Herb Chambers Lexus of Sharon

Deeply disappointed, but happy I went with Hingham I contacted the internet sales representative about a particular used vehicle that I was very interested in, and was given an "appointment" to see the I contacted the internet sales representative about a particular used vehicle that I was very interested in, and was given an "appointment" to see the car the next day at 2:15p. Around 9am on the day I was supposed to see the car, I received word that the exact car I was interested in had been sold. I get it, cars sell quickly, but I would have either put a deposit on the car or purchased the car the same day that I inquired about it rather than wait for an "appointment" to see the car while they were busy trying to sell it to someone else. I think it was unhelpful bordering on dishonest not to explain my options in seeing the vehicle the day I inquired about it. Moreover, I think it is foolish to set up "appointments" to see cars...it is not a doctors office, it's a car dealership. Needless to say, I purchased a much better, newer car at Herb Chambers of Hingham on the same day, traded in a very clean RX350, and will be purchasing many more from them in the future. My advice for Herb Chambers of Sharon is to take people seriously when they inquire about a car, and if you are going to set up "appointments" the next day for people to see the car they are inquiring about, do something to secure the vehicle like take a deposit or something, or advise them to come in that day and do the deal. I will say that I do appreciate the fact that I was notified that the car was sold out from under me before coming into the dealership and wasting my time. More

New Tires Needed ASAP When my car was in last week for servicing,Ken told me I would need 2 new front tires soon. Soon became urgent. Ken made sure the tires I wanted were When my car was in last week for servicing,Ken told me I would need 2 new front tires soon. Soon became urgent. Ken made sure the tires I wanted were in stock and got me an appointment within 24 hours. More

Always there for me! I want to share my experience from 3-1-19. Mark Forcucci was great in helping me in the middle of a snow storm without an appointment. My car overh I want to share my experience from 3-1-19. Mark Forcucci was great in helping me in the middle of a snow storm without an appointment. My car overheated and radiator started leaking. Mark got me right into a loaner vehicle and assured me he would get the car fixed right up. By the next day he had ordered a new radiator, had it installed and cleaned the car for me. I can always count on Herb Chamber Lexus and Mark Forcucci. More

Ken Alves to the Rescue I had somehow gotten my grandson’s car seat completely locked up in the seat belt of my 2015 Lexus RX350. Both my husband and I tried over and over I had somehow gotten my grandson’s car seat completely locked up in the seat belt of my 2015 Lexus RX350. Both my husband and I tried over and over again to get the seat belt to release to no avail. I called the dealership where we had purchased our SUV the previous summer. I was assured that Ken Alves would be available to resolve the problem. I arrived at the dealership the next afternoon. Without even requiring me to get out of the car, Ken went to work on the car seat. Within 5 minutes he had the seat belt released (it was actually the car seat and not the belt that was the problem). Not only was there no charge, but Ken offered to wash my car! Since I had been there just the week before for my (free) service, I declined the car wash. I asked Ken if I could give him a tip for his help and he replied “No thanks, it’s just what we do”. What a great experience. Ruthanne Molyneaux More

Service Stopped in for regular service and I know my Ls600 is in good hands with Eric. Anytime I need service Eric gets me in right away and is upfront about Stopped in for regular service and I know my Ls600 is in good hands with Eric. Anytime I need service Eric gets me in right away and is upfront about everything. Been a repeat customer for quite some time now. More

Ken never disapoints! Whenever I come in to get maintenance services done, Ken always greets me with a smile. He's very educated and truly knows the ins and outs of the of Whenever I come in to get maintenance services done, Ken always greets me with a smile. He's very educated and truly knows the ins and outs of the of the company. A genuine person and a family man that knows the importance of respect and care. Outstanding and helpful person overall! More

Scratches Brought my car in after my wife hit it with her car. They brought us in immediately and took care of the scratches. Service was spot on and they also Brought my car in after my wife hit it with her car. They brought us in immediately and took care of the scratches. Service was spot on and they also gave my car a great detail! More

Great service and fast, too I am really pleased with the way my car came out after having some scratches removed. You can’t even tell now. Didn’t have to wait long and Ken was ve I am really pleased with the way my car came out after having some scratches removed. You can’t even tell now. Didn’t have to wait long and Ken was very professional. More

I love my new UX Blest and the team is great and effective. He is patient and nice to answer all our questions. We looked all the options we can have and pick the one Blest and the team is great and effective. He is patient and nice to answer all our questions. We looked all the options we can have and pick the one we like most. The day when pick up the car, it's very nice and clean. He went through all the details about the car again. Very informative. More

Great service, Ken. Ken always takes exceptional care of my car and my concerns. He is very polite and makes sure I am very satisfied with my service. He made my service Ken always takes exceptional care of my car and my concerns. He is very polite and makes sure I am very satisfied with my service. He made my service experience exceptional. Thank you John More