Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Herb Chambers BMW of Sudbury - Service Center

Sudbury, MA

4.5
872 Reviews
Call Service Center (508) 903-5300

872 Reviews of Herb Chambers BMW of Sudbury - Service Center

Sort by
November 13, 2024

My experience was fantastic! Yordanys, my service advisor, delivered outstanding customer service. He carefully reviewed my vehicle's needs to ensure that I would be safe when I More

by Klew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yordanys Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
November 12, 2024

Excellent service and communication of any issues and concerns. They provided Unilateral application of discounts available. More

by pcmcguire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yordanys Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2024 -

Herb Chambers BMW of Sudbury responded

Thank you for sharing your experience with us! We're delighted to hear that our team at Herb Chambers BMW of Sudbury provided excellent service and clear communication. We appreciate your feedback and look forward to serving you again in the future!

November 10, 2024

Typically I like the service from here, but from my recent visit I was disappointed. The service staff doesn’t seem warm and friendly, the advisor wasn’t entirely informed on services, and the shop rem More

by adam.taufiq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karen Peterson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2024 -

Herb Chambers BMW of Sudbury responded

Thank you for bringing your negative experience to my attention. I will share this with my team so we can strive to improve our service, but in the meantime, would you please consider reaching out to me directly? Thank you, Sean King - General Manager - sking@herbchambers.com

November 08, 2024

Karen in service is a gem. She had Terry doing the work on my car and he was able to figure out a random issue my car was having without a problem. It’s nice having service dep More

by Sdbry
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Karen Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry
Report | Print
Nov 11, 2024 -

Herb Chambers BMW of Sudbury responded

We appreciate you sharing your experience! We're thrilled to hear that Karen and Terry provided such trustworthy service. If there's anything else we can assist with, feel free to reach out. Thank you, Sean King - General Manager - sking@herbchambers.com

November 06, 2024

All went well on an airbag recall inspection, which determined that no change was required on my 2010 328, with help from Travis. More

by dfo612
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Ewen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2024 -

Herb Chambers BMW of Sudbury responded

We're glad to hear that Travis was able to assist you with your airbag recall inspection at Herb Chambers BMW of Sudbury. It's great news that no changes were needed! Thank you for sharing your experience with us.

November 04, 2024

I'm pleased with service received and I would come back to Sudbury when necessary. More

by roxacris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
My Phan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 05, 2024 -

Herb Chambers BMW of Sudbury responded

Hi Roxacris! Thank you so much for your kind feedback! We're thrilled to hear you were pleased with the service and that you’d choose to come back to Herb Chambers BMW of Sudbury. It’s our pleasure to assist, and we look forward to welcoming you whenever you need us again.

November 03, 2024

Great service visit. My adviser Laura was extremely helpful and communicative. Would recommend this dealership. More

by G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Prodell
Report | Print
Nov 04, 2024 -

Herb Chambers BMW of Sudbury responded

Thank you for the recommendation! We're delighted to hear that Laura provided such helpful and communicative service during your visit at Herb Chambers BMW of Sudbury. We look forward to assisting you again in the future!

November 01, 2024

Travis and Xavier could not have been more helpful. BMW Sudbury is #1. Thanks very much. More

by john
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis, Xavier
Report | Print
Nov 04, 2024 -

Herb Chambers BMW of Sudbury responded

Thank you for your great review, John! The team looks forward to seeing you again! - Herb Chambers BMW of Sudbury

October 30, 2024

Brynn was a great service advisor. She kept me informed throughout and process was easy. More

by ray.vandick
Recommend Dealer
Yes
Employees Worked With
Brynn Toohey
Report | Print
Oct 30, 2024 -

Herb Chambers BMW of Sudbury responded

This is so great to hear, Ray! Thank you! - Herb Chambers BMW of Sudbury

October 30, 2024

The experience was exceptional. I was taken care of from the moment I called. Would absolutely recommend! More

by David Miller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yordanys Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2024 -

Herb Chambers BMW of Sudbury responded

David, we're delighted to hear that you had an exceptional experience with us at Herb Chambers BMW of Sudbury. Thank you for the recommendation!

1
2
...
88