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Herb Chambers Lexus of Sharon - Service Center

Sharon, MA

4.9
2,614 Reviews

2,614 Reviews of Herb Chambers Lexus of Sharon - Service Center

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August 27, 2024

Has a good experience except for the mouse than ran through my feet while waiting in the lounge area. Needless to say I left that area and waited downstairs where you check in for service More

by Jmjake
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Vicente
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2024 -

Herb Chambers Lexus of Sharon responded

Thank you for sharing your experience. We're glad to hear that most of it was positive, but we apologize for the unexpected visitor in our lounge area at Herb Chambers Lexus of Sharon. We'll address this issue promptly and appreciate your understanding!

August 26, 2024

I am pretty satisfied with this dealership where I bought my car. People here are always very professional with the service as well. I would defini Recommend this dealership to others. More

by Ann.burdman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure the name
Aug 26, 2024 -

Herb Chambers Lexus of Sharon responded

Ann, we're delighted to hear you're satisfied with your experience at Herb Chambers Lexus of Sharon! Thanks for recommending us and sharing your positive feedback.

August 20, 2024

I have been a service client for 13 years and I have always had great experiences. I would go as far to say the support is as enjoyable as my Lexus 350. More

by ess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronni Travers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2024 -

Herb Chambers Lexus of Sharon responded

Thank you for being a loyal service client at Herb Chambers Lexus of Sharon! We're delighted to hear that our support has been as enjoyable as your Lexus 350. We look forward to continuing to serve you in the future!

August 19, 2024

I always like Herb Chambers Lexus. of Sharon. The work is always perfect and professional. It just got a little weird with letting me know whether my car was ready. They had to get a pa More

by Kathy S
Recommend Dealer
Yes
Employees Worked With
Monica Paz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Herb Chambers Lexus of Sharon responded

Thank you for your feedback! We're glad to hear that the work at Herb Chambers Lexus of Sharon met your expectations. We apologize for any miscommunication regarding the part and appreciate your understanding. We'll strive to improve our communication moving forward!

August 18, 2024

Thank you for your customer-friendly, professional services and prompt responses to all my concerns. More

by Waheed Gandonu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronni Travers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Herb Chambers Lexus of Sharon responded

We are so happy that our Herb Chambers Lexus of Sharon team delivered an excellent experience. Thank you, Waheed!

August 17, 2024

We have been with herb chambers for almost 20 years. Aside from automobiles being one of the best well made car the customer service department is a 5 star business. They treat the car owners like they More

by Caccmccfc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronni Travers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Graf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Kline
Aug 19, 2024 -

Herb Chambers Lexus of Sharon responded

Thank you for your loyalty over the past 20 years! We're delighted to hear that our customer service team at Herb Chambers Lexus of Sharon continues to exceed your expectations. We appreciate your kind words and look forward to serving you in the future!

August 17, 2024

I have nothing but good things to say about my service experience. Monica Paz was excellent, she is very professional and very nice to work with! I highly recommend them. More

by My Lexus experience
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Herb Chambers Lexus of Sharon responded

Thank you for sharing your positive service experience with Monica at Herb Chambers Lexus of Sharon! We're glad to hear she provided excellent and professional assistance. Your recommendation means a lot to us!

August 15, 2024

I was able to bring my bring my car in for service immediately, without an appointment, due to "tire warning light" going on. Thank you. More

by Fred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Paz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2024 -

Herb Chambers Lexus of Sharon responded

Fred, we're glad we could assist you promptly at Herb Chambers Lexus of Sharon. Thanks for trusting us with your service needs!

August 14, 2024

Terrible service took more than 2 hours for regular service. Asked to return next day to replace a damaged part. Returned next day as scheduled, service department did not have the part. Asked to retur More

by Simon.lopez31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Kline
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2024 -

Herb Chambers Lexus of Sharon responded

Hi Simon, I apologize for the delay with your service and the delay with the part. Please reach out to me so I can look into the part you are awaiting. Sincerely, Johnny Dang - General Manager - jdang@herbchambers.com

August 11, 2024

Nicholas Pacheco was very helpful. Everything was done . All work completed in a timeless manner., More

by Lexus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Pacheco
Aug 12, 2024 -

Herb Chambers Lexus of Sharon responded

We are glad to hear that Nicholas was fantastic to work with. Thanks for sharing this feedback with the Herb Chambers Lexus of Sharon team.

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