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Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers - Service Center
Danvers, MA
205 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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205 Reviews of Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers - Service Center
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December 21, 2022
Had many experiences at the Herb Chambers Dodge dealership in Danvers, MA. Always great and fast service. They take care of 2 of my vehicles. Awesome place to do business. Thanks dealership in Danvers, MA. Always great and fast service. They take care of 2 of my vehicles. Awesome place to do business. Thanks More
by Radr2002
Employees Worked With
Christopher Cody
November 12, 2022
Cody was very interested in my needs of work being done to my vehicle. Was very sure that everything was done called as soon as it was finished. Very helpful and professional to my vehicle. Was very sure that everything was done called as soon as it was finished. Very helpful and professional More
by martha.hutchinson19
Employees Worked With
Christopher Cody
November 09, 2022
Always accommodating and friendly. Even without an appointment the oil changes are quick. Great customer service. Even without an appointment the oil changes are quick. Great customer service. More
by mcmasters_pam
July 28, 2022
Connor at Herb Chambers Service confirmed that they lost our service appointment. When I spoke to him and said, "I want to make sure I understand what happened because I don't want to make an error when I t our service appointment. When I spoke to him and said, "I want to make sure I understand what happened because I don't want to make an error when I talk to my husband or if I post on social media." He suggested I was threatening to blast him on social media. I tried to explain that, no, I wanted to understand, but he refused to continue the conversation and refused to reschedule. They have lost customers of 15 years and multiple cars. More
by kate2kids
Employees Worked With
Connor (service), Ray (manager)
July 19, 2022
The service advisor "Ray"was argumentive on the phone and in person with me telling me my Jeep wasn't covered by warranty, this after having an appointment for 3 weeks in advance! It was not only covere and in person with me telling me my Jeep wasn't covered by warranty, this after having an appointment for 3 weeks in advance! It was not only covered by the extra factory warranty I purchased when I bought the car but also under it's new car warranty on its transmission which SHOULD NOT have had a diagnostic fee's associated with it. I was charged $193 dollars for a "diagnosis fee" to fix a warranty covered item. I paid it just to get my car away from them. I will NOT be back for service plus I WILL NEVER buy any type of car from a Herb Chambers dealership EVER! I plan to report them to Dodge Jeep Corporate Customer Service and the attorney general of MA. I CAN NOT in good conscious recommend this dealership to anyone for any reason! Bottom line, sure they fixed my car but the amount of upset and attitude from the service advisors that came before they did so is just unreasonable, disrespectful and reason not to use them again. They charged me to replace a bolt that was covered under warranty! More
by Finzel
Employees Worked With
Ray, service advisor
