Herb Chambers Lexus of Sharon

I brought my '06 RX 400 in for a standard service and it was discoverd that I needed a very expensive repair done on my rear "knuckles". With only 36k mileage, the warranty would have covered this but for was discoverd that I needed a very expensive repair done on my rear "knuckles". With only 36k mileage, the warranty would have covered this but for the age it was technically out of warranty. The dealership management (Kristen Keough) found a way to make an exception for me. This we extremely appreciated and well outside of what most dealers would provide. In addition, I had the use of a new RX 300 for over a week as this process was being approved and the work done. I can't recommend this dealer more strongly. More

Spero was the most professional sales person I have ever met!! You would be very lucky if you could have Spero as your representative. Give him a call!! met!! You would be very lucky if you could have Spero as your representative. Give him a call!! More

i PICKED UP MY 5TH LEXUS ON 9/17/2011,AND MY 4TH FROM MARK VIGOR I WOULD NOT BUY A LEXUS FROM ANY OTHER DEALER OR SALEMAN.i HAVE HAD ALL MY CARS SERVICED THER ALSO NO PROBLEMS. MARK EVEN CALLED MY WIFE MARK VIGOR I WOULD NOT BUY A LEXUS FROM ANY OTHER DEALER OR SALEMAN.i HAVE HAD ALL MY CARS SERVICED THER ALSO NO PROBLEMS. MARK EVEN CALLED MY WIFE ON HER BURTHDAY,DOES IT GET ANY BETTER.THEY TREAT YOU LIKE A VIP I LOVE GETTING MY CAE SERVICED. More

Spiro was excellent to work with. He went the extra mile in getting us our new CT and getting it registered. He was a pleasure to work with, a man I trust, and someone I would recommend to work with. in getting us our new CT and getting it registered. He was a pleasure to work with, a man I trust, and someone I would recommend to work with. More

We had a great experience working with Sal Gulino when purchasing our new Lexus. He was very professional,knowledgeable and attentive to detail! He was personable, energetic and factual! It was a pleasure purchasing our new Lexus. He was very professional,knowledgeable and attentive to detail! He was personable, energetic and factual! It was a pleasure doing business with Sal at Herb Chambers. More

The experience of purchasing a new car is always a daunting one. Due to the manner of my sales consultant, Robert Williams, it was made into a very positive experience. Having owned a 2002 RX300, I daunting one. Due to the manner of my sales consultant, Robert Williams, it was made into a very positive experience. Having owned a 2002 RX300, I knew that I wanted another Lexus, but the learning curve of the new RX350 was quite fearful. Robert was exceedingly positive, patient, helpful and encouraging, taking an inordinate amount of time to cover every detail, complete with downloading my phone book and setting radio and satellite stations!!!!! And the helpfulness did not stop when I left the dealership as he has answered many questions by phone or email since, and I will expect that that will continue! I would also like to add that he introduced me to Patrick in the immaculate service department and encouraged my son and I to have a bite of lunch at the snack bar!!!!!!!! I would recommend Robert highly to anyone looking for a Lexus. S Converse More

Robert willams is a great salesmen to work with, he will go above and beyond to make sure u r happy with ur purchase, highly recommended. go above and beyond to make sure u r happy with ur purchase, highly recommended. More

Robert Williams was warm, knowledgeable and kind. He Robert Williams was warm, knowledgeable and kind. He made the experience comfortable and easy. He went out of his way to make sure we knew what we Robert Williams was warm, knowledgeable and kind. He made the experience comfortable and easy. He went out of his way to make sure we knew what we were getting into and that we were making the right choice Thank you- Rob. More

Rob was great. Professional and caring. He took at lot of time with me, answering questions and taking my phone calls. He made the car purchase easy. time with me, answering questions and taking my phone calls. He made the car purchase easy. More

Ed Allen was my main contact at Herb Chambers. He was patient, knowledgable, and pleasant. His sales approach was a very effective in that he was not pushy yet he was forceful in his presentation of the patient, knowledgable, and pleasant. His sales approach was a very effective in that he was not pushy yet he was forceful in his presentation of the product and its quality as well the emphasizing the strength of the dealership in providing unequalled service after the sale. He took the time to give me tour of the facility which included an impressive lounge, and a well equipped business center provided for people who have their cars in for service. He explained that there was always a loaner vehicle for those who had to leave their cars and that there was no charge for this service. I was also shown the very large service area and introduced to a very friendly service mgr named Pat. The service area was clean and very well organized. All this was shown and explained in detail by Ed Allen. He explained that each client is provided with one of many service mgrs and that these mgrs supervise the work of those clients assigned to them, making certain that all the maintenance is done effectively and efficiently. John Andrade, Finance Director, was aggressive but not overbearing in presenting the additional products which would add protection and value to Lexus product. He managed to make this added sales effort informative and pleasant. He also knows his business and promotes the added value products well. The Lexus product really sells itself but the human component makes all the difference as to where a person will spend his or her money, in the case of Chambers Lexus of Sharon the human face of Lexus is Mr Ed Allen.......In rereading these comments it sounds like I might be Ed's Dad but I've never met Ed before nor have I visited the Sharon facility, its just that my visit was positive in every way and Ed played a major role in that experience..... Sincerely, J. Leary More