Herb Chambers BMW of Sudbury - Service Center

Travis at BMW of Sudbury continues to be a great service advisor to work with when my car goes in for its service appointments. He answers all of my questions and makes sure I fully understand what is going advisor to work with when my car goes in for its service appointments. He answers all of my questions and makes sure I fully understand what is going on with my car and if issues arise I am informed as how they are going to be addressed. I continue to be pleased with the care and maintenance my car has received at BMW of Sudbury. More

Yes and no on recommending the dealership. SERVICE IS A SOLID 10 stars. But the dealership? Needs improvement. Some things are GREAT others have not been as hot as they were when Pranav was th SERVICE IS A SOLID 10 stars. But the dealership? Needs improvement. Some things are GREAT others have not been as hot as they were when Pranav was the GM. For starters, the sales reps aren't as good as they used to be. Robert is gone I think, but also the make up for my hassles he had offered (long story on that) disappeared with him at least that is what Naisha told me... (the little brat). The service department has had turnover. Brian was THE best service tech, but Olay, Chavin (gone) and now Laura, have all been fantastic. Really knowledgeable and do try to help out as much as they can. Service Techs? 100 A+ stars, particularly if you are lucky enough to get Bryon Solomont - EXCEPTIONAL. Timely comms, detailed, easy to understand. Now, booking your service? There is this ONE woman, who singlehandedly would knock the review to -10 stars, Naisha? I think her name is Naisha. She gets 5 stars on the unpleasant scale, 5 stars on the fails customer service and 5 stars on the unpersonable with 22 stars for bad attitude and unfriendliness (and I am a Puertorrican mom! My sons would never survive a second with the nasty attitude. I would love to give this dealership 5 stars again, but when I go back to my first X3 trade-in (a 2010 traded for another X3), then I got an X1, then traded that for ANOTHER X3, my husband bought a car, 2 of my bff's got BMW's ditching Mercedes (they fell in LOVE with the dealer and Pranav the previous GM), then another X3 and now my beautiful X4 that came with baggage and a sleazy sales person who is no longer there. The service Deptartment is 5+stars. The dealership? Needs to work on their bedside customer service manners again. Not what it used to be. I hope my next car will be an X6! More

I had to wait 30 minutes to check in despite arriving early for a 730am appointment and I did not receive a call back on status of my vehicle until 445pm. In addition the dealership was not clear on whet early for a 730am appointment and I did not receive a call back on status of my vehicle until 445pm. In addition the dealership was not clear on whether my brake repair was covered in my extended warranty and what i should do if I continue to have issues with my brakes which are very loud More

Too many issues with this dealership going back years! ! I am stupid to think their attitude and service will improve!! ! I am stupid to think their attitude and service will improve!! More

Service here is better than tulley. Gary was great and walked me through the repairs he brought to my attention. I will like to come back here for service, thanks gary Gary was great and walked me through the repairs he brought to my attention. I will like to come back here for service, thanks gary More

Repairs that were needed were pricy but Gary articulated as to why these needed to be done. Service was good, wash department is a complete disaster but that’s besides the point. Thanks Gary -Don as to why these needed to be done. Service was good, wash department is a complete disaster but that’s besides the point. Thanks Gary -Don More

Great service! Always done in an efficient and timely manner. Employees very pleasant and excellent communicators. Highly recommend! Always done in an efficient and timely manner. Employees very pleasant and excellent communicators. Highly recommend! More

Always very impressed with the organization, care and layout of the dealership. In this case, I was particularly impressed with my service advisor, Breanna. She was very responsive and professional and layout of the dealership. In this case, I was particularly impressed with my service advisor, Breanna. She was very responsive and professional and worked very hard to make a large service project manageable for our family. More

My wait was very long, but I think the circumstances were out of the service department's control. Everyone I dealt with was courteous and very helpful. out of the service department's control. Everyone I dealt with was courteous and very helpful. More

Very hard get in touch with someone there been calling for two weeks now haven't been able talk anyone and haven't given me any call backs when had dropped car off they wouldn't give me call they only di for two weeks now haven't been able talk anyone and haven't given me any call backs when had dropped car off they wouldn't give me call they only did by text messages updates and when asked call not text they text anyways More