Herb Chambers Lexus of Sharon

I have had more than my fair share of car shopping nightmares. I think we have all been there a few times. But now I think I have experienced the most relaxed, informative, and easy car purchase eve nightmares. I think we have all been there a few times. But now I think I have experienced the most relaxed, informative, and easy car purchase ever! I gave the rating I did because of the following...It all started a few days back when I had finally decided the bloody shopping had to start sometime, so surfing for a car I went. Found one I fell in love as soon as I saw the pictures online. I am now driving a Lexus from Herb Chambers in Sharon and couldnt of asked for a better experience. You should stop in just to take a tour of the place, WOW what $30 million looks like in stone and glass, not to mention plasma TV's in places you wouldnt expect. More

My experience with Herb Chambers Lexus I went to this dealership to buy a hybrid, I was surprised to get there and find out they didn't have one, Oh yeah they did have a used rx hybrid I wanted new. They dealership to buy a hybrid, I was surprised to get there and find out they didn't have one, Oh yeah they did have a used rx hybrid I wanted new. They wasted several hours of my day, only to have to meet with a useless and pompous sales manager. The only saving grace for this dealership was the sales person who worked with us. I went to Watertown Lexus I reccommend you do the same! More

I had the unfortunate opportunity to have my paperwork done by a MR. Al Brown. This man did all of my paperwork but conveniently forgot to tell me that the title for my car was not at the dealer. How ca done by a MR. Al Brown. This man did all of my paperwork but conveniently forgot to tell me that the title for my car was not at the dealer. How can you have a car on the lot without a title? I then had to wait 3 weeks for the title to arrive. Al Brown should not have anything to do with customer service he lacks people skills. MR. Brown is a very cold man and if it were up to him alone I would have taken my buisness elsewhere. When you have a business and you are trying to sell a product, please be nice to your customers. I purchased a 2000 vehicle, MR. Brown stated a few times, "Oh this is an old car, this car is old, well its an old car." First of all it was a 2000, second of all if it is so old then why are you selling it. It is a few years old but is still a lexus and is still expensive. For all future buyers please avoid Al brown he made my experience at the lexus of norwood terrible. Why is he still employed there? More

My wife and I were shopping for a new car and we stopped by Norwood Lexus by chance. The first sales rep we dealt with left the company after a few days but that seems to be common in this business. Our dea by Norwood Lexus by chance. The first sales rep we dealt with left the company after a few days but that seems to be common in this business. Our deal was assigned to Spero who has been with Herb Chambers for 12 years. My wife and I could not be happier with the experience and Spero is the best. Oh yea, we got a great deal also. In a few days they are moving into a $30 million dollar facility which should be great. If you are buying a Lexus you have to try Lexus of Norwood. More

Just to follow up on the our previous post (better late than never), we finally did get our vehicle a couple of days after my post. As promised, it was a terrific price and included several hundred dollar than never), we finally did get our vehicle a couple of days after my post. As promised, it was a terrific price and included several hundred dollars worth of free options, their way of saying "Sorry for the screwups." So I've revised my recommendation to a YES, but only under the following conditions: (1) you don't mind "pushy" sales people, and (2) you have lots of time and patience. If you can handle these caveats, the price is absolutely hands-down awesome. More

The first day went smoothly, we agreed to a very good price and they said our car would arrive in 3 days. We were happy. But that was over 2 weeks ago. During these agonizing 2.5 weeks, the folks at N price and they said our car would arrive in 3 days. We were happy. But that was over 2 weeks ago. During these agonizing 2.5 weeks, the folks at Norwood Lexus tag-teamed through different representatives, each one promising a delivery date "in 2 or 3 days" and failing to deliver each time. Yesterday, we got a verbal guarantee from the manager of Norwood Lexus and went to pick up our vehicle, only to discover that it had the wrong options, and now we have to wait another "2 or 3 days". The good news is that they've been very nice about it, and promised to include more options at no cost, as a gesture of apology. But we're still waiting and wondering if we're ever going to get this wonderful vehicle at all. I'm still amazed at the fact that they tried giving us a vehicle with the wrong options. I've never seen that before in a professional car dealership. More

Awful service experience. The sales department will promise all sorts of things and the service department refuses them outright. The service consultant was very rude and unhelpful. They scratched up t promise all sorts of things and the service department refuses them outright. The service consultant was very rude and unhelpful. They scratched up the car during the first service and didn't even return our calls when we tried to complain. Summarily rejected all responsibility when we finally got to talk to them. Stay away from this place. More

outstanding experience -- these guys gave me a hands down best deal i could find anywhere after shopping around for 3 months and lived up to every word they said. no false promises, no games. they have been best deal i could find anywhere after shopping around for 3 months and lived up to every word they said. no false promises, no games. they have been a pleasure to deal with and struck me as honest, down to earth pple, a very rare finding indeed in this business. i am very very impressed with them and highly recommend this dealership. also, Sam Pellows, their internet sales director has been a pleasure to work with. More

very good dealership. Some people have had bad experiences with this dealership. I highly recommend contacting them via the internet and dealing with the internet sales director(sam P.). He is a experiences with this dealership. I highly recommend contacting them via the internet and dealing with the internet sales director(sam P.). He is a genuine guy, tells you things straightforward and will attempt to match any pricing you give him. If you want to buy a Lexus vehicle and your in the boston area, I would highly recommend contacting all dealers via email/internet. you will get much better people and a much better deal. Overall experience @ Norwood was wonderful More