Herb Chambers Honda

Sean Desilva was wonderful I mean he went above & beyond to make sure he touch base on everything outstanding customer service. Thank you I’ll be back to this location. to make sure he touch base on everything outstanding customer service. Thank you I’ll be back to this location. More

Very POOR customer service. The guy in the service desk needs customer service training on how to deal and attend to his clients. He didn’t tell us where to wait, whats the next The guy in the service desk needs customer service training on how to deal and attend to his clients. He didn’t tell us where to wait, whats the next step and left our finished paper work in his desk without telling his co workers where he went! I don’t think he love his job at all! They have no clue where he was?! We’ve waited for almost 2 hours. Poor hand off/ communication. I complained to the manager Susan who didn’t really address my concerns! I will tell all my friends, family and collegues not to go there if they don’t want to feel aggravated! Hoping this will not happen to other clients. I am not going back there! Customer service should be the priority if you want your business succeed! More

I get exceptional service from Shawn and Robert. They do a great job with my car They do a great job with my car More

Mr. DeSilva was very helpful. Their Customer service is very professional. I would recommend them. very professional. I would recommend them. More

My experience was excellent, specifically Sean DeSilva, who was attentive to our needs, professional and thorough. Mario the Service technician was very efficient with servicing our Honda Accord. Janet San who was attentive to our needs, professional and thorough. Mario the Service technician was very efficient with servicing our Honda Accord. Janet Sanchez the customer service rep was very helpful as well. More

I have been going to Herb Chambers for service of my 2014 Honda accord for a few years now. Instead of going to the Herb Chambers in my town I would make the commute to Boston just to see my favorite service Honda accord for a few years now. Instead of going to the Herb Chambers in my town I would make the commute to Boston just to see my favorite service advisor Sean DeSilva. Sean has always greeted me with open arms. He is very informative, kind and professional. I highly recommend Sean for my services and thank you Clyde for helping and for being extremely patient with me - with getting my NEW 2022 Honda Passport!! You made it happen and I appreciate it soooooo much!! Thank you for listening! I have recommended my daughter to you and she and I will be over there very soon!! Nice job HERB CHAMBERS HONDA!! More

One Star is too much for this crew! I brought my Honda in for service, they charged me 169.00 for the privilege of doing business with them and then changed out two components that I brought my Honda in for service, they charged me 169.00 for the privilege of doing business with them and then changed out two components that had nothing to do with the assessment, without my permission. Nothing for nothing...they wanted to make me pay a huge amount of money for unnecessary work. They mentioned and were angry that I had not been doing oil changes and regular maintenance with them. Sufficed to say...but I will be writing a letter to Herb Chambers, and I will not allow friends or family to do business with this company, in the future. More

My service advisor Sean DeSilva provided excellent service. I needed to get an engine light issue identified and corrected so that my son could take the car to college. He was extremely helpful in get service. I needed to get an engine light issue identified and corrected so that my son could take the car to college. He was extremely helpful in getting the problem identified quickly and communicating to me the information I needed so that I could make an informed decision on the repair. He then got the repair completed quickly and efficiently so that my son could safely use the car. I highly recommend Sean as a service advisor to other customers. More

I've been coming to Herb Chambers Honda of Boston for almost 20 years. I've always had great experiences but this current team is the BEST! Most notably, Sean DaSilva always goes above and beyond to mak almost 20 years. I've always had great experiences but this current team is the BEST! Most notably, Sean DaSilva always goes above and beyond to make sure his customers are fully satisfied with their service. He's personable, extremely knowledgeable and thorough. He's my go to! Also, a shout out to Brian in sales, Susan in management and the whole front desk staff :) More

Thorough,friendly, informative about my car and its condition(great!), courteous and helpful about best times to come in for service condition(great!), courteous and helpful about best times to come in for service More