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Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers

Danvers, MA

4.7
616 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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107 Andover St Rt 114

Danvers, MA

01923

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Showing 616 reviews

June 20, 2023

I have temporarily taken down my bad review while Herb Chambers works to correct the situation. More

by Scammed Customer
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Scott: service Manager; Kyle: service Rep., George Sanchez
Jun 23, 2023 -

Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers responded

I'm sorry to hear about the negative experience you had with our service center. We strive to provide our guests with exceptional experiences and it's disappointing that we left you with such a poor impression. I would like to personally assist you with this matter and find a way to correct where things went wrong. Please reach out to me at your earliest convenience. Thank you, George Sanchez - General Manager - gsanchez@herbchambers.com

June 16, 2023

I have a 2021 Jeep Wrangler Willie’s edition I was told not to drive because engine light stayed on I had it towed to dealer ship and was told they won’t get to look at it for 5-7 days it’s been 3 weeks I More

by James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
Jun 23, 2023 -

Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers responded

Hi James, We understand your frustration and regret that you've experienced some issues with your vehicle. Our team is working to meet the volume of client needs, however it is disappointing to learn that you've had difficulty reaching us. We appreciate your feedback and will use it to help improve our process. Please reach out to me directly to discuss this situation and so we can find a timely resolution. Thank you, George Sanchez - General Manager - gsanchez@herbchambers.com

June 05, 2023

Over the past sixty years of being a licensed driver I have purchased many cars from numerous dealers. Over the past decade I have purchased each of my cars from Herb Chambers owned dealerships. No matter More

by RAS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Deblas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas Manuele
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Sanchez
Jun 07, 2023 -

Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers responded

Thank you for the wonderful review, Richard! We're thrilled to hear that Kevin & the team made this your best car-buying experience yet and we hope you enjoy your beautiful new Wrangler. Thanks for choosing Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers with your most recent purchase and please don't hesitate to reach out if we can be of service to you again in the future!

May 21, 2023

Cody is the best and cares for his customers very friendly and polite. Explains in detail everything that is going on with your car. More

by jetfreek61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody
May 23, 2023 -

Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers responded

We're glad Cody took good care of you and your car! Thanks for the five-star review of Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers, we appreciate your support.

May 15, 2023

Avoid - worst sales & service. Bought a FIAT as a "certified pre-owned" - checklist done at desk by sales manager, not by a mechanic. Found out about a recall myself, was sold car More

by BuyerBeware
Recommend Dealer
No
Employees Worked With
John Puleo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Sanchez
May 02, 2023

Poor warranty paint job was done to my Wrangler. . hood doesn't match.. Bad customer service... Dont recommend .. More

by baydog24
Recommend Dealer
No
Employees Worked With
Name not on list
April 21, 2023

Friendly and professional service. Annabel was efficient and knowledgeable. We feel very confident about the used car we bought for our daughter. I think we got an excellent car for a More

by Kathy
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Anabel Otero
Apr 24, 2023 -

Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers responded

We're glad to hear that you had a great experience with us, Kathy! We're happy to hear that Annabel provided efficient and knowledgeable service during your visit! Thank you for coming to Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers!

April 18, 2023

Cody is a valuable representative in your company. I would promote him to team representative great guy always comes through for me More

by Paulplourde
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas , and Charlie
Apr 19, 2023 -

Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers responded

Cody and the team are so glad your visit is always excellent, Paul! We appreciate you being a loyal Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers customer! Thank you!

April 11, 2023

Very pleasant to deal with , very professional staff, Miguel Angel was a super salesman. very attentive to my needs . as in your commercial he did not sell me a car he helped me buy a car. after the de More

by tdifraia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
William LaFlash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miguel (Angel) Martinez super salesman
Apr 13, 2023 -

Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers responded

Thank you for taking the time to share your positive experience at Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers! We're thrilled to hear that Miguel provided you with great service and helped you find the perfect car to fit your needs. We appreciate your business and hope to see you again in the future!

March 29, 2023

For an hour & 15 minute repair with no Parts $400 was very high! It was adjusted down by a $100 Which is still high! More

by Ed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor R
Apr 07, 2023 -

Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers responded

Thank you for the feedback, Ed. We will certainly take this into consideration in the future. Thank you for choosing to complete your services with us. We look forward to having another opportunity when the need arises. Respectfully, George Sanchez - General Manager - gsanchez@herbchambers.com

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