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Herb Chambers Honda

Boston, MA

4.8
2,539 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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720 Morrissey Blvd

Boston, MA

02122

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Showing 2,539 reviews

September 25, 2024

Herb Chambers was Amazing, they were professional as well as understanding to my needs, I could not have had a better experience and I’m truly grateful More

by Deborah Bailey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Tarquini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rushane Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2024 -

Herb Chambers Honda responded

Deborah, we're delighted to hear that you had such a positive experience with us at Herb Chambers Honda In Boston. Thank you for your kind words and support!

September 25, 2024

Amazing customer service during and after purchase. I am especially grateful for Jean for being informative and focused on my needs. He was flexible and helped me understand my options in helping find More

by mahi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fabian Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Purcell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jean Emile
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The cashier was lovely too!
Sep 25, 2024 -

Herb Chambers Honda responded

Thank you for sharing your experience! We're delighted to hear that Jean and Fabian provided excellent service at Herb Chambers Honda In Boston. Enjoy your new lease, and we appreciate the kind words about our team!

September 24, 2024

Friendlier employees needed. Especially in the service department. Cashier was rude, refused to provide carwash coupon More

by Kiabhearw2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Susan Tarquini
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Hall
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nelson Castillo
Sep 24, 2024 -

Kiabhearw2 responded

The prices of a simple service job has tripled over the years here and you never honor your promises to the customers such as quality service or even consistent car washes (for the prices we spend, wow)!! Too much “business” and not enough focus on the actual customer!!

Sep 30, 2024 -

Herb Chambers Honda responded

Thank you for the review. I'm disappointed to hear about your experience and will make sure this feedback gets addressed with the appropriate members of our team. If you'd like to discuss the situation further, please feel free to contact me directly at your earliest convenience. Respectfully, Tom Pasquarella - General Manager - tpasquarella@herbchambers.com

September 23, 2024

All of the staff were so helpful and our experience buying a car couldnt be better thank you to all More

by Christine Akusis
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fabian Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Purcell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rushane Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Herb Chambers Honda responded

Christine, We're so glad to hear it! Thank you for rating us five stars! – Herb Chambers Honda In Boston

September 21, 2024

Went for my oil change and was greeted with warmth, positivity and someone who loves doing the job. I was told my car might take about 2 hrs and instead of waiting g around Sean arrange a shuttle ride More

by Cristina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean DaSilva
Sep 23, 2024 -

Herb Chambers Honda responded

Cristina, we're delighted to hear that Sean provided such excellent service during your visit at Herb Chambers Honda In Boston. Thanks for sharing your positive experience!

September 21, 2024

The staff are very pleasant and professional I always feel like they have my best interest in mind More

by Hope4751
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Herb Chambers Honda responded

Thanks so much! We look forward to your next visit here at Herb Chambers Honda In Boston!

September 20, 2024

My experience was excellent the sales person (Mr. Keith Banks-Obanor) was very professional pleasant and efficient in the time in our dealings. Additionally our interaction with the people at the dea More

by Vieira
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Pasquarella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nermi Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

Herb Chambers Honda responded

Thank you for sharing your excellent experience with Keith and the team at Herb Chambers Honda In Boston! We're delighted to hear that our professionalism and efficiency made a positive impact on your visit. Take care!

September 18, 2024

Always deal with Sean for service. He listens, discusses problem, not condescending and I feel he is honest. More

by E.lenane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean DiSilva
Sep 18, 2024 -

Herb Chambers Honda responded

E.lenane, we're glad to hear that Sean has consistently provided you with honest and respectful service at Herb Chambers Honda In Boston. Thanks for sharing your experience!

September 17, 2024

The car gets taken care of. They have a text system to keep you updated about progress, but nobody ever answers the texts. It’s happened twice to me now. More

by pc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Hall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2024 -

Herb Chambers Honda responded

Thank you for your feedback. We're glad to hear that your car is well taken care of at Herb Chambers Honda In Boston, but we're sorry about the communication issues with our text system. We'll work on improving this aspect of our service!

September 17, 2024

A very personalized experience, always attentive, helpful, and professional. The car looks great and at a great price, I recommend this dealership to anyone looking for a new car! More

by Marc M.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Valer Topalli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2024 -

Herb Chambers Honda responded

Marc, we're delighted to hear you had such a positive experience at Herb Chambers Honda In Boston! Thanks for recommending us and enjoy your new car!

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