Herb Chambers Toyota of Auburn

I had a great experience working with this dealership, especially working with Sales Representative Brandon Mills! He was very friendly and welcoming and got me the exact car I wanted ! Great communicatio especially working with Sales Representative Brandon Mills! He was very friendly and welcoming and got me the exact car I wanted ! Great communication and very helpful throughout the entire process! More

Fantastic service! ! Comfortable waiting area, and very inviting staff! Always a good experience!! Thank you! ! Comfortable waiting area, and very inviting staff! Always a good experience!! Thank you! More

Herb Chambers, and Cole LeBlanc in particular as a sales rep, were beyond outstanding. As a long (10 years+) customer of Harr, I finally had reached my wit's end with poor customer service, and so I was del rep, were beyond outstanding. As a long (10 years+) customer of Harr, I finally had reached my wit's end with poor customer service, and so I was delighted to not only have my needs met at Herb Chambers (HC), but also have my expectations exceeded at every turn. To begin with, HC offers the most efficient and human-centric phone system of all the dealerships in the area. You are not greeted by robot after robot but rather you immediately connect with a human, and then when you are further transferred to a department you get a human again - such a breath of fresh air! Setting up my appointments was easy, and the followthrough after the fact on their end to make sure all my questions were answered demonstrated genuine care and concern for the customer. Cole LeBlanc was a stellar sales rep. He worked hard to not get me what would be the best sell, but rather what I needed. He was patient when I - despite being offered the "we can do XYZ for you if you sign today" move - decided that I needed a night to think. This willingness and patience with my pace and decision making process allowed me to quickly come to the conclusion that I'd be very happy with the service here. They made me feel safe and respected. Cole was not pushy; he was the antithesis of the pushy salesman. He was proud of his product, but he made it clear at every step of the way that working WITH and FOR the customer was more important than making a sale for the dealership... And as a result he got the sale. I would like to stress how HC has blown the competition out of the water for me, and it's hard to deny the fact that they also beat Harr Toyota by nearly $20 a month on the lease I was seeking for the exact same vehicle. I am proud to say that I am now a Herb Chambers customer, and I hope that if you are shopping for a car, you also have the privilege of working with Cole LeBlanc. Thank you Herb Chambers. More

The dealership is clean, modern, looking and very comfortable. It is a nice dealership building. Julian was very attentive and sincere when he spoke to me. He gave me accurate information and appeare comfortable. It is a nice dealership building. Julian was very attentive and sincere when he spoke to me. He gave me accurate information and appeared to have my best interest at heart all the time. I would highly recommend Julian For the great work, he does as a loyal associate of Herb Chambers Toyota at Auburn More

Very friendly and professional staff. Found a vehicle for me, before two others could, weeks faster. Excellent follow up and courteous communications throughout the experience. Found a vehicle for me, before two others could, weeks faster. Excellent follow up and courteous communications throughout the experience. More

Julian was wonderful to work with, he saw that I was due for a specific service that I kept holding off on due to cost. He told me he would look into what my warranty would cover, gave the company a call an for a specific service that I kept holding off on due to cost. He told me he would look into what my warranty would cover, gave the company a call and I was able to have the service I needed done and it was covered. He’s the only one that’s taken the time to look into that for me. He was exceptionally wonderful and because of him I’ll keep coming back for my service here More

Great people easy to work with awesome love my car everything in order no hassle everything in order no hassle More

Friendly salespeople. Dealership is always clean and lots of inventory to choose from. Have purchased many vehicles from this location. Dealership is always clean and lots of inventory to choose from. Have purchased many vehicles from this location. More

Returning to Herb Chambers Toyota of Auburn for the second time reaffirmed my belief in the excellence of their service team, and one individual, in particular, stood out—Juljan Imeraj. After my initia second time reaffirmed my belief in the excellence of their service team, and one individual, in particular, stood out—Juljan Imeraj. After my initial positive encounter, I had high expectations, and I am delighted to say that Juljan not only met but exceeded those expectations once again. From the moment I arrived, Juljan's warm welcome and familiarity were striking. It was evident that he remembered me from my previous visit, creating a welcoming and personalized atmosphere. His attention to detail and customer recognition made me feel like more than just another client; it made me feel like a valued member of their automotive family. Juljan's efficiency was not a fluke. He demonstrated the same level of promptness and precision this time around. He not only addressed the specific issues I brought my vehicle in for but also conducted a thorough inspection, identifying and resolving potential concerns before they became major problems. Juljan's proactive approach to maintenance showcases his dedication to ensuring the longevity and reliability of the vehicles he services. What sets Juljan Imeraj and Herb Chambers Toyota of Auburn apart is their commitment to continuous improvement. Juljan not only fixed the issues at hand but also took the time to discuss any updates or enhancements available for my vehicle. His knowledge of the latest advancements in automotive technology is commendable, and his willingness to share this information reflects his genuine concern for his customers' safety and satisfaction. The transparency in communication, with Juljan at the forefront, remained a standout feature during my second visit. He explained the service process, costs, and potential future maintenance needs with clarity and patience. There were no surprises, and I appreciated Juljan's commitment to keeping customers informed every step of the way. Returning to Herb Chambers Toyota of Auburn was not just a routine service appointment; it was a reaffirmation of their commitment to excellence, thanks in no small part to Juljan Imeraj. The consistent high level of service, personalized approach, and dedication to customer satisfaction make Juljan and Herb Chambers Toyota of Auburn my dealership of choice. I wholeheartedly recommend them to anyone seeking not just a service but an exceptional experience. Thank you, Juljan Imeraj, and Herb Chambers Toyota of Auburn, for setting the bar so high and consistently exceeding it! More

Brought car for routine service. Julian greeted me with both professionalism and friendliness. He called me after the inspection to review the findings and suggestive service recomme Julian greeted me with both professionalism and friendliness. He called me after the inspection to review the findings and suggestive service recommendations. Julian was always thoughtful and though I didn’t agree to all of the recommendations he did not become frustrated at my declining the services. His estimate of the time needed was very close to actual. I enjoyed my interface with Julian and look forward to working with him again More