Herb Chambers Lexus of Sharon

The service was over promised under delivered, it was promised to be 90 minutes job turned into almost 3 hours wait. What is the point of making appointment when you are treated as a walk in! This was a promised to be 90 minutes job turned into almost 3 hours wait. What is the point of making appointment when you are treated as a walk in! This was a simple job of oil change and tire rotation, the rest was inspect this or that, how could it taken 3 hours long! No one came to tell me what's going on, and no apology afterward! The waiting room amenities were so poor. No sandwiches/wraps/salad during lunch hours like in the past. The only lunch you would see was the workers having their lunches seating right next to you! The garage attendant attitude was horrible, I asked him to spray some water to a paper towel that I was holding so I can clean the entry of my SUV myself, his response was the spraying bottles were all empty and did nothing else. His demeanor was like this is not my job to help! This is so not feeling LEXUS! The old saying when you bought your car there, the dealer would treat you better for services, absolutely not true anymore! As a result of the long wait time, I had to contend with 128, rt3 and 495 traffic going home. this is totally unnecessary! I will look for other places to service my Lexus and for future purchases. It's obvious to me that the dealership is cutting costs, willing to sacrificing quality and services to maximizing it's profits, I would discount all the previous excellent ratings because this is not the same dealership I knew before! BTW, I first attempted this survey on my phone, when it got to almost the end, something popped up and basically reset the whole review. It's almost like the system is rejecting bad reviews on the phone. I am writing this on my Mac instead. More

As always, courteous, efficient, top quality service at HerbChambers Lexus Lexus of Sharon. Done on time. HerbChambers Lexus Lexus of Sharon. Done on time. More

Great service from start to finish will recommend to friends and family they have the best customer experience friends and family they have the best customer experience More

Thank you Ryan for help. We came in at the end of the day and Ryan made we received excellent service! We came in at the end of the day and Ryan made we received excellent service! More

Excellent service! Would recommend for purchase and service. Have been a long-standing customer and very pleased! Would recommend for purchase and service. Have been a long-standing customer and very pleased! More

Excellent servise Jackson is doing superb job always reliable. Staff is very friendly and nice reliable. Staff is very friendly and nice More

This dealership is very good and reliable I love herb chambers is still in existence . chambers is still in existence . More

I truly appreciate the time and effort you put to get my car fixed and you are very professional and continually impressed your ability to explain the issues that have in my car Very professional car fixed and you are very professional and continually impressed your ability to explain the issues that have in my car Very professional More

Sale and services are very friendly . Love to be there . Thank you so much for your services Love to be there . Thank you so much for your services More

Monica,my service representative ,was very efficient, friendly and seemed truly invested in making service visit pleasant. Herb Chambers service department is the primary reason I have purchased Lexus o friendly and seemed truly invested in making service visit pleasant. Herb Chambers service department is the primary reason I have purchased Lexus over the years. Also they make a grand automobile. Jane More