Herb Chambers Lexus of Sharon

When my 2007 Lexus ES350 was totaled in an accident the second call I made was to Spero Coston. We have been doing business since 1999 with success and happiness. Spero is the ultimate personificaton of He second call I made was to Spero Coston. We have been doing business since 1999 with success and happiness. Spero is the ultimate personificaton of Herb Chambers' Brand of excellence. He listened to my concerns, needs and wants with attentive concern. I consider Spero more than a sales representative, he is more a consultant and advisor to me. He has earned my trust over the last 14 years and I would not buy a car from anyone else. In addition I always have my car serviced at the dealership and it paid off when the insurance company settled the value of my car. The service is excellent and very friendly. My gratitude goes to Spero for selling me a new beautiful ES350 in sparkling white. I love my new car! More important I will continue to sing the praises of Spero and Herb Chambers Lexus for years to come. More

A family friend suggested this dealership over the local competitor, so I thought it was worth making the longer drive to visit. My first take was that it was a top-notch establishment; the front desk staff competitor, so I thought it was worth making the longer drive to visit. My first take was that it was a top-notch establishment; the front desk staff, sales associate, and sales manager were all very professional. Additionally, the business development staff I conversed with via email was a pleasure to talk to. I was impressed. The sales manager kindly stopped by during my visit, and mentioned the great deal I was going to get. Unfortunately, they did not have the particular model of vehicle in stock that I was looking for. However, the vibe of professionalism and courtesy left a great impression, making me want to do business with Herb Chambers Lexus. So I changed what I was looking for, and opted to instead attempt to purchase a vehicle that was about $7,000 more than I had planned on spending. However, I felt like I trusted this business. Then it was time to negotiate price, and given the earlier comment about a great deal, I had decent expectations. However, I was greatly disappointed. Their "best" price offered me a trade in value thousands below KBB, and the 'discount' to MSRP was a fraction of what was listed on Edmonds TMV. Also worth mentioning that it was the end of the model year. Given that I had moved so far from my budget, in an effort to make a deal happen, I had hoped to they would be willing to "meet in the middle," and move noticeably on their side as well, but apparently not. I have very little free time, and felt like I unfortunately wasted it attempting to negotiate a fair deal with Herb Chambers Lexus. I do not feel it is fair to mentioned the individuals encountered by name, as ultimately this experience was predominantly influenced by a single individual being inflexible with price; chances are I may have not even met that person. More

I bought 2009 Nissan Maxima from Herb Chambers Lexus through Costco Auto program. After I signed up the Costco Auto program on the internet, Lexus dealer's customer service, Angela, called me within 15 through Costco Auto program. After I signed up the Costco Auto program on the internet, Lexus dealer's customer service, Angela, called me within 15 mins. Then I scheduled the appointment with her (her services is good, friendly and polite) On my "big" day, Angela introduced Rob to me and then Rob walked me through what the Costco Auto Program is. Then he is really patient to listen what my budget is and what kind of car I am looking for. When I picked up the car, he carefully went through everything with me. For example, how to connect my cell phone to the car, and all other functions from the cars. (His service is excellent ---- patient, good listener, understand every point I need) Joe explained the add-on package to me. He is a very nice person. At one point, I did not really want to sign up any add-on package because of the expensive monthly payment. He helped me out to balance the monthly payment, and the deposit, and package selection. Finally, I signed up couple add-on items. Thank you for all!! your service is great. I definitely recommend Herb Chambers Lexus to my friend and my coworker. If I need to buy another car in the future, I know where to buy it from now. More

Robert Williams was our salesman. He was not only friendly, but very knowledgeable of his product, He was extremely easy to work with, and he helped us find exactly what we wanted in an automobile. friendly, but very knowledgeable of his product, He was extremely easy to work with, and he helped us find exactly what we wanted in an automobile. We truly enjoyed the experience of purchasing our Lexus from Rob. From the point of sale he followed up with us three times by telephone to see how we were enjoying our new vehicle. He never gave up on us, and we will recommend him to our friends and family. Thanks Rob! Cathy and Chuck Thibaudeau More

