Herb Chambers Lexus of Sharon

I have gladly rated Herb Chambers Lexus of Sharon with the highest ratings possible for countless reasons. The dealership itself is a gorgeous facility filled with friendly, welcoming employees in all dep the highest ratings possible for countless reasons. The dealership itself is a gorgeous facility filled with friendly, welcoming employees in all departments. As this purchase was my first Lexus purchase, I was not positive as to what the experience would be. From beginning to the time being, the service has been nothing but pleasing and impressive. My sales person, Sal Gulino, feels like an old friend in a short amount of time and has been upfront and honest. Due to the treatment and experience, Lexus has won me over and I am highly likely to become a repeat customer. Herbs Chambers Lexus of Sharon is highly, HIGHLY recommended. More

This is a letter is sent to Herb Chambers Lexus regarding a visit there last June. ______________________________ Dear Mr. Negalha, I am writing to you to express my high level of satisfaction with a se a visit there last June. ______________________________ Dear Mr. Negalha, I am writing to you to express my high level of satisfaction with a service visit I had to your dealership on June 29, 2011. I have had both of our Lexus’s serviced at your dealership many times, and have always left your dealership happy and looking forward to my next visit. While I feel that most dealerships can easily satisfy customer’s requests for scheduled service, a true test of a dealerships commitment to the customer comes when service is needed is needed promptly and without warning. I had been experiencing low tire pressure in my 2002 Lexus ES300’s rear right tire for about a week, and after filling the tire with air and having it slowly leak out I called ****** Lexus of *******. ***** is located just ten minutes from my house, and I had a tire plugged there two years prior for $25.00. While I have had service problems with ***** in the past (the main reason I started coming to Herb Chambers) I figured that the since they had done well with plugging a tire in the past they could do it again. I called and had a same day appointment at 3PM for the tire to be plugged at the same price it was two years ago. When I arrived at the dealership the car was taken to a service bay and I went walking around ******’s facility. An hour and five minutes later I received a call that they had located a screw jammed in the tire causing the leak. At that time they informed me that even though the tire could be plugged they no longer offered that service, and that the appointment coordinator who told me they could was misinformed. They offered to patch the tire for the low cost of $70.00, and said that plugging tires was unsafe and that most dealerships had stopped that practice. I then called an independent shop who said that the practice was still very common and that it was very safe. I then returned to the dealership to pick up my car. I left the dealership with the spare tire on the rim which they installed for no charge. It was 4:30PM. I then immediately called Herb Chambers and spoke to Wes who assured me that tire plugs were indeed safe and that Herb Chambers could plug the tire for the price that ****** had promised. I asked what the earliest appointment available on Thursday morning would be and was very impressed when Wes offered an appointment at 5:30 that night saying the issue deserved an immediate appointment. I was very impressed and grateful that I was invited to come in for a very late appointment at essentially no notice to your staff. I went directly from ****** to Herb Chambers, and as always on arrival was greeted by a friendly valet. Within thirty seconds of pulling into the service drive Bill Henrique, who I requested after learning that Kristen Keough had left for the day, came out of his office and greeted me by name. He was completely filled in on my situation and did not ask to see a proof of price from ******. He simply told me to go relax in the lounge and told the valets to bring the car back immediately. Forty minutes later I was back on the road with the tire plugged and back on the car (with a wash and vacuum). I was especially impressed with the no nonsense superb costumer service I received Wednesday. There was no hesitation when it came to the offer of bringing the car in late that day or matching the un-met price from ******. Bill was friendly when he greeted me by name and did not even require a visit to his office. Everyone at your dealership from the Technicians in the back to the Valets out front should feel proud to work at such a customer service oriented dealership. P.S It goes without saying that the dealership was in immaculate condition. More

We were looking to test drive a vehicle only. We were admittedly on a restricted timeline. We expressed to the folks at Herb Chambers Lexus, repeatedly, that we were late to an important appointment, and admittedly on a restricted timeline. We expressed to the folks at Herb Chambers Lexus, repeatedly, that we were late to an important appointment, and we felt that was not respected. We test drove the vehicle and were ready to purchase it, but needed to do the purchase paperwork the next day because of our appointment. We were told 'just 15 minutes' 'just one more thing' 'we just need to fill out one more thing then you will be all set', things like that to keep us there so we could purchase the vehicle. We finally left 1 1/2 hours after the 'just 15 minutes' comment and ultimately we did NOT purchase the vehicle. We were extremely frustrated and angry at the lack of respect for our wishes and the constant pressure that we HAD to fill out 'just one more thing' so we could purchase the vehicle then told about many other additional options that we did not want, even after we told them we did not want anything extra. More

