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Herb Chambers Lexus of Sharon

Sharon, MA

Overview
Employees
Reviews
Vehicles
4.9
5,501 Reviews
At Herb Chambers Lexus, it's our people who truly make the biggest difference. We employ the most talented Lexus professionals in the business: Our Lexus sales experts can guide you to the exact model and trim you want. Our Lexus finance experts can work within your budget. And our Lexus service technicians can help you stay on the road with confidence for many miles and years to come. Plus, we offer complimentary loaner vehicles to customers who service their vehicles with us, as well as complimentary car washes for life. We've also designed our Lexus dealership to be an inviting place for all of our customers, offering a complimentary café bar and work space with Wi-Fi.
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25 Providence Hwy, Rte. 1

Sharon, MA

02067

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Showing 5,502 reviews

September 02, 2022

Will was amazing ! Great customer service! Really worked with me to get my dream car. Very happy and would definitely recommend Lexus if Sharon .. especially will!! More

by Nicole
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Than
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 02, 2022 -

Herb Chambers Lexus of Sharon responded

Thanks for supporting Herb Chambers Lexus of Sharon with a fantastic review, Nicole! We're thrilled Will demonstrated our commitment to excellent service. Enjoy your dream car!

September 02, 2022

I went to bring my car for an annual service . It was brought to my attention of additional service that was needed .they provided me a car so I didn’t have to stay there and wait . More

by Dlc1913
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Vicente
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Valadao
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Sep 02, 2022 -

Herb Chambers Lexus of Sharon responded

Our team is delighted to see your glowing review! Thank you for supporting Herb Chambers Lexus of Sharon and we will see you next time!

September 02, 2022

Mark Forcucci had all the answers to my questions and the car was ready on time.He is courteous and great to deal with as a true professional service advisor.Thanks Again Mark More

by Marc.vigor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Forcucci
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Sep 06, 2022 -

Herb Chambers Lexus of Sharon responded

Thanks for your glowing review, Marc! We're thrilled Mark could offer outstanding and timely professionalism. Drive safe, and we'll see you next time at Herb Chambers Lexus of Sharon!

September 02, 2022

We have always had excellent experience with Herb Chambers Lexus Lexus of Sharon, both sales and service. More

by Yb29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Forcucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 06, 2022 -

Herb Chambers Lexus of Sharon responded

This is what we love to see! Thanks for being a Herb Chambers Lexus of Sharon customer!

September 01, 2022

Again! Great service. Love my RX. 240k miles and still drives like new. WHY? Because of consistent great service at this dealership. More

by Jody H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Forcucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 01, 2022 -

Herb Chambers Lexus of Sharon responded

Jody, we are blushing! Thanks for supporting Herb Chambers Lexus of Sharon with such a kind review. It's an honor to provide excellent service to wonderful customers like you!

September 01, 2022

I have dealt with this dealership for over 10 years, great company. Highly recommend them More

by Love my Lexus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Forcucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 01, 2022 -

Herb Chambers Lexus of Sharon responded

We are so grateful for your 10+ years of business! Thank you for choosing Herb Chambers Lexus of Sharon and for recommending our work to others. See you next time!

Sep 01, 2022 -

Love my Lexus responded

Thank you Mark, for the service today and I am thankful for the great care given by you and your company. I appreciate you for making my vehicle safe and reliable for me always. Dale Mongeon

September 01, 2022

Everyone from the salesman to finance department was great! Very helpful and accommodating. Highly recommend herb chambers Lexus More

by Dp48
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hung Truong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Keevers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 01, 2022 -

Herb Chambers Lexus of Sharon responded

Thank you for the review. We're happy that the team was accommodating and helpful! We're grateful for your business, see you again next time here at Herb Chambers Lexus of Sharon!

August 31, 2022

I had a great buying experience with Nick Pacheco and Richard Keevers. I highly recommend these two and would not hesitate to go back. More

by shession13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Keevers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Pacheco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 01, 2022 -

Herb Chambers Lexus of Sharon responded

It makes our day to see Nick and Richard delivered a fantastic experience that's earned Herb Chambers Lexus of Sharon your confidence! Enjoy your new ride!

August 31, 2022

Wonderful service at fair prices. Always delivering what was promised, with no surprises. Ryan is great to his customers More

by Brucen50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Valadao
Report | Print
Sep 01, 2022 -

Herb Chambers Lexus of Sharon responded

It's our pleasure to provide straightforward professionalism that's met your expectations! Thanks for supporting Herb Chambers Lexus of Sharon and giving Ryan a shout-out!