My recent experience at Herb Chambers Lexus with salesperson Nick Salem was an enjoyable experience. Having been there a few weeks before and not buying a car, I returned and was paired with Nick. salesperson Nick Salem was an enjoyable experience. Having been there a few weeks before and not buying a car, I returned and was paired with Nick. I found him professional, honest, friendly and most of all not the pushy car salesman. After the test drive and overcoming my questions and concerns from my prior visit about a new RX (I have owned two prior Lexus’s from Herb Chambers) we began the dreaded deal process, only to find Nick most helpful and making the process easy. This positive experience continued through the financing, delivery and I drove away with my new car. I would recommend anyone looking at buy a vehicle at Herb Chambers Lexus to ask for Nick Salem, a salesperson who makes buying a car easy. Mary S-P. Norwood, MA. 4/28/13 More

I have known Sam for several years. He sold me my first Lexus ES in 2008. I enjoy conversing with him on a range of topics and always have every confidence that not only does he know me as a person, but he Lexus ES in 2008. I enjoy conversing with him on a range of topics and always have every confidence that not only does he know me as a person, but he knows my interests in a vehicle. As a woman, I feel like he is genuine and sincere, and trustworthy. I am a regular at the dealership and encourage others to buy/lease from them. My daughter and now her new husband are on their second Lexus vehicle due to my influence. Had my experience with Sam for sales not been so good, I wouldn't have sent others. I am also impressed with the service people, and particularly miss Holly who had been my service consultant. More

Coming from the sales industry, I am typically frustrated by the agonizing process of being immersed in a high pressure sales environment. The entire experience typically leaves me exhausted and annoyed wit by the agonizing process of being immersed in a high pressure sales environment. The entire experience typically leaves me exhausted and annoyed with both the sleight of hand and the incentive based tactics used to entice one to purchase then and there. My recent trip to Herb Chambers Lexus actually left me pleasantly surprised. I worked with Sam Pellows whom seemed quite knowledgeable and relaxed. Instead of making me feel like I was being sold a vehicle, I was left with the overall impression that I was being helped to find something to suit my needs. As I assume most people do in this type of technological environment, I went into the dealership “knowing” what I wanted and what would be best for my uses. Fortunately instead of simply showing me what I insisted on looking at, Sam also helped me to realize that there were options that I wasn’t even aware of. With the vast amount of products on the market both used and new, the options can be overwhelming. I was very pleased to find a dealership that was not only able to help match me to the most appropriate vehicle for my needs, but also left me feeling positive about the decision I had made and relaxed and refreshed after the experience. I would gladly return to Herb Chambers Lexus in Sharon and am happy to find that in this market of price price and more price, quality service still exists. More

Upon entering Herb Chambers Lexus we were warmly greeted, and Rob Williams was prompt and on-time for our appointment to discuss new and CPO cars. Rob was polite and courteous while listening to our needs. and Rob Williams was prompt and on-time for our appointment to discuss new and CPO cars. Rob was polite and courteous while listening to our needs. He was very thorough in his explanation of Lexus CPO. After test-driving the RX that met our needs, Rob was very patient during the decision making process. With no pressure and making us feel comfortable through the process, we made our decision with confidence and couldn't be happier! We certainly will refer family and friends to Rob Williams for a satisfying car buying experience. More

My family and I worked with Ming "Sam" Li, My family and I worked with Ming "Sam" Li, Sales & Leasing Consultant, during the purchase of our Lexus certified pre-owned vehicle. Ming was wonde My family and I worked with Ming "Sam" Li, Sales & Leasing Consultant, during the purchase of our Lexus certified pre-owned vehicle. Ming was wonderful to work with and took care to help with all of our concerns during our purchase process. He was insightful, thoughtful and detail oriented throughout the entire process. Our sales manager was quick, decisive and fair during our final discussions around price and other care abouts. Follow-up has been excellent! Herb Chambers Lexus took care of every detail that we discussed prior to our purchase. I recommend that you discuss any interest you may have in Lexus products with Ming "Sam" Li at Herb Chambers Lexus. More

My overall experience with Herb Chambers Lexus was phenomenal. Staff was experienced,courteous and professional. Spero Coston was exceptional. His knowledge of the product was incredible. He was thoro phenomenal. Staff was experienced,courteous and professional. Spero Coston was exceptional. His knowledge of the product was incredible. He was thorough but relaxed and spent the time I needed to learn about the automobile but was intuitive enough to know when I reached my saturation point. He has followed up giving reassurance that he will always be available. More