Herb Chambers BMW of Sudbury - Service Center

My appointment was on Friday 5/23 with a list of 3 items to be addressed. Two of the 3 were taken care of that day. The technician made 4 recommendations via a video diagnosis. I approved all 4 recommendati to be addressed. Two of the 3 were taken care of that day. The technician made 4 recommendations via a video diagnosis. I approved all 4 recommendations and asked Travis what is the estimate to complete. He replied that the work would likely not be done before "late next week", meaning the end of the Labor Day week. I did not receive any updates and reached out to Travis the morning of Friday, 4/30 to inquire of the status. Travis responded and told me the work was mostly done but there was still one other item on the list that would not be done until Saturday. Car was ready on Saturday and I picked it up that same afternoon. I noticed the next day that the warning light for low brake fluid was still on and that was one of the items on list when I originally made the service appointment. I sent Travis an email early Monday morning, I did not receive a response until the end of Monday. He had a couple of questions. I replied that same evening. It is now Tuesday end of the day, and I have not heard more from him. I also received an invoice with a cleaning charge for the loaner. I had checked around the loaner before I returned it, I have no idea what they are charging me. I forwarded the invoice to Travis to inquire about what it was about and also have not received a response. I then left the Service Director, Mike Albertian, a message, and also have not received a reply. Mike was in a meeting, so I am hoping this is only a timing issue, not because this reflects another service quality issue. More

I dropped my new X5 50e ( which I purchased at this dealership) to be checked on for charging issues and a software recall at 7:30 am. Breanna never called me to let me know the situation with the car. dealership) to be checked on for charging issues and a software recall at 7:30 am. Breanna never called me to let me know the situation with the car. I called at 4 pm. No response and went to pick up the car and found that nothing had been done. Worst service ever. This is the 4th of terrible service. I won’t go there ever again. I now have to take it somewhere else to be serviced. More

Travis was a great service advisor. He was able to keep me updated about my vehicle. He was able to keep me updated about my vehicle. More

Travis was great to work. He was thorough in making sure the service was completed to standard, explained additional service needed, and communicated each step along the way. He was thorough in making sure the service was completed to standard, explained additional service needed, and communicated each step along the way. The only question I had was on the final invoice: I received the final price, but not a breakdown of parts, labor, etc. More

It appears there are a number of new service folks. Big smiles, quickly checking me in for service. I asked to speak to a service technician concerning a noise I wanted to discuss. Within minutes Nikol Big smiles, quickly checking me in for service. I asked to speak to a service technician concerning a noise I wanted to discuss. Within minutes Nikolas found me in waiting area, again big smile and greeting. He answered my questions with polite and professional regard, and advised me of a number of options going forward....He even convinced me to have a courtesy car wash, that was outstanding. More

I brought my car in for servicing and diagnosis of the parking assist failure. My Phan was my service advisor. She was the best advisor I have known in more than 10 years of working with Herb Chambers BMW parking assist failure. My Phan was my service advisor. She was the best advisor I have known in more than 10 years of working with Herb Chambers BMW of Sudbury. My was informative, patient and explained very thing clearly. And she is extremely knowledgeable about the repair options. More

Very good service thank you Yordanys for you Patients make sure everything is done properly make sure everything is done properly More

The service was good and smooth. The status of the diagnosis was updated and the issue was solved. The status of the diagnosis was updated and the issue was solved. More

Much better visit this time. Nick and the cute Asian chick did a great job Nick and the cute Asian chick did a great job More