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Herb Chambers BMW of Sudbury - Service Center

Sudbury, MA

4.5
931 Reviews

931 Reviews of Herb Chambers BMW of Sudbury - Service Center

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April 22, 2025

I will continue to be a loyal customer of this dealership sales and service are excellent. More

by chickadeehollow12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Ewen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Henry ,Ding
Apr 22, 2025 -

chickadeehollow12 responded

Thank you for every thing !

Apr 22, 2025 -

Herb Chambers BMW of Sudbury responded

Hi Chick! We appreciate your shoutout to our team at Herb Chambers BMW of Sudbury! We'll see you next time!

April 22, 2025

I had the pleasure of working with Yordanys Perez - BMW Service Advisor at BMW of Sudbury. I can say that I’ve been too my local dealer multiple times and it’s always a dreaded situation, the last BMW deal More

by katherinevelasquez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yordanys Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2025 -

Herb Chambers BMW of Sudbury responded

Hi Katherine! We're delighted to hear that Yordanys and Francisco provided you with such a positive experience at Herb Chambers BMW of Sudbury. It's wonderful knowing the team earned your trust and made it worth the drive! Thank you for choosing us, we look forward to serving you again in the future!

April 20, 2025

This was the worst service visit in the 20 years I have been dealing with Herb Chambers More

by chrisrobertson916
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Karen Peterson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2025 -

Herb Chambers BMW of Sudbury responded

It's hard to see that we didn't earn your five stars. If there is anything I can do to improve your experience, I would like to help. Would you please call me at your earliest convenience? Thank you, Sean King - General Manager - sking@herbchambers.com

April 16, 2025

I have been an honest and loyal customer of Herb Chambers BMW of Sudbury and always enjoyed the customer care and service provided at this location; hence I service both my BMWs at this location. But this ti More

by Asif Mohamed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Jervinis
Apr 16, 2025 -

Herb Chambers BMW of Sudbury responded

Asif, thank you for your loyalty and feedback. I'm sorry to hear that this recent experience didn't meet the high standards you've come to expect from us. We value your input and would like to address any concerns you have directly. Please feel free to reach out at your convenience so we can make things right for you. Thank you, Sean King - General Manager - sking@herbchambers.com

April 16, 2025

Overall still good dealership but certainly have fell below their own standards in the past few years. Being a long term customer, no longer have a good experience when I visit the dealership. More

by Sam L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t want to call out anyone
Apr 17, 2025 -

Herb Chambers BMW of Sudbury responded

Sam, thank you for sharing your feedback. We value our long-term customers and it's concerning to hear that we've fallen short of expectations recently. Please feel free to reach out so we can discuss how we might improve your experience in the future. Thank you, Sean King - General Manager - sking@herbchambers.com

April 16, 2025

I received great service for the 30,000 maintenance appointment from Peter and the team at Herb Chambers BMW of Sudbury. More

by Jim S11115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Jervinis
Apr 17, 2025 -

Herb Chambers BMW of Sudbury responded

Jim, we're delighted to hear that Peter and the team provided you with great service during your recent visit here at Herb Chambers BMW of Sudbury. Thank you for sharing your experience!

April 14, 2025

Excellent service. Great communication and very professional I will go back for sure. Car feels amazing More

by Berrijacque
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yordanys Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Herb Chambers BMW of Sudbury responded

We're delighted to hear that you had an excellent experience with our team at Herb Chambers BMW of Sudbury! It's wonderful knowing your vehicle feels amazing, and we look forward to welcoming you back in the future. Safe travels!

April 11, 2025

Travis and the team did everything they said they would and on time. I waited for the car which was ready and clean when they said it would be. More

by wsweinstein1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Ewen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2025 -

Herb Chambers BMW of Sudbury responded

wsweinstein1, it's fantastic to hear that Travis and the team at Herb Chambers BMW of Sudbury delivered on their promises. We appreciate your feedback and hope you enjoy every moment with your car!

April 06, 2025

The service at BMW Sudbury is truly exceptional. Starting with Sales and Charlie K, service led by Michael and his team make the experience so special and unique. We buy every car there and have for More

by dialbano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie Karkaetedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack O’Donovan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Albertian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brianna
Apr 07, 2025 -

Herb Chambers BMW of Sudbury responded

Thank you for your loyalty and kind words about Herb Chambers BMW of Sudbury! We're delighted to hear that Charlie, Michael, and the team have consistently provided exceptional service over the years. We look forward to continuing this tradition with every visit!

April 03, 2025

Fran the service Manager and Wilson my salesman were great. They coordinated my needs and had me in and out in no time. Beautiful waiting area with a Coffee bar and bowls of apples! More

by Donnamarieanastasia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wilson Dowridge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2025 -

Herb Chambers BMW of Sudbury responded

We're delighted to hear that Fran and Wilson provided you with such efficient service at Herb Chambers BMW of Sudbury. Take care and please don't hesitate to reach out the next time we can be of assistance!

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