Herb Chambers Honda

Would not recommend at all I was in the market for a car for my wife and found a used Mercedes Benz at HC Honda. I called and set up an appointment for a Wednesday evening meeti I was in the market for a car for my wife and found a used Mercedes Benz at HC Honda. I called and set up an appointment for a Wednesday evening meeting. After fighting Boston traffic we took the car on a test drive and sat down with the salesperson. I already own one Mercedes so I am familiar with the brand, I asked the salesperson about different options listed on the car that he couldn't , but he would get one of the other salespersons who were more knowledgeable about Mercedes to call me, I said fine, I am available after 3:00 pm. A client care specialist called my house at 12:30 to follow up with me and see how everything went. Long story short, I asked to put a deposit down on the car so my wife and I could go home and discuss the purchase. The salesperson had to go ask about deposits (they don't do that), when I finally talked with the specialist on Saturday morning I asked about an option that had a part missing, he said he would check on it and get back with me. At 3:15 I received the following email: "Wanted to send you guys an update on the var. The Mercedes has been Sold. Thank you for considering Herb Chambers!" My wife and I were very serious about this car but needed our questions answered, unfortunately they were not and we wasn't even given the courtesy of a call to ask us if we were still interested in buying the car since someone else was interested. I have bought a lot of cars over the years, I am glad this is one that got away. While waiting in the dealership I noticed one salesperson who seems to win numerous sales awards - kind of hard to miss since the plastic trophies take up most of their workspace - I am sure he is proud of them but give us a break on the "I love me" display, it only adds fuel to the "used car salesmen" stereotype. This was my first and last visit to any Herb Chambers dealership. The only person who seemed to give a crap was the receptionist (whose name I did not see but would make a great salesperson because she has personality) and Caroline. The salesperson who assisted us couldn't even answer my wife's question of "What is the advantage of buying a car from Herb Chambers?" Gave us all sorts of answers on how it is a great place to work instead. More

Disinterested After an online info request about the Civic EX-T, got emails at 7:34 and 8:21 plus a call at 8:21am - I'd said phone calls only OK after 5:30pm. T After an online info request about the Civic EX-T, got emails at 7:34 and 8:21 plus a call at 8:21am - I'd said phone calls only OK after 5:30pm. They called me by the wrong name (it was something clearly from a completely different demographic/ethnicity) and thought I was there for the CRV, then I said no Civic and they showed me the EX. I asked specifically about the EX-L while I was there as well. I said I was there for a deal (checkbook and title for trade with me), but they made no effort. Heck, I had to ask the sales guy to talk about pricing after the test drive. Told them what I wanted and didn't even get a counter offer. More

Poor Customer Service, Indifferent Attitude I was in the market for a newer model Acura. I stopped by 2 dealerships before making the drive from RI to Boston to visit this Herb Chambers. I cal I was in the market for a newer model Acura. I stopped by 2 dealerships before making the drive from RI to Boston to visit this Herb Chambers. I called first to make sure the deal I needed to get was attainable, I was assured it was, I made the trip up. I arrived to find that because the dealership is in Downtown Boston the parking is metered. I went in to the dealership and let them know I had called ahead. They located a sales man, lucky me it must have been a "wash" day because he had stained skinny jeans on, needless to say not off to a great start. Not once in the entire experience did he offer to pay for my parking, even though I repeatedly commented I was going out to feed the meter. We agreed on a deal and the finance individual was the only helpful person I dealt with the entire buying experience. I was informed that although it was a Friday afternoon I could not have the car delivered until the following Tuesday. I paid tax title reg and all doco fees plus dealer fees. Before I left I asked to see my new car one more time, I pointed out 2 dents in the rear quarter panel, he told me they were covered because of hail damage and would be removed before I took delivery. They were NOT. Tuesday they drove the car down to the RI DMV where the runner, who was a reconditioning employee they sent down as a runner, waited almost 3 hours to be called. I met him there and finished the registration. We went to the parking lot to change plates and he forgot the screwdriver to change plates. I waited another 30 minutes while he asked about every person around for a tool when finally I just got one plate on the car and drove it back to work. The runner was very nice, just not prepared for the job. I called the finance person I worked with because he was the only person who was nice in this experience and explained to him the situation with the dents not removed, no one could give me an answer on the 2nd key. (requested multiple times, no answer given, just "let me check on that") After the 2nd phone call I decide to call the general manager directly and explain the two issues to him. He promised to follow up and never did. Overall the dealership appearance was a bit grubby, the sales staff dress code also fit this description. Poor communication and an indifferent attitude summed up my first and final experience with Herb Chambers. More