Herb Chambers Lexus of Sharon

A Deal and Professionalism Worth The 800 Mile Drive I purchased a 2016 Toyota 4Runner Premium ( WITH OPTIONS EXACTLY WHAT I WAS LOOKING FOR) from on-line. I live over 800 miles from dealership, nothing I purchased a 2016 Toyota 4Runner Premium ( WITH OPTIONS EXACTLY WHAT I WAS LOOKING FOR) from on-line. I live over 800 miles from dealership, nothing in my area offered what I was looking for. By phone conversations a sales agreement was made without me actually being able to personally view the vehicle. Rob Williams and Johnny Saghbini went the extra mile for me by taking requested photos and emailing them to me along with other pertinate information relating to the vehicle. They also gave the vehicle a complete look-over as if they were buying it themselves. They were very professional and easy to work with, and most important, "THEY FOLLOWED THROUGH WITH WHAT THEY SAID THEY WOULD DO" This is what builds and earns my trust. My son and I drove the 800 miles to pick up the vehicle and we were NOT disappointed. The sale was smooth and fluid (even on a Sunday) and the Title and other documents were "Over-nighted Air" to me as promised. Can't say enough good about our experience. My 17 yr old son was very impressed and excited about this experience and said to me "Dad, I want to buy my first car from here!" So we may be up for another road trip in the near future. More

Was excellent experience Your employee was v kids d and helpful all the way through just had stop by to look for a car but ended up buying the same day Your employee was v kids d and helpful all the way through just had stop by to look for a car but ended up buying the same day More

Highly recommended, very satisfy Bassem Rashidi worked very hard to find us the a pre-owned Lexus IS-350 that we have been looking for but I am very picky with colors and low miles. H Bassem Rashidi worked very hard to find us the a pre-owned Lexus IS-350 that we have been looking for but I am very picky with colors and low miles. He was so professional and patient with us. We were just browsing around the showroom and he was already helping someone yet excused himself from his current customer to ask us if we have any questions. We decided to wait for him to be done because that's the type of person we want to work with. Lexus of Sharon has our commitment to work with Bassem when the right car arrives to their showroom. More

Excellent professional sales. Facility is very nice. The stuff is friendly and helpful. The sales personnel is knowledgeable, polite and not pushy. I bought a used car and that Facility is very nice. The stuff is friendly and helpful. The sales personnel is knowledgeable, polite and not pushy. I bought a used car and that was a great experience. More

Long Time Customer .... No More I started dealing with the Herb Chambers group in 1989. The sales and service staff was second to none. We purchased a Lexus LX 470 in 2003. The deal I started dealing with the Herb Chambers group in 1989. The sales and service staff was second to none. We purchased a Lexus LX 470 in 2003. The deal was fantastic , from delivery of the vehicle to the follow up service. When i purchased the vehicle we agreed ALL service would be performed by the dealership.For many years the service and staff was excellent. A few years ago we decided to lease a new vehicle . The dealership had constantly nagged me on how they wanted to buy back my LX470. When the time came and we decided to sell them the vehicle it became a bait and switch. I told them from the get go . I didn't want another truck. I just wanted to sell this one. after wasting TOO much time with the dealership with them trying to get me into another car ..I sold the LX for $ 10,000 MORE than what they offered me to a private party. The dealership had been going thru MANY changes, Head Sales Managers, Service managers. The quality of service was declining. We went on to lease a vehicle. after spending 2 days going over all the details and picking out the truck we signed the papers. The salesman gives us a nice hand shake and assured us he would be there for any issues about the vehicle . 2 days after we drove our truck off the lot . The salesman retired. No big deal. The life of the lease I felt i was paying too much. My fault. I should have done my homework. Now, the lease is up and its time to either return the vehicle or get another one from Herb Chambers. We have been LOYAL customers of the dealership for 14 years. Add up ALL the service invoices over 14 years. I make an appointment to look at new vehicles. The woman who I have the appointment with deflects us to a young woman who has been there 3 months. The salesperson has Little or NO knowledge about the model we are looking at . She tells us the truck ONLY comes with a red interior. My wife grabs a flyer on the vehicle. It comes in 3 colors. Now the fun begins... She breaks out a computer print out, after making us wait in the lobby for an hour , finally because I had her paged ' she was "closing a deal with someone else ", ALL the trucks available. 5 on the east coast. We call it a day and head out for lunch. Another salesman calls me with all wrong information about what i want. My phone gets blown up with text messages and phone calls . They want $1,000 down payment to LOOK for a truck. I refused. She came back with they are going to " Do me a favor " now its just $500 to find the vehicle After 2 days of being aggravated we decided to go to INSKIP Lexus in Warwick. In 45 minutes the vehicle was located. In 2 days the vehicle is in our driveway. And $ 150. a month cheaper . After ALL these years of being a LOYAL customer and bragging how GREAT Herb Chambers was.... I Will unfortunately NEVER deal with them again. Its too bad. For so many years it WAS a Great dealership.... Not any more. also, I am not naming anyone on purpose. Everyone needs a job and I don't want to get anyone fired. Losing MY business and recommendations is good enough . More

