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Herb Chambers BMW of Sudbury - Service Center

Sudbury, MA

4.5
915 Reviews

915 Reviews of Herb Chambers BMW of Sudbury - Service Center

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February 20, 2025

Yordanys Perna-Perez, the service advisor with whom I interacted, made my service experience the most professional of all the service appointments I have had at this dealership over the many years I have More

by cmjaixen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yordanys Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2025 -

Herb Chambers BMW of Sudbury responded

We're delighted to hear that Yordanys provided you with such a professional service experience at Herb Chambers BMW of Sudbury. Thank you for your continued trust in us, and we look forward to serving you again next time!

February 20, 2025

4 new tires and alignment . .. all done properly and efficiently. Service / cust rep: My Phan is a credit to Herb Chambers!!! She did an outstanding job and easy to interact wit More

by Aus_BMW_DealerRater
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
My Phan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2025 -

Herb Chambers BMW of Sudbury responded

We're delighted to hear that My provided outstanding service during your visit at Herb Chambers BMW of Sudbury. Thank you for sharing your experience, and we're glad everything was done efficiently!

February 16, 2025

Dealership advisor (Travis) and techs are top-notch professionals and very service oriented. Very pleased with the service that I have come to expect. I highly recommend Sudbury BMW. More

by Steve C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Ewen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Herb Chambers BMW of Sudbury responded

Steve, we're delighted to hear that Travis and our team at Herb Chambers BMW of Sudbury provided you with the top-notch service you expect. Thank you for recommending us!

February 15, 2025

Driving in at 3:30 with my engine light on, I was worried about getting help so late on a Friday afternoon. The service team quickly diagnosed the issue and had it fixed in no time. Huge thanks to Y. Perez f More

by Frank B.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yordanys Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Herb Chambers BMW of Sudbury responded

Frank, we're delighted to hear that Yordanys and our service team at Herb Chambers BMW of Sudbury were able to assist you promptly! Thank you for sharing your experience with us. Safe travels ahead!

February 09, 2025

Breanna was an excellent service advisor, she gave me a very clear explanation of all work to be done and helped get a part to the dealership overnight. I very much appreciated having her as a service adv More

by davidlombardi3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Breanna from Herb Chambers BMW of Sudbury
Feb 10, 2025 -

Herb Chambers BMW of Sudbury responded

David, we're delighted to hear that Breanna provided you with excellent service at Herb Chambers BMW of Sudbury. It's great to know she made the process clear and efficient for you! Thanks for sharing your experience!

February 09, 2025

I was pleased with the service. Breanna kept us ingormed of yhe status of our X3 More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Breanna
Feb 10, 2025 -

Herb Chambers BMW of Sudbury responded

Hi Tom, we're glad Breanna could keep you informed and that you were pleased with the service at Herb Chambers BMW of Sudbury. We'll see you next time! Drive Safely!

February 09, 2025

Excellent service all around at BMW Sudbury. Breanna was a great listener and questioner during the intake and through the process. I am at a crossroads over which BMW will be my next purchase, More

by eghayden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Breanna
Feb 10, 2025 -

Herb Chambers BMW of Sudbury responded

Thank you for sharing your experience with us at Herb Chambers BMW of Sudbury! We're delighted to hear that Breanna provided excellent service and helped guide you through the process. We look forward to assisting you with your next BMW purchase when you're ready!

February 08, 2025

Excellent customer service from the Advisor “Travis Ewen” of BMW Sudbury.. He was very helpful in providing guidance through the servicing More

by Vijay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Ewen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Herb Chambers BMW of Sudbury responded

Hi Vijay! We're delighted to hear that Travis provided excellent guidance during your visit to Herb Chambers BMW of Sudbury. Thank you for sharing your experience with us!

February 05, 2025

Recall inspection and repairs were performed with care and in a timely manner. Great communication throughout the process, from both the technician (the video was excellent) and the service advisor, Laura More

by MMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Prodell
Feb 05, 2025 -

Herb Chambers BMW of Sudbury responded

Hi MMD! We're delighted to hear that your recall inspection and repairs went smoothly at Herb Chambers BMW of Sudbury. It's great to know our team, including Laura, provided excellent communication throughout the process. Thank you for sharing your experience!

February 04, 2025

My annual servicing went smoothly and Laura Prodell was helpful and answered all my questions. More

by rose.rich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Prodell
Feb 05, 2025 -

Herb Chambers BMW of Sudbury responded

Hi Rose! Thank you for sharing your experience! We're glad to hear that your annual servicing went smoothly and that Laura Prodell helped answer all your questions. We appreciate your trust in us and look forward to serving you again at Herb Chambers BMW of Sudbury!

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