August 31, 2022

I purchased a Lexus Certified sedan earlier this month, along with $3000 extended warranty. My driver’s seatbelt will not retract, causing a safety issue. I have been unable to get ANY response from sales More

by Disappointed in Herb Chambers
Customer Service
Recommend Dealer
No
Employees Worked With
Bill Kessler
1.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Vicente
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 06, 2022 -

Herb Chambers Lexus of Sharon responded

I am very sorry for the issue you are experiencing with your seatbelt, and for the trouble you have had reaching our team to resolve this. I would like to step in and assist you, so please consider reaching out to me directly so I can address your concern and regain your confidence in our work. Thank you, Johnny Dang - General Manager - jdang@herbchambers.com

Sep 06, 2022 -

Disappointed in Herb Chambers responded

Johnny, Thank you for reaching out again. I truly wish that I’d gotten this kind of response from ANYONE at Herb Chambers prior to writing my review on Dealerrater.com on 8/31. I did make this known on my Herb Chambers Survey 7 days before posting this review on-line. I also responded to every Herb Chambers email, from.various Herb Chambers employees thanking me for my purchase, and asking me to contact them if I needed help, but did not hear back from any of them until after my dealerrater review was posted. Timeline: 8/12 purchased car 8/18 arrived to get new registration and sticker, and I asked them to repair seatbelt. I was told that Herb Chambers didn’t consider it a safety issue. 8/22 emailed salesperson for guidance. Was told he’d get back to me. 8/24 filled out Lexus Survey, noting my issue. 8/28 emailed Brian Lopz and Gerry Baker 8/28 replied to text from Randy Vicente asking me for a positive review, telling him that my review will reflect my experience so far. 8/31 After no response from HERB CHAMBERS Sharon, I filed a review on Dealerrater.com.. I honestly didn’t think anyone would even see it, but I needed to vent my frustrations with Herb Chambers because I felt I was getting the “brush-off” after 9 days of being ignored, and 3 weeks after my check cleared. 8/31…Everyone from Herb Chambers was calling me after seeing the Dealerrater review. My suggestions: Don’t send Herb Chambers surveys if nobody even cares what the customer reply is, Don’t send emails saying “Reach out to us” if nobody intends to reach out. Don’t promise to call back if you do not intend to call back. Listen to what the customer says when they have a problem, he might be right. I really expected a positive experience by choosing Herb Chambers Lexus. I ended up with a frustrating, weeks long experience, which has really tested my patience and blood pressure. Regaining my confidence can only be accomplished by never putting me through this again when I reach out for help. Time will tell.

Sep 06, 2022 -

Disappointed in Herb Chambers responded

Johnny, Thank you for reaching out again. I truly wish that I’d gotten this kind of response from ANYONE at Herb Chambers prior to writing my review on Dealerrater.com on 8/31. I did make this known on my Herb Chambers Survey 7 days before posting this review on-line. I also responded to every Herb Chambers email, from.various Herb Chambers employees thanking me for my purchase, and asking me to contact them if I needed help, but did not hear back from any of them until after my dealerrater review was posted. Timeline: 8/12 purchased car 8/18 arrived to get new registration and sticker, and I asked them to repair seatbelt. I was told that Herb Chambers didn’t consider it a safety issue. 8/22 emailed salesperson for guidance. Was told he’d get back to me. 8/24 filled out Lexus Survey, noting my issue. 8/28 emailed Brian Lopz and Gerry Baker 8/28 replied to text from Randy Vicente asking me for a positive review, telling him that my review will reflect my experience so far. 8/31 After no response from HERB CHAMBERS Sharon, I filed a review on Dealerrater.com.. I honestly didn’t think anyone would even see it, but I needed to vent my frustrations with Herb Chambers because I felt I was getting the “brush-off” after 9 days of being ignored, and 3 weeks after my check cleared. 8/31…Everyone from Herb Chambers was calling me after seeing the Dealerrater review. My suggestions: Don’t send Herb Chambers surveys if nobody even cares what the customer reply is, Don’t send emails saying “Reach out to us” if nobody intends to reach out. Don’t promise to call back if you do not intend to call back. Listen to what the customer says when they have a problem, he might be right. I really expected a positive experience by choosing Herb Chambers Lexus. I ended up with a frustrating, weeks long experience, which has really tested my patience and blood pressure. Regaining my confidence can only be accomplished by never putting me through this again when I reach out for help. Time will tell.

Sep 21, 2022 -

Herb Chambers Lexus of Sharon responded

Hi Jeff - I am happy that Eric Graf was able to resolve your concern. We do apologize for the inconvenience this caused. Thank you, Johnny Dang - General Manager - jdang@herbchambers.com

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