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Herb Chambers Toyota of Auburn

Auburn, MA

4.8
3,335 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -60 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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809 Washington St, Rte. 20

Auburn, MA

01501

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Showing 3,335 reviews

March 25, 2022

I bought a car here and in 2 years of driving it , it has a transmission problem now. Never buying from them again More

by Tirona
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Daniel Bortolussi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dhimitri Lako
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Geene, Tomi Tsitsos
Apr 11, 2022 -

Herb Chambers Toyota of Auburn responded

We are sorry about the trouble you are having with your vehicle. The offer our team presented stands, should you wish to move forward and complete the transmission repair at the discounted rate. After two years of ownership and given the age and mileage of your vehicle, we feel this is quite fair. We would love the opportunity to assist you if possible. Please reach out to me directly to discuss the next steps. Thank you, Dan Bortolussi – General Manager, dbortolussi@herbchambers.com

Apr 14, 2022 -

Tirona responded

How come you are so gentle here, because in the store you give me attitude and even told my brother to “shut up” or you forget that. Very unprofessional in treating the customers, and I am not the only one that is unsatisfied from you. You lied me regarding the toyota certified and herb chambers certified and this is a trick they do, so BE CAREFUL people. Herb chambers certified apparently doe not cover anything. They wrote this comment just to improve their review because I went to the store before they write this answer and they did not give me any solution! When you are there at least avoid dealing with these guys included in the review. You look to them as “ Benjamins” and not customers. They do not care and do mot respect you once you buy the car. TERRIBLE DEALERSHIP

March 24, 2022

Alyssa was excellent, She was very professional, answered all my questions and provided great service. More

by etappin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa
Mar 24, 2022 -

Herb Chambers Toyota of Auburn responded

Thank you for the kind review - Alyssa will be so happy to hear it! We appreciate you coming to visit us here at Herb Chambers Toyota of Auburn and we hope to see you again next time!

March 19, 2022

Everyone Ive encountered is very professional. .explains everything. Jim took care of me last time he was such a nice gentleman. More

by Paula Jeanne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Banach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2022 -

Herb Chambers Toyota of Auburn responded

We appreciate your kind words, Paula! Jim and the Herb Chambers Toyota of Auburn team are glad to see the five-star rating! We'll see you next time!

March 18, 2022

My experience with the dealership was outstanding! If possible, I would've gave it a 6 out of 5! Alex Montes was an excellent salesman, and pulled all the stops on getting the vehicle I wanted, especi More

by Jamellq23
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Menard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Montes, Stephane Jovin
Mar 18, 2022 -

Jamellq23 responded

My experience with the dealership was outstanding! If possible, I would've gave it a 6 out of 5! Alex Montes was an excellent salesman, and pulled all the stops on getting the vehicle I wanted, especially the deal offer they provided. The service was down to earth, responsive, and transparent. If anyone is in the market for purchasing, or leasing a vehicle, I'd HIGHLY recommend going to salesman Alex Montes, or anyone in Herb Chambers Toyota in Auburn!

Mar 18, 2022 -

Herb Chambers Toyota of Auburn responded

We're so happy to hear you had such a great experience with Alex & the team here at Herb Chambers Toyota of Auburn! Thank you for giving us the opportunity to serve you. We hope you enjoy your new vehicle and look forward to seeing you again next time!

March 17, 2022

These guys here are awesome. The salesman Alex Montes made sure I got the car I was looking for. Awesome service highly recommend anyone looking for a car call and ask for him. M More

by ….
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monish Naicker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Montes, Tomi Tsitsos
Mar 18, 2022 -

Herb Chambers Toyota of Auburn responded

It means the world o us to hear this! Thank you for taking the time to leave Alex and Monish your five-star review! - Herb Chambers Toyota of Auburn

March 16, 2022

I worked with Hia to purchase my new truck walk told him what I wanted 2 hours later I left with my new vehicle no money down just my trade very easy no hassles thanks Hia More

by carlos052470
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hai Lam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2022 -

Herb Chambers Toyota of Auburn responded

We appreciate your kind words and five-star rating, Carlos! Thank you for choosing Hia and Herb Chambers Toyota of Auburn!

March 15, 2022

Returned for a 80,000 mile service and was treated like a valued customer from the moment I pulled into the garage. More

by Ed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Martin Dodd
Mar 16, 2022 -

Herb Chambers Toyota of Auburn responded

We appreciate your great feedback, Ed! It means so much to hear that you have confidence in Herb Chambers Toyota of Auburn to provide five-star care! We'll see you next time!

March 13, 2022

Took the time to listen to what I needed in a vehicle and delivered on there commitment More

by dmarzziotti
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Menard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2022 -

Herb Chambers Toyota of Auburn responded

We are so proud to hear that you had such a great time working with our team at Herb Chambers Toyota of Auburn! Thank you so much!

March 12, 2022

There was a long wait despite arriving at my appointment time. I was met with Bad attitudes and angry responses when I simply asked how long the service would take. When they finished , they left my car par More

by Millhen
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Jeffrey Krasner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2022 -

Herb Chambers Toyota of Auburn responded

We regret hearing about these concerns and assure you that we take these reviews seriously. We'd like the opportunity to address this situation and improve your future experiences with us. Please reach out to me when you have the chance, so we can go over these concerns in more detail. Thank you, Dan Bortolussi - General Manager - dbortolussi@herbchambers.com

March 11, 2022

Work done quickly and I was in and out in. A short time everyone extremities courteous More

by Maureen
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dat (Brian) Le
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2022 -

Herb Chambers Toyota of Auburn responded

Thank you, Maureen! It's great to hear we've made this a five-star experience! - Herb Chambers Toyota of Auburn

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