Herb Chambers BMW of Sudbury - Service Center

I brought my BMW2014,Diesel, after it would not pass emission test, sometime in January 2024. You charged me close to 5 thousand dollars and replaced two fuel injectors, and many other things. Still th emission test, sometime in January 2024. You charged me close to 5 thousand dollars and replaced two fuel injectors, and many other things. Still the local garage, even after I had driven more than 1000 miles, computer would say not ready. At this point you changed the other two injectors. Again the garage would not pass the road test, again the computer saying not ready. I left the vehicle with you again for 7 days, and you messaged me vehicle was ready for pick up, and everything was ok. You charged me for the road sticker. When I came home, I realized that you had not changed the sticker, it still says, R. I feel at this point I will contact BMW USA, they can review the management by your dealership, and advice what I should do. Thank you. More

Kamal Jalalzadeh was exceptionally knowledgable, professional, efficient, caring, and courteous person, spending incredible effort to maintain the automobile in the best condition, which would make professional, efficient, caring, and courteous person, spending incredible effort to maintain the automobile in the best condition, which would make both the dealership and BMW proud. He is the ultimate representative of the family as the true asset of the dealership. More

Excellent customer oriented service. The service representative, whose first name is My, was not only very knowledgable but a true pleasure to work with. She could not have exuded more The service representative, whose first name is My, was not only very knowledgable but a true pleasure to work with. She could not have exuded more enthusiasm and kindness for her work and towards me respectively. Thank you! More

Easy to make the appointment. Prompt and correct service. Paid for my Uber. Thank you HC BMW. Prompt and correct service. Paid for my Uber. Thank you HC BMW. More

My service was outstanding and I really appreciated the $100 gift card. I will continue to be a loyal customer. Thank you! $100 gift card. I will continue to be a loyal customer. Thank you! More

My service advisor Eddie was professional, friendly, knowledgeable and polite. I was happy to have access to a loaner car too. knowledgeable and polite. I was happy to have access to a loaner car too. More

I got my car serviced and as always, Travis was very helpful! He always listens to my concerns and makes sure everything is done right before I leave. Very professional and great to work with! helpful! He always listens to my concerns and makes sure everything is done right before I leave. Very professional and great to work with! More

They have great communication and service! They were very prompt! I would go back and highly recommend them. They were very prompt! I would go back and highly recommend them. More

The BMW of Sudbury offered top level Service from start to finish, Travis the Service advisor was very helpful and made sure my visit to BMW of Sudbury was an excellent one. They serviced my vehicle with a to finish, Travis the Service advisor was very helpful and made sure my visit to BMW of Sudbury was an excellent one. They serviced my vehicle with amazing attention to detail and quality, I will be planning on buying or trading in my current BMW at their location. More

Very engaging and competent. Fixed the vehicle the first time. Was a pleasure to work with my advisor Edward. Kept me informed throughout the process. Fixed the vehicle the first time. Was a pleasure to work with my advisor Edward. Kept me informed throughout the process. More