Herb Chambers Toyota of Auburn - Service Center
Auburn, MA
1,034 Reviews of Herb Chambers Toyota of Auburn - Service Center
I WAS RECOMMENDED BY MY COUSIN SAYING I SHOULD MEET THIS GREAT GUY BRYAN AM SURE YOU WONT COME OUT OF THIS PLACE WITHOUT A CAR , AND SURELY TRUE TO THAT I HAVE A BETTER CAR THAN I THOUGHT THANKS TO BRYAN I GREAT GUY BRYAN AM SURE YOU WONT COME OUT OF THIS PLACE WITHOUT A CAR , AND SURELY TRUE TO THAT I HAVE A BETTER CAR THAN I THOUGHT THANKS TO BRYAN I WILL RECOMMEND HIM TO ANY OF MY FRIENDS the finance manager was good More
I was very pleased with my experience at this dealership. It started when a tech Eric Doherty serviced my car. He explained to us that the work required was so extensive that it would be very expensive It started when a tech Eric Doherty serviced my car. He explained to us that the work required was so extensive that it would be very expensive, and based on the age of the car maybe not the best idea. He was professional and explained the issues in a way that was very resonable and clear. At no time did we feel that we were being sold anything at all but we were being told the truth. He did mention that the dealership was having some good deals now and would introduce us to a salesman if we wanted. We said yes and he introduced us to Tim Dalton. Our experience with Tim Dalton was also very good. He too was professional and very patiently explained all our options to us, at no time did we feel any pressure to buy a car. It was a very good experience working with Tim and we test drove and selected our new car that day. So what started out as some repair work, ended up with us getting our first Toyota. I plan to buy my next car from Tim at this dealership. More
Went is for 5,00 mile check up and asked for safety items to be inspected and emissions issues addressed. 2010 FJ Cruiser: Brakes are not working correctly and wrote this down on initial service order. to be inspected and emissions issues addressed. 2010 FJ Cruiser: Brakes are not working correctly and wrote this down on initial service order. Went back to dealer the day after and brakes were not inspected as major safety problem with brakes still existed.Problem not addressed .Dangerous vehicle Met with head Service manager when I asked to produce what service tech and asst service manager signed off, I received a service document with no name, no vin number, no service tech name, no make and no model , no miles and no sign off from asst service manager. Service manager produced a document that had nothing to do with my FJ Cruiser , brakes and safety issues felt I was not be treated with respect and be littled , tricked deceived and felt like they were making a fool out of me and mostly blatant disregarded to myself and my families driving safety and the public safety of my community . Toyota has done nothing but constant sidestepping and deception to the point I am not going to received the vehicle due to the non working brake system , no fix no use for this death trap . Deceiving behavior from all service department employees from bottom to the top . The vehicle is not safe and I will not ever trust this car or drive it Toyota company and especially their deceptive and belittling insulting and being taken as a dumb uninformed customer behavior is not only illegal and felonious but very very disapointing . NEVER NEVER Buy or support this Company as they have total disregard for individual and family driving safety the American Public Safety and has major cover up issues. They should be prosecuted, any and all insurance companies must refuse to sell auto coverage for these vehicles. Let Toyota insured their vehicles maybe they will wake up or does it take another driving fatality for another nick on the belt of deception and greed. More
Herb Chambers Toyota and in particular Tiffany in service always deliver the highest quality customer service. Tiffany knows me and my vehicle and makes sure that when I arrive at the dealer for service I a always deliver the highest quality customer service. Tiffany knows me and my vehicle and makes sure that when I arrive at the dealer for service I am quickly greeted and have a service order written up. She updates me on the status of the service (as I usually wait) and gets me on my way quickly. She is always friendly and helpful. Additionally, I find the Internet access at the dealer to be very convenient. More
I can not emphasize enough how helpful all the employees were to my wife Ginny and me yesterday. They were very curtious when we arrived and extremely well organized. They even gave us us ride to Papa G were to my wife Ginny and me yesterday. They were very curtious when we arrived and extremely well organized. They even gave us us ride to Papa Ginos so we could get some lunch. Edgar was especially helpful with setting up an automatic monthly payment palan with toyota Financial. I will definetly tell all my business associates and friends how efficient they were with changing the accelerator and checking the brakes. I have to say my Toyota is running very well and will definely consider another leased Toyota in the near future. Once agin your custome rservice is second to none! Ralph Oriola Danielson, CT 860-377-9682 More