I was not looking for a Lexus when I went out looking for cars but found one I loved when visiting Herb Chambers Lexus. Wehn I met Rob, i was impressed by the way he cared about what was important to me as a cars but found one I loved when visiting Herb Chambers Lexus. Wehn I met Rob, i was impressed by the way he cared about what was important to me as a customer. Rob took the time to go thru every step of learning all about the options i had in the car. We had to delete about 20 people from the blue tooth, which Rob did with a smile on his face. We actually started to laugh about it. Rob even delivered it to my house after the final inspection. I would not hesitate to call Rob with any concerns that i might have and feel that I have made a new friend in the process. Rob made me feel right at home and anyone that goes into Herb Chambers Lexus in Sharon should ask for Rob. You will not be disappointed!! More

Herb Chambers Mercedes recommended that I visit the Herb Chambers Lexus before I purchase a Mercedes, they explained that they want me to be completely happy with a decision and because I was so in love wit Chambers Lexus before I purchase a Mercedes, they explained that they want me to be completely happy with a decision and because I was so in love with the Lexus RX, I should have a better experience with the right dealership. Prior to signing on the bottom line for a Mercedes I went to Herb Chambers Lexus and met with Mr. Les Von Pongracz, he is excellent! Les was thorough, polite, professional, patient and very knowledgeable. He knows the vehicles and was proud to talk about them. He listened to my needs and likes and explained all the wonderful and exceptional luxury the Lexus offers. Mr. Von Pongracz reiterated all the great features on the car. The vehicle is perfect for me, from all the comfort inside to the contour of the doors. I'm so happy that I purchased this vehicle and that I visited the Herb Chambers Lexus! The dealership is clean, and offers a complete customer service experience. I am proud to say that I purchased my vehicle from Herb Chambers of Lexus. Thank you. More

We were just looking one day to see if we would be happy in a Lexus Hybrid. We already owned a Lexus GX and loved it. The gentleman who spoke with us that first day was Spero Coston. From our first visit in a Lexus Hybrid. We already owned a Lexus GX and loved it. The gentleman who spoke with us that first day was Spero Coston. From our first visit there was never a feeling of being pressured into making a decision as had been our experience in previous years with other car dealerships. We weren't ready that day to make a deal and Spero told us to give him a call if he could help us in the future. We left feeling totally unintimidated by our salesman. Several months later when we decided to continue our search we made an appointment with Mr. Coston. Throughout our dealings with Spero we found him to be the ultimate professional salesman. He seemed to know exactly what we were really looking for and spent many hours looking for the right vehicle. We are loving our preowned Lexus Hybrid and would highly recommend Herb Chambers Lexus of Sharon, MA and our salesman, Spero Coston. Thank you Spero and everyone we dealt with at this dealership for your professionalism and attentiveness...it was a pleasure doing business with you! Stan & Raine Martisauskas Westwood, MA More

My experience purchasing a Pre-Owned Lexus was by far the best!. I highly recommend Herb Chamber in Sharron, especially my sales person Spero Coston. I didn't feel the sales pressure tactics that many dealer best!. I highly recommend Herb Chamber in Sharron, especially my sales person Spero Coston. I didn't feel the sales pressure tactics that many dealerships use to make a sale. Everyone was extremely helpful and accommodating at Herb Chambers and I hope to revisit the dealer for future purchases. More

When I arrived at the dealership, I received a welcome greeting. Rob Williams was very accommodating. He treats his customers well. I had seen a Mini Cooper in the lot and wanted to take it for a test greeting. Rob Williams was very accommodating. He treats his customers well. I had seen a Mini Cooper in the lot and wanted to take it for a test drive. I was very happy with its performance. Rob did a great job explaining the benefits of the Mini. During all of this he gave me a tour of the facility, which is very impressive. Herb Chambers treats their customers well. I am very happy with the car - the performance and the savings on fuel. I've been looking at Minis for a long time. I'm glad I found one at Herb Chambers. More

I was always leery about a car salesman! We’ve all heard the horror stories about them. They will tell you anything just to get a sale. One day, I visited the sales floor at Herb Chambers Lexus in Sharon, M the horror stories about them. They will tell you anything just to get a sale. One day, I visited the sales floor at Herb Chambers Lexus in Sharon, MA just to look around. I really like the Lexus vehicles; the quality and handling of these automobiles is so beautiful. I ended up talking to the “dreaded” sales person; in this case his name was Robert Williams. After weeks of back and forth discussion, I found that this individual was trustworthy and honest. I was looking for particular types of Lexus with certain features that I believed were important. Robert Williams worked with me until we came up with a Lexus that fit my budget and had the features I deemed were important. At times I asked so many questions and wasn't sure about purchasing the car, and not once did he ever pressure me into buying the car. He made himself completely available, and was straight forward with me. He knew how much I was willing to pay and gave me a straight up number. The purchase was professional, seamless, and he followed up on all the details. I ended up buying one for my wife and one for me. Thank You Robert Williams and Herb Chambers Lexus for your honesty, professionalism, and in the end, two outstanding vehicles! More

This is my second time buying at this dealership and Rob is still the best. Everyone is pleasant and helpful, the service is second to none. is still the best. Everyone is pleasant and helpful, the service is second to none. More