Herb Chambers BMW of Sudbury - Service Center

Travis understood my issue and was very detailed and knowledgeable when helping me understand my options with my concerns. Service was scheduled and completed as promised. knowledgeable when helping me understand my options with my concerns. Service was scheduled and completed as promised. More

took 3 hours for a scheduled oil change. No updates at all. I also asked for a repair and was given the wrong parts. Very careless. Not responding on my texts. No updates at all. I also asked for a repair and was given the wrong parts. Very careless. Not responding on my texts. More

Laura is very friendly and great to work with. She keeps me informed on the progress of the service and makes recommendations. I feel very confident with BMW of Sudbury. She keeps me informed on the progress of the service and makes recommendations. I feel very confident with BMW of Sudbury. More

I have been a long time customer of Herb Chambers BMW of Sudbury and will continue to be. They are a pleasure to deal with. Service is top notch. Sudbury and will continue to be. They are a pleasure to deal with. Service is top notch. More

During every maintenance visit I know exactly what is happening with my car. I received video of the underside carriage explaining what is needed or not needed to repair the vehicle. Laura updated me as happening with my car. I received video of the underside carriage explaining what is needed or not needed to repair the vehicle. Laura updated me as to how long it would take. More

My issue was taken care of. The service advisor set good expectations and provided timely and relevant updates. Great experience overall. The service advisor set good expectations and provided timely and relevant updates. Great experience overall. More

Breanna is a gem! She is very detailed, professional and knowledgeable. She is a delight to work with and she made every effort to ensure I knew how to program the c She is very detailed, professional and knowledgeable. She is a delight to work with and she made every effort to ensure I knew how to program the computer for my needs. More

Does good work but always feel like I’ve been squeezed for extra $. Advisor was heavy handed and uncompromising with me even though I service five cars exclusively at their dealership. for extra $. Advisor was heavy handed and uncompromising with me even though I service five cars exclusively at their dealership. More

Travis at BMW of Sudbury continues to be a great service advisor to work with when my car goes in for its service appointments. He answers all of my questions and makes sure I fully understand what is going advisor to work with when my car goes in for its service appointments. He answers all of my questions and makes sure I fully understand what is going on with my car and if issues arise I am informed as how they are going to be addressed. I continue to be pleased with the care and maintenance my car has received at BMW of Sudbury. More

Yes and no on recommending the dealership. SERVICE IS A SOLID 10 stars. But the dealership? Needs improvement. Some things are GREAT others have not been as hot as they were when Pranav was th SERVICE IS A SOLID 10 stars. But the dealership? Needs improvement. Some things are GREAT others have not been as hot as they were when Pranav was the GM. For starters, the sales reps aren't as good as they used to be. Robert is gone I think, but also the make up for my hassles he had offered (long story on that) disappeared with him at least that is what Naisha told me... (the little brat). The service department has had turnover. Brian was THE best service tech, but Olay, Chavin (gone) and now Laura, have all been fantastic. Really knowledgeable and do try to help out as much as they can. Service Techs? 100 A+ stars, particularly if you are lucky enough to get Bryon Solomont - EXCEPTIONAL. Timely comms, detailed, easy to understand. Now, booking your service? There is this ONE woman, who singlehandedly would knock the review to -10 stars, Naisha? I think her name is Naisha. She gets 5 stars on the unpleasant scale, 5 stars on the fails customer service and 5 stars on the unpersonable with 22 stars for bad attitude and unfriendliness (and I am a Puertorrican mom! My sons would never survive a second with the nasty attitude. I would love to give this dealership 5 stars again, but when I go back to my first X3 trade-in (a 2010 traded for another X3), then I got an X1, then traded that for ANOTHER X3, my husband bought a car, 2 of my bff's got BMW's ditching Mercedes (they fell in LOVE with the dealer and Pranav the previous GM), then another X3 and now my beautiful X4 that came with baggage and a sleazy sales person who is no longer there. The service Deptartment is 5+stars. The dealership? Needs to work on their bedside customer service manners again. Not what it used to be. I hope my next car will be an X6! More