I just bought a 2008 Loaded Camry and it needed an inspection, after my salesman Joe Blake called me to tell me the registration was all set, I came in and awaited my inspection sticker- it failed bec inspection, after my salesman Joe Blake called me to tell me the registration was all set, I came in and awaited my inspection sticker- it failed because of my plate (it had white spray paint on it) I was so upset that I came home called my husband. He came home cleaned off my plate, called the service department to tell them I was not going to the registry to get new plates, my called ended up with Jeff Frasner the service director and he was upset that my relationship with the department got off to a rocky start. he asked me to come down and see him personally. He examined the plate and said there is no reason it wouldn't pass after we cleaned it off. He had me in his office and apologized then gave me a voucher for a free oil change. Never have I had such great service with a car dealership. Tiffany Schimmelmann was so kind and very helpful as well! My car is now totally ready to hit the road!!! Thank you very much! More
My experience was a very positive . I went in for routine service and was greeted so warmly by the sales dept. They have definately made a return customer out of me. Oh, and Thanks for the free transponder.. service and was greeted so warmly by the sales dept. They have definately made a return customer out of me. Oh, and Thanks for the free transponder.... i will be back in the spring for a new car. More
We liked our first Rav4 so much that we recently bought our 2nd. Rav4. As before we also experienced nothing but great service and friendly people who were always helpful and pleasant. We would reco our 2nd. Rav4. As before we also experienced nothing but great service and friendly people who were always helpful and pleasant. We would recommend anyone to go there and see what they have and to talk with the sales staff, service staff or accounting dept. They are all friendly and informative and can answer many questions that us consumers usually have. More
We own two cars both Toyota's a Camry and a Avalon which We own two cars both Toyota's a Camry and a Avalon which we purchased there. Have all service done there. Very simple there work is very good, they a We own two cars both Toyota's a Camry and a Avalon which we purchased there. Have all service done there. Very simple there work is very good, they are knowledable, frienLodly and assist you in a professional manner. They will always be are dealership. Louis More
I buy vehicles and maintain a company fleet. I stumbled upon Herb Chambers Toyota and have since purchased all our fleet and other vehicles from them. I also have brought all our vehciles there for both wa upon Herb Chambers Toyota and have since purchased all our fleet and other vehicles from them. I also have brought all our vehciles there for both warranty and non-warranty service. The Service Dept. is professional, courteous, knowledgeable and have always provided excellent service. They have accommodated us in every way. We've never had to wait for an appointment and when our agreed pick-up date was not possible they have provided loaner vehicles free of charge. The salesman Marque has always given us the right price the first time. I Dont feel that I have to second guess his quotes and this saves me time. They provide what they agree to always. In the auto business things happen its the nature of the business but even when things haven't gone the way they were planned the staff at HC Auburn has made the necessary adjustments to service us. The support staff to the the service dept is always welcoming and friendly and have knowledge beyond simply taking appointments. They take their time to explain situations and lay out options that are available. They dont push you to chose the most expensive repair but rather take their time to explain what each option will do. I feel as if I'm getting more than what I pay for each time we bring a vehicle there. I dont worry that the job wont be done correctly. I have the confidence that when I drop it off for a specific issue that issue will be corrected and I dont get the usual dealer "while we were under there we found all these other problems". The Service advisors know what they are talking about, the techs do their jobs right the first time, and the salesmen are honest and provide quality. More