Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers

Poor Customer Service I am in the market for a used Fiat so I thought I'd drop in to speak to a salesman. First, Herb Chambers specifies that you must be masked to enter an I am in the market for a used Fiat so I thought I'd drop in to speak to a salesman. First, Herb Chambers specifies that you must be masked to enter and when I did most of the staff were unmasked and did not have their mouths and nose covered. Beyond that, I walked around and there were several sales people on the floor, but not one asked me if they could help me so after a few minutes I slipped out the side door. My father owned a restaurant for over 35 years, and he drilled it in my head to always acknowledge the customer, no matter what I was in the middle of doing. It is highly unlikely that I will venture back, but I did think it was important for upper management to know. More

Can't fix your car if it doesn't "throw a code" Didn't want to do this but I have to. Had my car towed to Herb Chambers because of a noise that was coming from the car. I felt the car was not safe t Didn't want to do this but I have to. Had my car towed to Herb Chambers because of a noise that was coming from the car. I felt the car was not safe to drive. The Service department is something to be desired. The tell me they took it for a ride and did not hear anything. I persisted and had them take it for another ride, they still say they don't hear anything and the car did not throw a "code". "Maybe a slight noise coming from a hub" Well then you did hear a noise, I say to Colby. He tells me that I can take the car home yesterday and if it's still making the noise to bring it back today (Friday). I called right at 8:30 Colby is off. So I asked the woman on the phone to talk to someone else because I need to get my car in there today. She says well no because we are already booked straight out. Not to mention they hung up 3 times on my husband when he called. What kind of customer service is this? Do they not want to work on my car because I purchased at a different dealer and do not want to honor warranty work? I took my car to another dealer to look at the car, They heard the noise found that the prop shaft needs to be replaced. I will never take my car to Herb Chambers again and would not recommend them to anyone. More

Don't be tricked by this dealer they tried to sell me an almost 2 year old new car leftover for sticker price zero discount I've never heard of such a thing car is worth at least 10k less if your goal is to almost 2 year old new car leftover for sticker price zero discount I've never heard of such a thing car is worth at least 10k less if your goal is to get robbed this is the place for you. More

Reached out to Herb Chambers three times - once by email because nobody answered the phone at the dealership and twice by their text system they automatically made me use. Zero response - bring your busines because nobody answered the phone at the dealership and twice by their text system they automatically made me use. Zero response - bring your business elsewhere. I find it hard to believe any dealership is so busy selling cars at this point in time they can’t even respond to customers More

Not good Herb, I was looking forward to making a purchase of a vehicle I saw on your web page. So I made contact with Cara and she said she would assist me wit Herb, I was looking forward to making a purchase of a vehicle I saw on your web page. So I made contact with Cara and she said she would assist me with the sale. But when her assistant contacted me she didn’t even check my credit. Which I’m very proud of (930). She said she couldn’t sell me the vehicle. I use to live in Danvers, several years ago, I didn’t know by talking to someone over the phone it could change sale. Things have really changed. On your web page it states “we can deliver any vehicle to your driveway” with fifty locations. Then Cara’s assistant said due to the coronavirus we can’t sell you the vehicle. So I guess something didn’t go quite right. Please reply. Thank you, Keo More