Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers - Service Center

Never has an appointment earlier than two weeks In January of 2018, I leased a Jeep Compass from this dealership. Biggest mistake ever. The car has had one problem after another, and the dealershi In January of 2018, I leased a Jeep Compass from this dealership. Biggest mistake ever. The car has had one problem after another, and the dealership never has availability in a timely manner. My screen, which consists of my radio, GPS and just about every other control for the car, is out; and the earliest appointment I could get from service is 15 days out, When the vehicle had just under 7K miles, the windows would not stay up, the car kept shutting off on me, the side mirrors were constantly lit and would beep regularly. There are just too many problems to list. At that time, it was the same issue, no loaner and no immediate service appointment. I cannot wait for this lease to expire. The Compass smart car is a really dumb car. More

Service Department was aweful I recently scheduled service for my Jeep on Herb Chambers web site. I was called by service 2 days before my scheduled date to be told I would have to I recently scheduled service for my Jeep on Herb Chambers web site. I was called by service 2 days before my scheduled date to be told I would have to leave my Jeep for the day and if they got a chance they would diagnose my problem. I explained that I set an appointment on their website and was told that they were book for the next two weeks. They go on to say that they're trying to get their scheduling App on there website frozen so no one could set appointments through there website. The individual who I spoke to on the phone was rude and I believe condescending. I am or was a repeat customer in buying cars and using their service department. I will now be taking my business elsewhere. I would not recommend this dealership to anyone. More

Incompetent repair work Never in all my years of dealing with Chrysler and Jeep dealerships have I ever come across such poor workmanship. Not only did they charge a great de Never in all my years of dealing with Chrysler and Jeep dealerships have I ever come across such poor workmanship. Not only did they charge a great deal of money for a repair but the problem never was fixed. Even after repeated attempts by the dealership and service people to solve the problem. The issue was never resolved . They had The Jeep for weeks and never could fix it. I bought my first Chrysler product when I was 22 years old . My family and I all continued to buy Jeeps and other Chrysler products through the years. I’m retired now and have been for a few years .It seems the incompetence level of workmanship is incredibly bad. I will not be buying anymore vehicles from Chrysler since I have lost all faith in them. They obviously can’t fix their own products. More

console screen display/Radio will not turn off I went to get out of my car this morning to go into work and when I turn the car off and the opened the door the radio/console (UConnect) display did I went to get out of my car this morning to go into work and when I turn the car off and the opened the door the radio/console (UConnect) display did not turn off. I started the car again, put it into gear, tried that and it was still on. Called the dealership because I was worried about the battery dying during the day while I am at work. They confirmed that the batter would die. And told me they could not get me until 1/14/2019, today is 12/27/2019. So as an alternative, I was told to go under the hood and disconnect the battery to reset the radio. Well, they forgot to mention a few things, like where the battery was, the tools I need to disconnect it and I need to be very strong and tall. I got a co-worker, went to our facilities department (to borrow tools) - spent a half hour under the hood in 20 degree weather. We disconnected the battery, the car was dead, no lights, no horn, could not be started - however, the radio display was still ON. Disconnected the power the fuse box, car was dead screen was still ON. Called the dealership back and they could not offer any help. I was told to drop if off as an emergency and they would try to get to it over the next 2 weeks. I would be left with no car for 2 weeks or for however long. I was told this is because they only have 3 techs working because of the holidays - so I am paying the price for them being understaffed. Meanwhile - my fabulous coworker found on the internet that this is a very common problem and all you have to do is hold the mute and power button down for 5 seconds and let go and the system resets - and that worked the screen is no off with zero help from the place I bought it and have had it serviced for the last 3 years. What an epic disappointment. More

great service Always come here to service my jeep.. And I have no complaints what so ever.. Friendly staff and always helpful with what ever questions you have. Always come here to service my jeep.. And I have no complaints what so ever.. Friendly staff and always helpful with what ever questions you have. More

Poor Communications Imagine you made a service appointment and later they called you to move it to a Holiday day which you kindly oblidged. On that Holiday of yours, you Imagine you made a service appointment and later they called you to move it to a Holiday day which you kindly oblidged. On that Holiday of yours, you drop off your vehicle at 7:30AM and get an estimate of 2.5 hours to complete. You leave and later call in After 1PM to get the status. They say it hasn't been worked on yet and don't think they will get to it today. You then drop by in person at 2PM to find out what's going on and NOW it's done but being washed. You are asked to wait a bit and they will get you. After 45 minutes you check what's taking so long and they say it's waiting to be washed. Next, some guy says, I didn't call you and gives off an attitude like I'm the issue. Now they fumble for my keys and send me off. They totally ruined my Holiday day off and I'm still not sure if my vehicle was ever worked on. The work was to be two safety recalls. More

Horrible Service Experience Could Have Resulted In Death!!! I went to this dealer on Sat, Oct. 10, 2015 to have routine preventive maintenance service (oil change & tire rotation) performed on my 2012 Dodge Dur I went to this dealer on Sat, Oct. 10, 2015 to have routine preventive maintenance service (oil change & tire rotation) performed on my 2012 Dodge Durango. Within a few days after the visit, I began noticing a dull, faint noise when applying my brakes at low speeds (< 20 mph). This was odd because a multipoint safety inspection was completed during my service visit and I was told that both my brakes and tires were still in good shape. A few days later, the noise had gotten worse. Sometimes I would hear the noise when applying the brakes at low speeds or sometimes when just cruising at low speeds. I called the dealer back to make another service appointment and get everything checked out again. There were no appointments available on Sat, Oct. 17 so I made the appointment for Sat, Oct. 24. On Oct. 17, I was driving with my wife and son to his soccer game in NH (1 hour away). On the way back about 30 miles from home the noise was now even audible at highway speeds and was so bad that I pulled over in the breakdown lane to see what the xxxx was going on. I noticed that 1 lug nut was protruding out about 1 inch from one of the tires. Upon further inspection, this lug nut was literally hanging on by a thread and I'm sure that if I kept driving it would have completely fallen off at some point on the highway before I got home. I grabbed the tire iron out of my trunk and tightened the lug nut. Before driving off, I checked all of the other lug nuts and found that ALL OF THE LUG NUTS ON 3 OUT OF 4 TIRES WERE VERY LOOSE. For several lug nuts, I had to turn them 3 or 4 rotations before they even began to tighten. It looked like the technician never torqued the lug nuts after rotating the tires. This extreme negligence by the service technician could have resulted in the death of someone in my family or another driver on the highway if any of the tires came off the car when driving at highway speeds. I immediately drove back to the dealer before going home and told the entire story to the Service Manager. I told him that he needs to find out which technician performed the service and take the appropriate action (re-train or terminate) so that someone else doesn't get hurt or killed in the future from this complete negligence. The Service Manager showed absolutely no emotion, apologized for the "inconvenience" (I'm using his word) and offered me 2 free service visits. I told him that I was never stepping into the dealership ever again for service or anything else. PLEASE STAY AWAY FOR YOUR OWN SAFETY!!! More