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Herb Chambers Toyota of Auburn - Service Center

Auburn, MA

4.7
1,002 Reviews
Call Service Center (508) 832-8000

1,002 Reviews of Herb Chambers Toyota of Auburn - Service Center

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October 01, 2023

Excellent service and wonderful staff! Service manager Julian was amazing and attentive. Very accommodating to my schedule. Thank you. More

by Michalzementowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juljan Imeraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2023 -

Herb Chambers Toyota of Auburn responded

Michal, we're delighted to know Julian and our team at Herb Chambers Toyota of Auburn provided you with excellent service. We appreciate your feedback!

Helpful
October 01, 2023

I needed a State Inspection and Julian helped on a busy Saturday. Excellent customer service More

by Irdi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juljan Imeraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2023 -

Herb Chambers Toyota of Auburn responded

Thank you for your confidence in Herb Chambers Toyota of Auburn, and for your business. We are grateful to have you as a customer!

Helpful
October 01, 2023

I drove my vehicle to get an oil change without an appointment on a very busy Saturday. I wan in and out in about 1 hr. Thank u Julian and Toyota of Auburn More

by Arjandoraci30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dat (Brian) Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Kobel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juljan Imeraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 03, 2023 -

Herb Chambers Toyota of Auburn responded

We're glad to know that you had a swift and efficient service experience with Julian at Herb Chambers Toyota of Auburn. We always aim for top-notch customer satisfaction, even on busy days! Thanks for the review.

Helpful
September 30, 2023

Dealership was clean, professional and had the parts in stock. There was an issue with warrants d Sean from finance resolved it immediately More

by Ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Merrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dat (Brian) Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2023 -

Herb Chambers Toyota of Auburn responded

Ron, we're glad to know that our team at Herb Chambers Toyota of Auburn was able to assist you promptly and professionally. We'll pass your compliments onto Sean! Thanks for the review.

Helpful
September 29, 2023

Awful! Will never return. Service department overcharged and lied about parts needed. 200.00 for only 2 screws replaced in heat shield I bought there and More

by Bleemorris66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alyssa Moran
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 06, 2023 -

Herb Chambers Toyota of Auburn responded

We're sorry to read about your experience with our service department. We always aim for transparency and fair pricing, so it's concerning that you feel overcharged. It sounds like we need to look into this further. Please reach out directly so we can address these concerns together. Thank you, Dan Bortolussi - General Manager - dbortolussi@herbchambers.com

Helpful 1
September 27, 2023

Have been going to this Herb Chambers for more than 10ths … very nice place - wicked expensive!! More

by dvstevens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Kobel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 28, 2023 -

Herb Chambers Toyota of Auburn responded

Hey Steven, we appreciate your long-term loyalty to Herb Chambers Toyota of Auburn. While we strive to offer quality service, we understand concerns about pricing. We'll continue to provide the best value we can. Thank you for choosing us! We'll see you next time. Safe travels!

Helpful
September 27, 2023

Dat was very nice and answered every question I had and was super helpful during my appointment More

by Tomaryroeuth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dat (Brian) Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 28, 2023 -

Herb Chambers Toyota of Auburn responded

This is great to hear! We're glad Dat helped ensure a five-star experience and we hope to see you again! Thank you! - Herb Chambers Toyota of Auburn

Helpful
September 26, 2023

Great service as usual! I was happy to hear my warranty was able to be used for my wheel replacement. More

by Ryan64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Banach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 26, 2023 -

Herb Chambers Toyota of Auburn responded

Hi Ryan! We're glad to know that our team at Herb Chambers Toyota of Auburn could assist with your wheel replacement under warranty. Thanks for the review!

Helpful
September 25, 2023

Sad I went in for an oil change and they did not do an oil change I’m very disappointed. More

by Arduinorobert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alyssa Moran
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 06, 2023 -

Herb Chambers Toyota of Auburn responded

We're sorry to read about your experience and regret you felt disappointed after your visit. Please reach out to discuss how we can make this up to you. Thank you, Dan Bortolussi - General Manager - dbortolussi@herbchambers.com

Oct 06, 2023 -

Arduinorobert responded

I thought that I was entitled to 3 free oil changes. Or services. It was a total waste of my time to go to the service center for a tire rotation that wasn’t needed Thank you Bob Arduino

Helpful
September 23, 2023

I like this dealer and the team , thanks for all and fix my car problems. More

by Zuleika Vargas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dat (Brian) Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 26, 2023 -

Herb Chambers Toyota of Auburn responded

We really appreciate you taking the time to leave Herb Chambers Toyota of Auburn this awesome review, thank you!

Helpful
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