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Herb Chambers Lexus of Sharon - Service Center
Sharon, MA
2,423 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,423 Reviews of Herb Chambers Lexus of Sharon - Service Center
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June 10, 2024
An absolute horrible experience wish I could give zero stars… basically I brought my car in the Saturday of Memorial Day weekend for my Lexus UX 15K service which was almost $200 bucks and issues with a t stars… basically I brought my car in the Saturday of Memorial Day weekend for my Lexus UX 15K service which was almost $200 bucks and issues with a tire… they replaced the tire and yet the next day my tire was flat the Sunday of Memorial Day weekend… I’ve been calling to try to get help and nobody has returned my car… very disappointing experience More
by jmiglior
Employees Worked With
Helpful June 06, 2024
Just completed my 5000 mile service and am extremely pleased with the level of customer service I received. The entire staff was beyond helpful and very professional. Thank you to all… pleased with the level of customer service I received. The entire staff was beyond helpful and very professional. Thank you to all… More
by Mark Folan
June 06, 2024
The dealership took 18 days and driving my car for around 200 miles to fix a dashboard rattle in my brand new Lexus TX 350. I had to involve the Lexus corporate brand engagement Department in order for the s 200 miles to fix a dashboard rattle in my brand new Lexus TX 350. I had to involve the Lexus corporate brand engagement Department in order for the service department to fix the issue. What's worse, they permanently scratched multiple places of my dashboard and didn't even tell me about it. Then on my test drive after they said they fixed the dashboard rattle I started hearing an even louder rattle from the rear side passenger door and was told that there was nothing they could do about it. Very disappointed in the Sharon Herb Chambers Lexus service department and my first foray into the Lexus brand. More
by manu240782
June 06, 2024
Outstanding dealership that provides great service and professional personnel. Everyone from the Service area to the coffee counter are friendly. Love that the dealership will even call you to let you k professional personnel. Everyone from the Service area to the coffee counter are friendly. Love that the dealership will even call you to let you know when your free service is getting close to ending. Allowing you to utilize all services. Nice clean care too when they are done servicing. More
by cburke
Employees Worked With
June 05, 2024
My car came in with less than 19,000 miles. I was asked if I wanted an oil change. When I arrived at home I was wondering why I was not offered the 20,000 mile maintenance instead of paying f I was asked if I wanted an oil change. When I arrived at home I was wondering why I was not offered the 20,000 mile maintenance instead of paying for an oil change and tire rotation. A bit befuddled that this was nor recommended.o More
by C.C.W
Employees Worked With
June 05, 2024
Excellent customer service! The service staff and the lady manning the cafe treated me like a valued guest. The service staff and the lady manning the cafe treated me like a valued guest. More
by Belinda
Employees Worked With
June 05, 2024
Excellent service as always. Scheduling is easy. Work completed on time and issues explained clearly. Scheduling is easy. Work completed on time and issues explained clearly. More
by rbroughton13
June 04, 2024
Check in was smooth. The advisor quickly processed the work order and the work was completed on time and in good order. Great place to have car serviced The advisor was g The advisor quickly processed the work order and the work was completed on time and in good order. Great place to have car serviced The advisor was great. More
by mazzarella
May 31, 2024
Great dealership to do business with. However, my recent Oil change in front brake service, which was scheduled for 9 AM took an extraordinary amount of time. They asked what time I neede However, my recent Oil change in front brake service, which was scheduled for 9 AM took an extraordinary amount of time. They asked what time I needed the car back for and I told them 2 PM and the vehicle was not ready until 3:25 PM which made me late for an appointment. first time that has ever occurred with them, this will not deter me from doing business with them as they are a great dealership. More
by Curt
Employees Worked With
