Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers - Service Center

Was in for an engine replacement covered under warrantee. Mr. Kielbasa was a superb customer service representative. He secured a rental car for me, kept me apprised of the service progress and helped me dea Mr. Kielbasa was a superb customer service representative. He secured a rental car for me, kept me apprised of the service progress and helped me deal with some very frustrating technical setbacks, which were out of his control, with grace and a smile. I was always confident Mr. Kielbasa was working to make my experience as pleasant and convenient as possible.. The "OK" rating for quality of work was due to the fact that car was returned to me twice with technical issues I feel the technician should have caught i.e. engine light still flashing even though engine had just been replaced, and car making loud irregular noise which required more service work. Despite this, I would return to this dealer based on my excellent experience with Mr. Kielbasa and the eventual resolution of my issues. More

I Love Coming To My Dealer Although I Did Not Purchase My Truck Here (2005 Jeep Cherokee) I Bring It Cause Its A Herb Chambers Vehicle And The Customer Service Is Always AWESOME, Mr. Jeffrey McNally Is Alway Truck Here (2005 Jeep Cherokee) I Bring It Cause Its A Herb Chambers Vehicle And The Customer Service Is Always AWESOME, Mr. Jeffrey McNally Is Always Making Sure He Takes Care Of Me And My Jeep. Sincerely Happy Satisfied Customer Stephanie D. Rawls More

I called the dealership 2 days before Christmas and spoke with Derek about my issue. He gave me all of the service hours for the week and said to swing in without an appointment when I could. I showed up T with Derek about my issue. He gave me all of the service hours for the week and said to swing in without an appointment when I could. I showed up Thursday night after work, and Derek was working. He quickly determined that the issue was under warranty and that they could have a technician fix the problem right then and there. It certainly didn't seem like it was a "slow" day/evening, but they managed to get me in and out within 30 minutes. Of course not needing service is ideal, but if I do ever need service again, I can only hope it goes half as smoothly. Thanks Derek! More

Hello I'm Abby and I'm new to herb chambers dodge Danvers, MA. Currently I Drive a Toyota that was purchased elsewhere. However, I followed my service advisor Derek Rojas there from another dealershi Danvers, MA. Currently I Drive a Toyota that was purchased elsewhere. However, I followed my service advisor Derek Rojas there from another dealership. He's always been professional, honest, supportive, and giving me all of the information to make the best decision for me and my car. His customer service has always been great which is why I choose to follow him but I must say the entire service staff at herb chambers dodge all made me feel like I've been coming here for years. I came in to change my tires few weeks ago and the service was excellent and in a timely manor. As my vehicle is getting older, the time has come for my next purchase and I will definitely be buying there thanks a lot for a great beginning you guys. Happy New Year and keep up the great work. I look forward to a long great workmanship with you all. More

Just met Derek 3 days ago and because of his attention to detail and overall personality I brought all of my cars to him (4) over the past few days for a pre-winter detail... He fixed a recall on my jeep and detail and overall personality I brought all of my cars to him (4) over the past few days for a pre-winter detail... He fixed a recall on my jeep and I like the way he takes a genuine interest in my satisfaction and in my vehicles... I love cars and he obviously does too!!! Whenever I go to the dealership for any reason I seek out John Puleo because he always introduces me to the right person for my needs and once again he was right about Derek... More

Our 2009 Dodge Nitro was purchased with an extended warranty at another dealership. Without an appointment, Chris Kielbasa took our car and provided full diagnostics of the problem as well as researchi warranty at another dealership. Without an appointment, Chris Kielbasa took our car and provided full diagnostics of the problem as well as researching the extended warranty. Mr. Kielbasa kept us informed of the status of the vehicle and honored our warranty fully. Our car was returned fully repaired in a reasonable amount of time. We would not hesitate to recommend their service or purchase another vehicle from a Herb Chambers company. More

I came in for oil change and was treated with kindness and respect. Derek R Team Manager was courteous. My service was quick and thorough. and respect. Derek R Team Manager was courteous. My service was quick and thorough. More

Came in for an oil change, was promptly greeted by someone as I drove into the service area. While in the waiting area, William brought my young daughter over a teddy bear, which was very nice of him someone as I drove into the service area. While in the waiting area, William brought my young daughter over a teddy bear, which was very nice of him to do. The salesman who sold me my 2 cars 2 years ago remembered me and asked how everything was and how i was. One thing I dont understand and never will, the salesman are usually sitting in the waiting area, eating, drinking, doesnt bother me, they were all very nice but shouldnt they be standing? As i said doesnt bother me as they are very corteous anyhow. $40 for an oil change is a bit steep conidering I can go to any local shop for about $20-$30. More