Herb Chambers Lexus of Sharon

This has been our 4th vehicle that we have got at this dealership. Also our sister has got a Lexus from this same dealership and the same salesman Robert Williams. Each time we have received very friendl dealership. Also our sister has got a Lexus from this same dealership and the same salesman Robert Williams. Each time we have received very friendly and courteous customer service from Robert. Also our sister has had Robert as well. The dealership is always very enjoyable to deal with from the customer service level to the service maintenance level. More

I was recommended by my friend after she had a good car buying experience and she was right. I called Robert Ross and explained what I was looking for and what I wanted to spend. By the time I arrived for buying experience and she was right. I called Robert Ross and explained what I was looking for and what I wanted to spend. By the time I arrived for my scheduled appointment he already had a vehicle fitting every thing I was looking for. Robert Ross was exceptionally professional and even with a few hiccups with financing, Mr. Ross kept me informed every step of the way. When I finally arrived to sign paperwork and hopefully take my new vehicle home I was told I would have to wait until the next day since Robert Ross was off for the day. 2 hours later it received a phone call from Robert and on his day off he went in to work and handled my plates and insurance and informed me that I could pick up my car. This dealership is not only beautiful but they work hard for there customers. More

Robert Williams was exemplary in identifying the ideal vehicle for me. His customer service was impeccable. Robert pays great attention to detail. He was extraordinarily helpful and accommodating to make vehicle for me. His customer service was impeccable. Robert pays great attention to detail. He was extraordinarily helpful and accommodating to make the purchase of my vehicle as seamless as possible. This is the 4th Lexus I have bought and I intend to return to Herb Chambers Lexus and work with Robert Williams for my next Lexus purchase. More

I LOVE Spero! He is THE best Lexus car salesman. He has helped me with the purchase of my fourth Lexus purchase. There are not enough words to describe how easy and enjoyable he makes the car buying exper helped me with the purchase of my fourth Lexus purchase. There are not enough words to describe how easy and enjoyable he makes the car buying experience. He is honest and very professional yet makes you feel like part of the family--always a big hug and kiss hello and good-bye! He makes it so you don't want to go buy a car anywhere else. The service department, namely Ronni Travers, is TOPS too! Spero just recently semi-retired but is till available for all your Lexus needs but by appointment. I would and do highly recommend Lexus of Sharon for buying a car. More

I had the opportunity to met Chris G and he was so professional, kind and knowledgeable about every question I had. I purchased a 2009 Venza and this was the first time a car deal has gone down fast, professional, kind and knowledgeable about every question I had. I purchased a 2009 Venza and this was the first time a car deal has gone down fast, easy, and swift Chris was a delight to work with, he was like a breath of fresh air. The reception Chris gave us was spotless a ten over ten. Every body was so nice helpful and well dressed Just wanted Chris to be recognized for an outstanding service. Thanks for giving me my new ride H.C sincerely Ese.O More

After arriving home from Boston via commuter rail my car in parking lot had a flat tire - hit a pot hole in am. Called dealership, spoke to Mike Crosby and very shortly he and Jay Landry arrived to assist in parking lot had a flat tire - hit a pot hole in am. Called dealership, spoke to Mike Crosby and very shortly he and Jay Landry arrived to assist me. Once spare was put on, I was able to drive to dealership where Kristen Keough took over. A new tire was installed and they gave me a complimentary car wash! Very grateful to all involved! More

This is my third ES sedan since 1999. My first 2 were bought at Herb Chambers' original location in Walpole,Ma. Spero Coston was & still is the sales consultant for all my purchases. He is by far one of bought at Herb Chambers' original location in Walpole,Ma. Spero Coston was & still is the sales consultant for all my purchases. He is by far one of the best sales persons I have dealt with. His honesty & professionalism is outstanding. I would recommend him & this dealership to my friends & family. More

My family and I walked in, and met a gentleman named Sanjay Khairmode. Sanjay was polite and informative, giving a great presentation. He informed me well about all Lexus cars, and how buying a Lexus is Sanjay Khairmode. Sanjay was polite and informative, giving a great presentation. He informed me well about all Lexus cars, and how buying a Lexus is a great experience. I went to visit BMW and Mercedes also, but the service there was not even as close to what Sanjay had provided at Herb Chambers Lexus. I called Sanjay, on his day off, and he was caring enough to meet me at the dealership to show me more cars, and explain a few more aspects on leasing a Lexus GS 350. I ended up leasing a GS 350, and am proud of my decision.The overall experience was A+, and I will recommend all of my friends and family to go see Sanjay at Herb Chambers for the best car buying experience. More

Rob is a true professional , his approach consisted of no sales pressure and he is extremely knowledgeable . We have left other dealerships because of the sales person and found our experience at Herb Chambe sales pressure and he is extremely knowledgeable . We have left other dealerships because of the sales person and found our experience at Herb Chambers Lexus a true pleasure. More

The first person I worked with was Sanjay. I felt as though he made certain assumptions about whether or not I had done any research before coming to the dealership. I asked him how much he would offer though he made certain assumptions about whether or not I had done any research before coming to the dealership. I asked him how much he would offer me for a trade in on my 2003 Lexus. His initial offer was $2k below the book value. When I asked he said the offer was book value. He was pleasant enough but I didn't like feeling as though he thought i knew nothing about the value of cars. I chose to leave without explaining why ... Even though I really loved the 2013 ES350 that I looked at that day. My car was being serviced and I am sure it was not by chance that loaner car turned out to be the vehicle that I viewed on the lot. A few days later I called to speak with a sales manager because I clearly did not want to close a deal with some one (Sanjay) who was so obvious about his assumptions about me and asked it I could come in a talk with her about the car I had seen and driven. Although she never explained why she couldn't or didn't close the sale with me, she introduced me to Bill who was absolutely great. He was very patient, took time to make sure that all of mt questions were answered and never pressured me or hurried me along. Actually, he didn't come across as a typical salesperson who just wants to close a deal. When I called on the day I was to pick up the car I purchased and told Bill I didn't have anyone who who come there with me to drive my old car back home, he offered to come pick me up. As someone who has worked in the financial services industry for over 37 years, I call that extraordinary customer service! Bill could have easily just told not to worry, the car will be ready whenever I was able to get there. I would definitely recommend Bill to friends and family. This is my 4th Lexus purchase and I rave to friends and family about your service department - I have never had a bad experience. It is great to have good sales people but it is even greater to have a good service team to work with after the sales have been closed. I continue to be a very satisfied customer with this dealership! More