Jordan Lockett is the BEST!! Jordan was great throughout the entire process! Incredibly knowledgable, honest and professional. Her customer service was top notch! Was refreshing t Jordan was great throughout the entire process! Incredibly knowledgable, honest and professional. Her customer service was top notch! Was refreshing to meet a car salesperson who wasn't the typical cheesy car sales people you meet. Lexus certainly steps up the game and if you have the extra 100$ a month its worth it for the better service! Thank you! We love our new Car! We will definitely recommend this dealership and Jordan specifically to our friends and family! More

Great experience working with Bassem My husband and I recently bought a new RX350. Bassem Al-Rashidi was our salesman. Bassem was extremely helpful, professional and friendly. He answer My husband and I recently bought a new RX350. Bassem Al-Rashidi was our salesman. Bassem was extremely helpful, professional and friendly. He answered all of our questions honestly and was extremely knowledgeable. Thanks Bassem for a positive experience in buying our new car and we will definitely recommend you to anyone looking to purchase a new car at Lexus in Sharon. More

The best car buying experience I've ever had! These days when we think of car buying it’s with trepidation. We immediately think of the pushy salesman who is trying to sell you the most expensive These days when we think of car buying it’s with trepidation. We immediately think of the pushy salesman who is trying to sell you the most expensive vehicle on the lot! Better yet the salesman, who doesn’t even listen to anything you say and ignores all the questions you ask! Well that’s exactly how my car buying experience was going on a rainy Saturday morning. I was so fed up with all the malarkey I went home convinced now was not the time to buy. My sister persuaded me to try the Herb Chambers Lexus dealership in Sharon. So I went… and I’m so glad that I did! I was introduced to Hung Truong, he was so personable and friendly that I immediately felt comfortable. He was very informative and patiently answered all my questions, but most of all he LISTENED to what I was looking for in a car. He found me my CPO RX350 with everything I wanted for a REALLY GREAT PRICE! I felt like I was getting the deal of a lifetime! He made this one of the best car buying experiences that I’ve ever had. Even after the purchase he continued to be a great help to me. Everyone, I spoke to at this dealership were so friendly and welcoming. With that being said, If you’re looking to buy a Lexus I highly recommend you ask for Hung! Thanks again Hung! I love my car! Best Regards, Gail S. More

Great experience Spenser Lackey was an excellent salesperson. He was knowledgeable, comfortable with people, had fun at his job, did not let any details fall through Spenser Lackey was an excellent salesperson. He was knowledgeable, comfortable with people, had fun at his job, did not let any details fall through the cracks. At the time, I remember thinking what an unusual combination of personal qualities. He was relaxed and not pushing for the sale. I imagine that he can relate to all kinds of people. It was a really good experience. More

Fantastic experience! The entire experience at Herb Chambers Lexus was fantastic. Spenser was a great salesperson - he made the buying experience a pleasure, and helped me The entire experience at Herb Chambers Lexus was fantastic. Spenser was a great salesperson - he made the buying experience a pleasure, and helped me to drive away in my IS 250 in no time. The service department is great as well. Will definitely be coming back. More