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Herb Chambers Lexus of Sharon
Sharon, MA
5,869 Reviews
At Herb Chambers Lexus, it's our people who truly make the biggest difference. We employ the most talented Lexus professionals in the business: Our Lexus sales experts can guide you to the exact model and trim you want. Our Lexus finance experts can work within your budget. And our Lexus service technicians can help you stay on the road with confidence for many miles and years to come. Plus, we offer complimentary loaner vehicles to customers who service their vehicles with us, as well as complimentary car washes for life. We've also designed our Lexus dealership to be an inviting place for all of our customers, offering a complimentary café bar and work space with Wi-Fi.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 AM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 5,869 reviews
December 01, 2018
Customer Service Exp erience I have been in the market for a new car, no rush I have a 2009 Nissan Sentra, I want to do my research and making sure I'm getting the best value out I have been in the market for a new car, no rush I have a 2009 Nissan Sentra, I want to do my research and making sure I'm getting the best value out of a new purchase. I just happened to call the Herb Chambers of Lexus just for some general information and I got James Burbine who answered my call, and to my pleasant surprise he was absolutely superb. He treated me as if I was talking to him face to face, his product knowledge was second to none, his patience with my multitude of questions was quite refreshing since it was just a phone call. I do know this if I do decide to go with a Lexus for my new car I will only see James Burbine. More
by BukAttack23
Employees Worked With
James Burbine
December 01, 2018
We loved working with Chris! We went last night to look at cars, and potentially trade in my Jeep. We were lucky enough to work with Chris, who was extremely helpful! We looked at We went last night to look at cars, and potentially trade in my Jeep. We were lucky enough to work with Chris, who was extremely helpful! We looked at two cars, and fell in love with a used Lexus. Chris and his sales manager worked to give us a deal that we felt extremely comfortable with. It was clear they wanted us to be comfortable with our monthly payment, and they did whatever they could to make that happen. While we filled out paper work, Chris took the new car to get a final clean up, and he even put a giant bow on the car to make it special. I feel that sometimes dealerships don’t value their used car buyers as much as new car buyers, but I felt that Chris and his team really worked to make it a great experience for us. Chris taught us about the features of the car, and took a few extra minutes out of his night (he already stayed way past closing to help us finish the deal) to take a few pictures of us with our new car! I appreciated that Chris was so kind, and easy going throughout the process. I was very nervous to trade in my car, but he made the process easy and comfortable. I highly recommend this dealership, and if Chris is available, you should definitely ask for him! More
by Taydean2011
December 01, 2018
Great Service Ronni has been my service advisor for a number of years. She goes out of her way to take care of you. She is great with recommendations on what serv Ronni has been my service advisor for a number of years. She goes out of her way to take care of you. She is great with recommendations on what services you should have done immediately and which items you can take care of later. She is especially good with unusual situations such as when something that needs to be taken care of is not covered by warranty. She was able to work with Lexus and get me a "goodwill" that saved me $750. When I needed replacement tires and wanted a specific special tire not stocked by Lexus she ordered the tires from an outside supplier and arranged to have them installed on car. She is the greatest. More
by jbault
Employees Worked With
November 30, 2018
Excellent Customer Service I came in for a regular check up and Ken Alves was friendly and easy to deal with. When I left I noticed something wrong with my wipers and immediate I came in for a regular check up and Ken Alves was friendly and easy to deal with. When I left I noticed something wrong with my wipers and immediately called Ken. He said it may have been a mistake from when they washed it and replaced my wiper very quickly no questions asked. I understand mistakes happen and Ken's response to it was excellent customer service. Great Job! More
by JM39
Employees Worked With
Ken Alves
November 30, 2018
Ken Alves is a key player in the service department One day I happened to be driving by this dealership when 2 warning lights came on my ES350. Ike everyone else I hate seeing these lights. I pulled in One day I happened to be driving by this dealership when 2 warning lights came on my ES350. Ike everyone else I hate seeing these lights. I pulled in with no appointment and was immediately greeted by Mr Alves. Within no time at all we discovered I only needed some air in the tires and a new key battery. I just can’t say enough good things about this employee, not only did he set tire pressures he also took care of my battery and even got me a wash. I hope Mr Chambers takes a moment to recognize it’s the people who make a difference, everything else is just brick and mortar. More
by Lexusman76
Employees Worked With
Ken Alves
November 30, 2018
Thank you Eric!!! Eric! Thank you for helping me with my RX! I was stranded and you were able to get me back on the road. I appreciate all your help and will be back to Eric! Thank you for helping me with my RX! I was stranded and you were able to get me back on the road. I appreciate all your help and will be back to take you up on that free car wash! Thank you More
by Ldysil983
Employees Worked With
Eric Castillo
November 30, 2018
Great as always Stopped in for a quick car wash to get the salt off. James greeted me by name and showed a a few cool features on the navigation system. Nothing in i Stopped in for a quick car wash to get the salt off. James greeted me by name and showed a a few cool features on the navigation system. Nothing in it for him but he took the time to make sure I'm getting the most out of my Lexus and had a great experience. More
by BigLex1
Employees Worked With
James Burbine
November 29, 2018
Eric Castillo! Eric Castillo demonstrates professionalism, respectful and caring to clients needs & demands, he always smiles & feels welcome , he has delivered on Eric Castillo demonstrates professionalism, respectful and caring to clients needs & demands, he always smiles & feels welcome , he has delivered on all fronts ,very satisfied. Thanks👍 More
by Lexus 350IS
Employees Worked With
Eric Castillo
November 27, 2018
Great Experience I had a great experience with Herb Chambers Lexus of Sharon, starting with my salesman Chris Anderson (who did a great job of selling me) to the sales I had a great experience with Herb Chambers Lexus of Sharon, starting with my salesman Chris Anderson (who did a great job of selling me) to the sales manager, Sam Prusack. I also had a positive experience with the Finance/Lease operations area. Overall, a very positive experience and I would highly recommend the dealership! More
by Bobby T
Employees Worked With
November 27, 2018
Thanks to Nick Salem and Andrew Tavares This is the 3rd Lexus purchased at Herb Chambers. Nick & Andrew were both courteous & professional, Every detail was explained thoroughly. Herb Cha This is the 3rd Lexus purchased at Herb Chambers. Nick & Andrew were both courteous & professional, Every detail was explained thoroughly. Herb Chambers should be proud to have these two gentleman working for them. More
by Pat & Bob
Employees Worked With
Andrew Tavares, Nick Salem
