Herb Chambers Toyota of Auburn

My total experience was awesome. The Sales person Nicholas Ferraro was excellent and helped me in everyway. The finance department was also very helpful. The service department was v The Sales person Nicholas Ferraro was excellent and helped me in everyway. The finance department was also very helpful. The service department was very diligent. All in all again it was an awesome experience. More

This dealer treats customers poorly and just doesn’t care about providing customer-centric service. Here’s my story: My wife and I reached out to Herb Chambers Toyota Auburn after we had seen a van we wan about providing customer-centric service. Here’s my story: My wife and I reached out to Herb Chambers Toyota Auburn after we had seen a van we wanted online. I confirmed we were coming to visit the following day and if everything checked out, we would buy the van. It was a two-year-old Sienna with less than 7,000 miles. When we arrived, the van was inside the dealership, but the battery was dead. This should have been red flag number one they knew were coming to drive the van. After jumping the van while backing it out of the building, the tech caught the rear-view mirror on the door frame and snapped the mirror cover off. Second red flag. We said OK and paid cash but since this was a Friday night before a long weekend, the “Five Day Money Back Guarantee” Herb Chambers offered on this van was going to expire before we could even take delivery. Red flag number three. My insurance agent e-mailed me at 8:30 Tuesday morning that they had returned the insurance information was sent back to the dealer. It wasn’t until 5pm that night when Herb Chambers called to set up delivery. I asked for later that evening but was told they didn’t have time to get it inspected or cleaned – even though I paid cash for the van, and they had Saturday, Sunday and Monday. Red flag number four. I wanted to pick up the van on Wednesday but was told the salesperson wasn’t available. I didn’t really need him since I picked this car off the internet, but the van didn’t pass inspection. Because they let the battery run down, all the emissions didn’t pass until the van had been driven a reasonable amount. This is now another delay. This is where it gets really poor for customer service: the salesperson told me I could take the van for an inspection, and they would reimburse me for it. Here’s the dealer who knew we were coming, but let the battery die and is now putting it on me to get the van inspected. They didn’t have the “time” to get this done now. This dealer makes you feel they are doing you the favor by selling you a vehicle. Don’t bother with them as there are many other dealers who will treat you with care and do the job you pay them for. More

What can I say - perfect, perfect, just another word to reach the useless minimum on the review form reach the useless minimum on the review form More

Got into my service appointment on time, the service rep was very pleasant and explained everything to me. I’ve been having my RAV4 serviced there for about five years and have always had a good experience. was very pleasant and explained everything to me. I’ve been having my RAV4 serviced there for about five years and have always had a good experience. More

Very quick friendly service for our inspection sticker. Service writer, Jennifer, was excellent and helpful. Service writer, Jennifer, was excellent and helpful. More

He did excellent job. He was very nice guys. He asked for everything. Make sure he’s everything OK I was happy with him. Thank you everyone He was very nice guys. He asked for everything. Make sure he’s everything OK I was happy with him. Thank you everyone More

Not much haggling straight to the point . Unfortunately new car prices are none negotiable , but the trade in value was negligible and very fair. I would buy there again . Unfortunately new car prices are none negotiable , but the trade in value was negligible and very fair. I would buy there again . More

Dealership workers were kind and knowledgeable. I will recommend to anyone looking to purchase a car I will recommend to anyone looking to purchase a car More

Courteous, prompt, clean, professional. Brought me in to be diagnosed in an hour. Had recommended service and did not overcharge. Brought me in to be diagnosed in an hour. Had recommended service and did not overcharge. More

Great service and excellent work. Dat kept me informed on everything that was going on with my truck. Service performed was great. Dat kept me informed on everything that was going on with my truck. Service performed was great. More