apologize for not meeting the expectations we set when scheduling your appointment. We have reviewed your comments with our team to help ensure a better visit next time. We hope you will consider giving us another opportunity to provide you with a 5-star experience. Thank you again, Dan Bortolussi - General Manager - dbortolussi@herbchambers.com

June 07, 2023

Bad service and it’s was very expensive I can’t believe. And the personal was very rude when I was paying my bills those two lady’s they are no good doing service to the customer sorry. More

by Jomar8548
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeffrey Krasner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alyssa Moran
1.0
This rating includes all reviews, with more weight given to recent reviews.
James Banach
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dat (Brian) Le
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Kobel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Juljan Imeraj
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron Irvine
Jul 08, 2023 -

Herb Chambers Toyota of Auburn responded

Thank you for the feedback. I'm sorry to read about this experience and will review this with the appropriate members of our team. I hope you'll consider giving us the opportunity to provide you with better service in the future. Respectfully, Dan Bortolussi - General Manager - dbortolussi@herbchambers.com

June 05, 2023

This dealership is awesome! !! Jeff Krasner took excellent care of me got me in and out in a timely fashion. Took the time to explain my needs he is awesome!!! I will go there ag More

by cvgrazi56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Krasner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2023 -

Herb Chambers Toyota of Auburn responded

Thank you for taking the time to leave Jeff and the team five stars! We're so happy you enjoyed the experience and will feel confident to return for future service appointments! We look forward to seeing you again! - Herb Chambers Toyota of Auburn

June 03, 2023

Third car I have bought from Herb Chambers in Auburn Service has been prompt and accurate Love the attention to detail More

by Rcherry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juljan Imeraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2023 -

Herb Chambers Toyota of Auburn responded

We appreciate you returning for a third vehicle purchase at Herb Chambers Toyota of Auburn! We are happy to have you as a customer and look forward to seeing you again! Thank you!

June 01, 2023

Very good visit today. They took me in early and got me out right at the promised time Kevin was great More

by jimreck1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Kobel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2023 -

Herb Chambers Toyota of Auburn responded

Thank you for sharing your experience! We appreciate you visiting Kevin & the team here at Herb Chambers Toyota of Auburn and look forward to seeing you again next time. Take care!

...
30
...