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Herb Chambers Honda

Boston, MA

4.8
2,565 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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720 Morrissey Blvd

Boston, MA

02122

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Showing 2,565 reviews

September 21, 2024

Went for my oil change and was greeted with warmth, positivity and someone who loves doing the job. I was told my car might take about 2 hrs and instead of waiting g around Sean arrange a shuttle ride More

by Cristina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean DaSilva
Sep 23, 2024 -

Herb Chambers Honda responded

Cristina, we're delighted to hear that Sean provided such excellent service during your visit at Herb Chambers Honda In Boston. Thanks for sharing your positive experience!

September 21, 2024

The staff are very pleasant and professional I always feel like they have my best interest in mind More

by Hope4751
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Herb Chambers Honda responded

Thanks so much! We look forward to your next visit here at Herb Chambers Honda In Boston!

September 20, 2024

My experience was excellent the sales person (Mr. Keith Banks-Obanor) was very professional pleasant and efficient in the time in our dealings. Additionally our interaction with the people at the dea More

by Vieira
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Pasquarella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nermi Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

Herb Chambers Honda responded

Thank you for sharing your excellent experience with Keith and the team at Herb Chambers Honda In Boston! We're delighted to hear that our professionalism and efficiency made a positive impact on your visit. Take care!

September 18, 2024

Always deal with Sean for service. He listens, discusses problem, not condescending and I feel he is honest. More

by E.lenane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean DiSilva
Sep 18, 2024 -

Herb Chambers Honda responded

E.lenane, we're glad to hear that Sean has consistently provided you with honest and respectful service at Herb Chambers Honda In Boston. Thanks for sharing your experience!

September 17, 2024

The car gets taken care of. They have a text system to keep you updated about progress, but nobody ever answers the texts. It’s happened twice to me now. More

by pc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Hall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2024 -

Herb Chambers Honda responded

Thank you for your feedback. We're glad to hear that your car is well taken care of at Herb Chambers Honda In Boston, but we're sorry about the communication issues with our text system. We'll work on improving this aspect of our service!

September 17, 2024

A very personalized experience, always attentive, helpful, and professional. The car looks great and at a great price, I recommend this dealership to anyone looking for a new car! More

by Marc M.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Valer Topalli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2024 -

Herb Chambers Honda responded

Marc, we're delighted to hear you had such a positive experience at Herb Chambers Honda In Boston! Thanks for recommending us and enjoy your new car!

September 15, 2024

There was a minor set back but Sean DeSilva apologized and resolved the matter quickly and he was detailed ! More

by Vazquezmaria418
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
Sep 16, 2024 -

Herb Chambers Honda responded

We're glad to hear Sean was able to resolve your concerns promptly at Herb Chambers Honda In Boston. Thanks for sharing your experience!

September 13, 2024

Robert and the service department did not do any work for 4 hours and all I needed was One tire replaced which was confirmed to be in stock when I set up my appointment. I told Robert I needed the car in 3 h More

by Anonymous
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Susan Tarquini
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Hall
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2024 -

Herb Chambers Honda responded

Thank you for the review. This is not the level of communication or efficiency we strive to provide, and we apologize for any inconvenience caused. Your feedback is appreciated and will be shared with our team so we can take steps to improve our service & processes where needed. If you'd like to share anything further, please feel free to contact me directly at your earliest convenience. Respectfully, Tom Pasquarella - General Manager - tpasquarella@herbchambers.com

September 12, 2024

Great experience with Sean DeSilva again at Honda of Boston with getting a punctured tire replaced at service department and beating tire dealers prices in a timely manner thumbs up Sean More

by johnnyc76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean DeSilva
Sep 13, 2024 -

Herb Chambers Honda responded

Johnny, we're delighted to hear that Sean and the team at Herb Chambers Honda in Boston provided you with excellent service. Thanks for sharing your positive experience!

September 11, 2024

Sean was EXCELLENT! He was kind, courteous, and knowledgeable about my car. He taught me what to look for in my car servicing, I have never been approached with this typ More

by vanessamoody15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean
Sep 11, 2024 -

Herb Chambers Honda responded

We're delighted to hear that Sean provided such excellent service at Herb Chambers Honda In Boston! It's great knowing he made your experience informative and pleasant. Thanks for sharing this feedback!

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